Auburn Outdoor Services

We were troubled to hear about issues that Mr [redacted] is having with hisvesselWe go through great lengths, in both practice and process, to safeguardbuyers to the greatest extent possible from issues arising with their purchaseUponarrival at our facility, we perform an evaluation of the vessel as a good faith effort todiscover issues, at which time we either repair or disclose our findingsAfterward,we fairly and accurately represent the vessels to the best of our abilitiesIn an effortto further mitigate risks, we advertise, invite, and encourage buyers to havedisinterested, 3rct party inspection performed by a qualified technicians.With regards to this specific purchase, all of the aforementioned steps in thebuying process were takenThe vessel started and performed well at our facilityItwas started several times as well as winterizedAt no time did anyone at ourorganization note any issues with the engine or machineryMr [redacted] tooengaged of the services of a disinterested and qualified 3rct party inspectorTo ourknowledge, this expert too saw no evidence to suggest anything was wrong with theengine or machinery eitherIf he did, it was not brought to our attention at thattime and one would reasonable expect that it would have affected MrScarpone'sbuying decision, but the purchase was completed on March 11th, 2015On or about April, 2Qth 2015, as noted in the complaint, Mr [redacted] left us amessage stating a "possible winterization issue" and that he would be in contact toprovide additional updatesWe have no other records of inquiries or emails untilMay 2Qth,2Qon which date he advised us of the reported failure of the engineInan email dated May 21>\ 2015, we did explain the facts of the purchase; that he wasprovided the opportunity to inspect the vessel, that such an inspection was indeedconducted, that no issues were noted at the time of sale, and that the was sold in asisconditionWe further stated that we would be happy to review the findings of themechanical report; however, that report was not provided to usMrScarpone's responding email raised threats of a lawsuit, and unfortunately, once the specter oflitigation is presented, further communications were not advised.Again, we are very sorry to hear about this issueWe have been in businessfor over years and enjoy a good reputation in the communityIf there was indeeda catastrophic failure of the engine, there is a multitude of potential causesBut tosuggest that we were, or even could have been, aware of the internal condition ofthe engine or that in some way we caused this to happen is simply unfair andinaccurateAgain, we invite Mr [redacted] to share with us the engine reportWe willbe happy to review it and provide our opinion.Should you have any questions, please let me know

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed Commonwealths response to our original complaint, ID number [redacted] The company’s response is not only inaccurate but also unacceptable First, commonwealth is more than aware that the engine did suffer a catastrophic failure as we provided pictures of the damage in our email correspondence Commonwealth did offer a third party survey, as they statedWe had a survey performed, in their lot, as statedHowever, the survey was performed in the lot, which would not allow for the engine to be tested beyond idle speeds, as instructed by their representativeCommonwealth refused a sea trial, preventing the discovery of the mechanical issues The damages were found to be caused by neglect from the boat sitting uncovered in Commonwealths lot for an extended period of time, as stated by the insurance surveyorThere was no way for us to have known commonwealth was not properly maintaining the boat for the year it was in their possession, a fact they failed to disclose to us Furthermore, our mechanic has assured us that if proper winterization was done to the engine, it would be impossible for commonwealth to be unaware of the mechanical issues with the engine We understand the boat was purchased in an as is state, however; the deliberate withholding of information is not protected under an “as is” purchase We have attached the insurance companies survey report, which is a “non interested” party, showing commonwealths neglect was in fact the cause of the damages We again, are still loo [redacted] for an agreement that is fair to all parties involved for the damages totaling $20,Regards, [redacted]

To whom it concerns, We sincerely apologize for the delay that [redacted] incurred in receiving his watercraft trailer titleWe assure that these delays were not a result of our lack of service, rather circumstances that were out of our controlThe vendor providing the title to our organization did not produce the title in a timely fashionWe made daily calls to the vendor to ensure that the importance of the issue was known and documentedOnce we received the title, there was supporting paperwork needed, which resulted in additional unforeseen delays in processing with the Commonwealth of Virginia ***During this delay, we provided [redacted] a current and legal temporary tag for the trailer so that his use of the vessel would not be impacted [redacted] has now received his watercraft trailer title and we sincerely hope that he enjoys his purchase We sell and process titles on over trailer titles per year and this experience is certainly atypicalWe take customer service very seriously as evidenced by our years in business and very good consumer feedbackShould you have any additional questions, please let us know [redacted] ***- President

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Commonwealth is confident they could produce reports butrefusing toWhile I have produced reports, from legitimate, certified subjectmatter experts in the Marine industryThese are well supported professionalfindings by certified, surveyors and mechanicsFurthermore, the surveyor isfrom one of, if not the most, reputable name in the private marine insuranceindustry, Boat USFor commonwealth to degrade these findings is unfairThe response goes on to say no one will ever know why theengine failed, another unfair statementOnce again, attached to this complaintare factual, well supported findings from a certified marine surveyor clearlyshowing exactly how and why this failure occurredCommonwealth did offer limited surveys but did refuse a seatrialAlso during our inspection of the vessel, their mechanic refused to allowthe engine to be run at anything above idle speedsThis leads to theconclusion it was in an effort to knowingly conceal the damages.Commonwealth is correct in my original correspondence; theywere advised that litigation was not off the tableNo charges have been filedand that is the way I wish it to remainI have tried this route in an effortto save all parties involved a significant amount of time and money.Again, as I have stated in the past three messages, we arenot loo*** for Commonwealth to bear the entire burdenI still seek a reasonableand fair arrangement for both parties to offset the cost of the repairs, totaling$20,I feel that an offer in the range of $7500-$is a fair figure tooffset the burden they placed on meFurthermore, to quell Commonwealths concerns about thepossibility of litigation; should we come to a fair arrangement, I would bemore than willing to sign a document stating this issue is resolved, and I wouldnot be see*** any further action or litigation
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
 
I have reviewed Commonwealths response to our original complaint,
ID number [redacted]. The company’s response is not only
inaccurate but also unacceptable.
First, commonwealth is
more than aware that the engine did suffer a catastrophic failure as we
provided pictures of the damage in our email correspondence.
Commonwealth did offer
a third party survey, as they stated. We had a survey performed, in their lot,
as stated. However, the survey was performed in the lot, which would not allow
for the engine to be tested beyond idle speeds, as instructed by their
representative. Commonwealth refused a sea trial, preventing the discovery of
the mechanical issues.
The damages were found
to be caused by neglect from the boat sitting uncovered in Commonwealths lot
for an extended period of time, as stated by the insurance surveyor. There was
no way for us to have known commonwealth was not properly maintaining the boat
for the year it was in their possession, a fact they failed to disclose to us.
Furthermore, our
mechanic has assured us that if proper winterization was done to the engine, it
would be impossible for commonwealth to be unaware of the mechanical issues
with the engine.
We understand the boat
was purchased in an as is state, however; the deliberate withholding of
information is not protected under an “as is” purchase.
We have attached the
insurance companies survey report, which is a “non interested” party, showing
commonwealths neglect was in fact the cause of the damages.
We again, are still
loo[redacted] for an agreement that is fair to all parties involved for the damages
totaling $20,000.
Regards,
[redacted]

We were troubled to hear about
issues that Mr. [redacted] is having with hisvessel. We go through great
lengths, in both practice and process, to safeguardbuyers to the greatest extent
possible from issues arising with their purchase. Uponarrival at our facility, we perform
an...

evaluation of the vessel as a good faith effort todiscover issues, at which time we
either repair or disclose our findings. Afterward,we fairly and accurately represent
the vessels to the best of our abilities. In an effortto further mitigate risks, we
advertise, invite, and encourage buyers to havedisinterested, 3rct party inspection
performed by a qualified technicians.With regards to this specific
purchase, all of the aforementioned steps in thebuying process were taken. The
vessel started and performed well at our facility. Itwas started several times as well
as winterized. At no time did anyone at ourorganization note any issues with
the engine or machinery. Mr. [redacted] tooengaged of the services of a
disinterested and qualified 3rct party inspector. To ourknowledge, this expert too saw no
evidence to suggest anything was wrong with theengine or machinery either. If he
did, it was not brought to our attention at thattime and one would reasonable
expect that it would have affected Mr. Scarpone'sbuying decision, but the purchase
was completed on March 11th,
2015On or about April, 2Qth 2015, as noted in the
complaint, Mr. [redacted] left us amessage stating a "possible
winterization issue" and that he would be in contact toprovide additional updates. We have
no other records of inquiries or emails untilMay 2Qth,2Q15 on which date he advised us of the
reported failure of the engine. Inan email dated May 21>\ 2015, we did explain the
facts of the purchase; that he wasprovided the opportunity to inspect
the vessel, that such an inspection was indeedconducted, that no issues were
noted at the time of sale, and that the was sold in asiscondition. We further stated that
we would be happy to review the findings of themechanical report; however, that
report was not provided to us. Mr. Scarpone's responding email raised threats
of a lawsuit, and unfortunately, once the specter oflitigation is presented, further
communications were not advised.Again, we are very sorry to hear
about this issue. We have been in businessfor over 28 years and enjoy a good
reputation in the community. If there was indeeda catastrophic failure of the
engine, there is a multitude of potential causes. But tosuggest that we were, or even could
have been, aware of the internal condition ofthe engine or that in some way we
caused this to happen is simply unfair andinaccurate. Again, we invite Mr.
[redacted] to share with us the engine report. We willbe happy to review it and provide
our opinion.Should you have any questions, please let me know.

We are sorry to hear about this issue. It is a both a very rare and unfortunate situation when something like this happens for the reasons previously noted. We evaluate the vessels and disclose or repair issues when found. We invite and encourage 3rd party mechanical and structural inspections and place no limitations on the scope of such on premise inspections. Although we are confident that we could produce reports that could contradict the findings of survey provided, we choose not use this forum to argue the opinions of the surveyor.  No one will ever know conclusively why the engine failed and if there was responsibility by either party. The vessel was purchased on March 11th, 2015, the claim of loss on April 6th, and the report compiled by the insurance company investigating a claim of insurable loss was conducted on May 12th which falls in line with when the buyers contacted us to disclose the information on May 19th. Again, we are very sorry to hear about this rare and isolated event. We care about our customers. For the sake of customer service, we wish that you could do more in this instance for this purchaser, but since the customer put us on written notice that litigation is a possibility, our options are limited at this point. 
[redacted]

To whom it concerns,
We sincerely apologize for the delay that [redacted] incurred in receiving his watercraft trailer title. We assure that these delays were not a result of our lack of service, rather circumstances that were out of our control. The vendor providing the...

title to our organization did not produce the title in a timely fashion. We made daily calls to the vendor to ensure that the importance of the issue was known and documented. Once we received the title, there was supporting paperwork needed, which resulted in additional unforeseen delays in processing with the Commonwealth of Virginia [redacted]. During this delay, we provided [redacted] a current and legal
temporary tag for the trailer so that his use of the vessel would not be impacted. [redacted] has now received his watercraft trailer title and we sincerely hope that he enjoys his purchase.
We sell and process titles on over 400 trailer titles per year and this experience is certainly atypical. We take customer service very seriously as evidenced by our 26 years in business and very good consumer feedback. Should you have any additional questions, please let us know.
[redacted]- President