Audi Kirkwood

Initial Business Response /* (1000, 8, 2016/02/11) */
We have processed everything that needs to be processedThere were some issues with the processing of the pay off, address, and a couple different things, based on various errorsMy office manager has spoken to her husband and worked this
all outThis has been rectified and taken care of
Initial Consumer Rebuttal /* (2000, 10, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response unfortunately their tardiness caused my credit to be affected negativelyI suppose that's my fault for assuming that people can do the jobs correctly that they are paid to doI think that it's sad, that it took a Revdex.com complaint to have this dealer take us seriously and resolve the issuewe just received the title for registering the vehicle almost months after our temp tags expiredIn a field that's based on word of mouth and customer service you would think they would place more importance on getting things right the first time around

Initial Business Response /* (1000, 5, 2015/09/24) */
We spoke to the customer earlier this week and just placed brakes and rooters on the car at no charge.
We appreciate the customer's business and wanted to do the right thing.

Initial Business Response /* (1000, 10, 2016/02/11) */
We have spoken and I have taken care of this. I have reimbursed her.