Auburn Moving & Storage

Review: I first used this moving company in 2013 when I moved, stored my furniture and then delivered 2 months later to Southern CA. I was very satisfied with the job that they did. SO, when I moved back to Sacramento area in April 2015, I called them back and made a reservation to pick up my furniture again in Anaheim. The owner gave me an estimate and had a truck sent to my house April 11, 2015. The truck was not at all like the original trick which had been a large 18 wheeler that had moved me the first time. It was a much smaller truck and I explained to the crew that my items from my 3000 sq foot house would not fit in that truck. He called the owner and first I was accused of not telling them the proper weight which I had as in the end I was given a small refund because the pounds were not as much as the estimate. When the truck arrived at my house to empty the contents 3 days later I saw the damage the movers had done to my furniture. My formal dining room set was ruined; the table scratched and 3 of the 6 chairs had arms broken off and the back wooden design crushed. The table top was scratched. A curio cabinet lost 2 of its legs, a crystal lamp globe wasdropped in front of me as they moved it in the house, a sofa table gorged/ scratched and a new wooden kitchen table/bench scratched and scraped. A large plastic container was crushed upon delivery and all the garden equipment that had been packed was gone. The movers never went over the inventory list with me at pick up or delivery. They assured me it was ok and just told me to sign the forms. Absolutely none of (my) packed items were damaged only the furniture items as they were the last items put in the truck and were obviously loaded very poorly. I sent in my claim for $1100 which was a very low estimate of the damage in May 2015. Weeks late they had a repair man call me; I said I did not want repair as the furniture was too damaged. A call later indicated the claim was being settled....last word was it was being denied.Desired Settlement: I want to received a refund check for the damage done of $1100.00 which is a very low estimate. I do not want anything else to do with this company or it's representatives.

Business

Response:

[redacted] hired Auburn Moving Company to move her household goods from Anaheim, CA to Fair Oaks, CA. We loaded on 4/11/15 and unloaded on 4/13/15. Afterward, she filed a claim for damage to some of her household goods and we sent her a claim form for her to fill out and return. We received the claim form via US Postal Service on 6/3/15. I wanted to resolve the claim and take care of repairing and/or replacing any items damaged that we were at fault for. On 6/19/15, I emailed [redacted] to let her know that I got in touch with a furniture repair person that will be contacting her to arrange to look at the damaged furniture to assess what can be repaired or not and to give an estimate for the cost of repairs. Having someone verify the damage is a standard practice for resolving a claim. [redacted] responded that she wasn't going to allow a furniture repair person to come to her house and basically implied that I just pay her the money she was claiming ($1,190) or she was going to report me and my company to the Revdex.com. By the way, she purchased $45,000 Full Value Protection with a $500 deductible with her move. Even if we acknowledged fault for the damage, she had a deductible of $500 which would come off the $1,190 she claimed toward repair/replacement of damaged items.