Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
*
[redacted]
[redacted] We are in receipt of the correspondence relative to [redacted] and would like to address her concerns. [redacted] met with customer service March *, 2015, to advise that she was moving from the...
property associated with her account. While a Love Effron customer [redacted] was enrolled in our Paygo program which allows the customer to pay for the oil that is delivered as the customer uses it the product. When a delivery is made, the balance for the delivery is “deferred” and billed back to the account as the product is used. On March *, 2015, when [redacted] met with customer service, she had $467.96 in oil that had been delivered to her home and not yet billed. This balance was applied to the account on May **, 2015, leaving a positive balance in that amount on the account. I have reviewed the transactions in detail and [redacted] has advised me that she does now understand where the balance is stemming from. [redacted] account has been settled through a third party agency. As she and I have discussed, there is a delay in the payments being posted to our internal system from the third party system, but we have confirmed with Sunrise (third party collector) that the account has been paid in full. As per my December **, 2015 conversation with [redacted], all of her concerns have been addressed and resolved. Please call me at ###-###-#### if you have any questions or would like to discuss this matter further. Sincerely, Tiela R[redacted] Customer Service Manager Petro Home Services ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
*
[redacted]
[redacted] We are in receipt of the correspondence relative to [redacted] and would like to address her concerns. [redacted] met with customer service March *, 2015, to advise that she was moving from the...
property associated with her account. While a Love Effron customer [redacted] was enrolled in our Paygo program which allows the customer to pay for the oil that is delivered as the customer uses it the product. When a delivery is made, the balance for the delivery is “deferred” and billed back to the account as the product is used. On March *, 2015, when [redacted] met with customer service, she had $467.96 in oil that had been delivered to her home and not yet billed. This balance was applied to the account on May **, 2015, leaving a positive balance in that amount on the account. I have reviewed the transactions in detail and [redacted] has advised me that she does now understand where the balance is stemming from. [redacted] account has been settled through a third party agency. As she and I have discussed, there is a delay in the payments being posted to our internal system from the third party system, but we have confirmed with Sunrise (third party collector) that the account has been paid in full. As per my December **, 2015 conversation with [redacted], all of her concerns have been addressed and resolved. Please call me at ###-###-#### if you have any questions or would like to discuss this matter further. Sincerely, Tiela R[redacted] Customer Service Manager Petro Home Services ###-###-####