I have resorted to filing a complaint against this dealer to the TEXAS STATE ATTORNEY GENERAL with an online consumer complaint formAudi Central Houston's management, employees and overall attitude is deplorableThis company deserves NEGATIVE starsThis was by far the most un-professional, rude and un-knowledgeable repair facility I have ever dealt withI spent thousands of dollars in unnnecessary repairs at the advice of their so-called service managerLong story short My Audi Swas not starting, I was advised to change multiple parts to get it runningAfter doing so my vehicle was still in-operable, and the "service manager" wanted me to spend $2,for more parts with NO guarantee of success, but rather to "move in the right direction"After declining to do so, I towed my car out, took it to an independent repair facility and my problem was fixed with $of parts and hours of reprogrammingAnd to add insult to injury NONE of the repairs which were done by Audi Central Houston were required to get my car running, FURTHERMORE the additional $I was gonna spend would not have fixed my problem eitherThese people do not not know what they are doing and they are selling unnecessary repairs which are not neededI wish I would have saved myself the sanity, money and time
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me: AS long as my contact information is DELETED. Their computer system takes "do not contact/do not mail" people out of that status after months and puts them back into "contact/mail" status. I've dealt with this issue for almost years continuously. My contact information is to be DELETED from any and all databases related to marketing/sales/etcand is NOT to be given to any 3rd parties
I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
From: *** *** *** Sent: Monday, April 28, 1:
PMTo: drteamSubject: Case# *** *** *** ***
Dispute resolution Team,
We have removed/adjusted *** ** *** information from our database and have adjusted his status to do-not
call/emailThere may be other businesses that have his information active,
however we will change the mailing status as we discover them
We will gladly do our best to assist in this matter
Sincerely,
*** ***General Manager
Audi Central Houston
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards,
Dear Revdex.com and Mr***,
First, we need to clarify somethingThe "substantially higher value" that Mr*** alluded to (offered to me by MrC***) was $31,000....as tracredit for another car with a *** DealershipHe did NOT say anything about it being a dealer buy back, as Mr*** has claimed Shockingly, this value is actually about $1,to $2,LESS than the trade in value suggested by *** *** *** valueMore importantly, my bigger loss by far is having to traa damaged car that has had mechanical issues and some major repairs after only - months of ownership and forced to take a huge new-car depreciationI had intended to keep the car for my usual or years by which time the disproportional new-car depreciation would have been leveled off and insignificant I would not have bought the car in the first place if Audi Central had informed me of the $6,000+ damage that the car had sustainedI understand Audi Central is claiming ignorance on their "Audi Certified Pre-Owned" vehicles's history (for which I'm still not completely doubt-free, for the accident/repair occurred merely weeks prior to my purchase) However, it doesn't seem fair nor a classy customer care for Audi to feel that it's just my bad luck that I bought a lemon from their highly touted premium pre-owned vehicle programLet's be completely sincere here, would you, Mr***, buy an used car knowing that it had $6,worth of damage? Would anyone? Ask aroundI haven't met one single person I related my experience to who have said that they would buy the carMy meeting with MrC*** ended with his aforementioned offer as the best that he/Audi can do for meIf that was Audi "gone out of their way" to assist me, I must say that Audi Customer care leaves much to be desiredSincerely,
*** **
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Thank You for your help resolving the matter.
Sincerely,
[redacted]
We have spoken to [redacted] and explained his service bill to him -so that he may understand all of the charges. Also, as a gesture of good faith, we refunded [redacted] the $100.00 that he was requesting.
He left the conversation very happy with the...
We provided Mr. ** with a copy of the clean [redacted] report on 10/07/2014 when he purchased the vehicle (which we have a signed copy). This is a free document that we provide to all clients buying vehicles from us and the only report that we use. We are only aware of repair work...
that we perform (both mechanicly and cosmeticly) and nothing of previous repairs done by any previous owners. Our General Sales Manger, Gerald C[redacted] was contacted at the beginning of July by Mr. ** and he was given an offer for us to purchase his vehicle back at more substanialy higher value than he was given at the [redacted] dealer.We have not heard back from Mr. [redacted] however we have gone out of our way to assist him.
I have resorted to filing a complaint against this dealer to the TEXAS STATE ATTORNEY GENERAL with an online consumer complaint formAudi Central Houston's management, employees and overall attitude is deplorableThis company deserves NEGATIVE starsThis was by far the most un-professional, rude and un-knowledgeable repair facility I have ever dealt withI spent thousands of dollars in unnnecessary repairs at the advice of their so-called service managerLong story short My Audi Swas not starting, I was advised to change multiple parts to get it runningAfter doing so my vehicle was still in-operable, and the "service manager" wanted me to spend $2,for more parts with NO guarantee of success, but rather to "move in the right direction"After declining to do so, I towed my car out, took it to an independent repair facility and my problem was fixed with $of parts and hours of reprogrammingAnd to add insult to injury NONE of the repairs which were done by Audi Central Houston were required to get my car running, FURTHERMORE the additional $I was gonna spend would not have fixed my problem eitherThese people do not not know what they are doing and they are selling unnecessary repairs which are not neededI wish I would have saved myself the sanity, money and time
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me: AS long as my contact information is DELETED. Their computer system takes "do not contact/do not mail" people out of that status after months and puts them back into "contact/mail" status. I've dealt with this issue for almost years continuously. My contact information is to be DELETED from any and all databases related to marketing/sales/etcand is NOT to be given to any 3rd parties
I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
From: *** *** *** Sent: Monday, April 28, 1:
PMTo: drteamSubject: Case# *** *** *** ***
Dispute resolution Team,
We have removed/adjusted *** ** *** information from our database and have adjusted his status to do-not
call/emailThere may be other businesses that have his information active,
however we will change the mailing status as we discover them
We will gladly do our best to assist in this matter
Sincerely,
*** ***General Manager
Audi Central Houston
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards,
Dear Revdex.com and Mr***,
First, we need to clarify somethingThe "substantially higher value" that Mr*** alluded to (offered to me by MrC***) was $31,000....as tracredit for another car with a *** DealershipHe did NOT say anything about it being a dealer buy back, as Mr*** has claimed Shockingly, this value is actually about $1,to $2,LESS than the trade in value suggested by *** *** *** valueMore importantly, my bigger loss by far is having to traa damaged car that has had mechanical issues and some major repairs after only - months of ownership and forced to take a huge new-car depreciationI had intended to keep the car for my usual or years by which time the disproportional new-car depreciation would have been leveled off and insignificant I would not have bought the car in the first place if Audi Central had informed me of the $6,000+ damage that the car had sustainedI understand Audi Central is claiming ignorance on their "Audi Certified Pre-Owned" vehicles's history (for which I'm still not completely doubt-free, for the accident/repair occurred merely weeks prior to my purchase) However, it doesn't seem fair nor a classy customer care for Audi to feel that it's just my bad luck that I bought a lemon from their highly touted premium pre-owned vehicle programLet's be completely sincere here, would you, Mr***, buy an used car knowing that it had $6,worth of damage? Would anyone? Ask aroundI haven't met one single person I related my experience to who have said that they would buy the carMy meeting with MrC*** ended with his aforementioned offer as the best that he/Audi can do for meIf that was Audi "gone out of their way" to assist me, I must say that Audi Customer care leaves much to be desiredSincerely,
*** **
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Thank You for your help resolving the matter.
Sincerely,
[redacted]
Hello,
We have spoken to [redacted] and explained his service bill to him -so that he may understand all of the charges. Also, as a gesture of good faith, we refunded [redacted] the $100.00 that he was requesting.
He left the conversation very happy with the...
ourtcome.
Sincerly,
[redacted]
General Manager
Audi Central Houston
We provided Mr. ** with a copy of the clean [redacted] report on 10/07/2014 when he purchased the vehicle (which we have a signed copy). This is a free document that we provide to all clients buying vehicles from us and the only report that we use. We are only aware of repair work...
that we perform (both mechanicly and cosmeticly) and nothing of previous repairs done by any previous owners. Our General Sales Manger, Gerald C[redacted] was contacted at the beginning of July by Mr. ** and he was given an offer for us to purchase his vehicle back at more substanialy higher value than he was given at the [redacted] dealer.We have not heard back from Mr. [redacted] however we have gone out of our way to assist him.
Thank you,
Danny P[redacted]
713-596-3501