Auburn Ford

Review: I chose a form called the "Contract Cancellation Option Agreement" while buying a used Ford Fusion. You have 48 hours to decide to cancel. I was back at the dealership within an hour that same day and chose to cancel. At first one of the managers said that they would keep the $500.00 deposit I paid to perform the "Contract Cancellation Option Agreement"! After I studied the contract I was supposed to get back the full $500. After sending them an email about this a manager told me to stop by and they would refund all of the $500.00. However when I arrived at the dealership a manager said they would only refund 50% of the $500 or $250.00! I showed the finance manager and indicated the mistake the other manager made in the contract which would allow me to get back all of the $500.00. They would not agree. I happened to use [redacted] for the $500.00 and they are working on getting the rest of my money. Why should I have to suffer due to their mistake! I will never recommend this dealership to anyone.Desired Settlement: All I wish is what the contract said that I should be refunded all of the $500.00.

Consumer

Response:

I am [redacted] and wrote to you about the poor service I was getting from the Auburn Ford dealership.