Auctiva Reviews (%countItem)
Auctiva Rating
Address: 527 Flume St, Chico, California, United States, 95928-5608
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I have an account with auctiva that provides templates to advertise auctions on ***. I recently used one of their newer templates for the first time. I posted at least a dozen items using the template. After the items were posted, days later I discovered in the listings the most important part of listing, the description did not appear in any of my auctions. Potential bidders were unable to read any important information pertaining to the items. I contacted auctiva with the issue requesting a refund for the month since there template was in error. The replied by saying the error was on my end, which is incorrect and not entitled to any refund. My dispute is with the simple fact that my auctions did not sell and did not attract potential bidders since their system was in error, therefore I should be credited with at least one month fee of $9.95 toward my account.
Please help to recover my monthly fees.
We have reviewed the account and listing in question and find that within the Saved Listing inside the user's account the HTML of the listing specifically calls out black text and the user has used a template with a black background. The text contains the HTML: ""text-align: center; color: rgb(0, 0, 0);" which creates black text. The text was delivered to *** within the listing template as the listing had been saved within the user account. Our templates that use black backgrounds utilize white text unless otherwise specified by the user within the HTML of their descriptions. Please see the attached screenshot to see how the listing appeared on *** and that the text was delivered, but in that state, it required highlighting to see it on the black background. Our support representatives suggested that this may have been a result of copy/pasting the description data in from another source as we have no means to determine how the specific HTML of the saved listing was input, and the user may not have been aware that these tags were being added to their text. However, we also have a preview function that can be utilized prior to posting to *** to view the saved listing before it goes live to *** and this issue shows in the preview as it did on ***. As we have no control over how a user utilizes the HTML editor for their listings, and the preview of the listing displays this issue we will not be able to provide a credit for this issue as we have further tested the template in question and by default it does utilize white text. The font color call that appears in the saved listing within this account caused the text to be black on a template that uses a black background.