Audi of Fairfield

Complaint: [redacted] I am rejecting this response because: I am unsatisfied with Audi's response to ***? They still have to pull the part off of another person's vehicle which affects the other person? We have purchased other pre owned [redacted] ? from this dealer and the car before this one had a problem five times with the documentation and I did not report this problem as I should have? Instead of exchanging the car with the oil problem, the made us re purchase the ***? we have now? Their service has always been poor? The Service Manager, Gene did call me yesterday and was polite and said they would call and let me know when they were coming to pick up my ***? but no one called? The Pick Up person just showed up in my driveway? I would never buy an [redacted] from this dealer again? I am considering calling [redacted] Sincerely, [redacted] ***

I spoke with [redacted] due to her husband isn't able to come to the phone at that pointI assured her there is a back order with her part but we are willing to pull the same part from another client that hasn't shown for their appoint and will install it on her husbands vehicleShe was pleased with that resolution and is willing to go with that. We are also going to pick up her vehicle and deliver it back when completed.

I have spoken to the customer after the rejection letter and explained to her in detail the process to replace her air bagI also explained to her that we didn't take the part from another vehicle but one we had in stockShe was satisfied with that response

Complaint: ***
I am rejecting this response because: I am unsatisfied with Audi's response to *** They still have to pull the part off of another person's vehicle which affects the other person We have purchased other pre owned *** from this dealer and the car before this one had a problem five times with the documentation and I did not report this problem as I should have Instead of exchanging the car with the oil problem, the made us re purchase the *** we have now Their service has always been poor The Service Manager, Gene did call me yesterday and was polite and said they would call and let me know when they were coming to pick up my *** but no one called The Pick Up person just showed up in my driveway I would never buy an *** from this dealer again I am considering calling *** *** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***I still believe Audi of Fairfield has poor service and would never buy from them again

I spoke with *** *** due to her husband isn't able to come to the phone at that pointI assured her there is a back order with her part but we are willing to pull the same part from another client that hasn't shown for their appoint and will install it on her husbands vehicleShe was pleased
with that resolution and is willing to go? with that.? We are? also going to pick up her vehicle and deliver it back when completed.?

Review: My automobile was vandalized by Fairfield audi while been repaired.

Product_Or_Service: auto Repair estimate

Order_Number: None

Account_Number: none

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Corrective services.

Business

Response:

Business Response /* (1000, 5, 2013/07/11) */

The problem was with him and his insurance company who refused to pay his claim. We gave this customer a 2013 loaner car while his 2004 car was being diagnosed but when his insurance company refuse to pay his claim he refused to return our phone calls and our car. He kept the car longer than agreed upon and refuse for 7 days to return our calls. Hence action was taken to retrieve our car. Audi Fairfield is celebrating its third consecutive year winning the Magna Society (Dealer Excellence) Award and also achieved 2nd place in the entire Eastern Region for Customer Satisfaction by [redacted] and Audi of America. We treat all of our customers with respect and courtesy but in this case we needed to get our loaner car back because this customer was in default of driving the car when the registration permitted had expired. Unfortunately for us, our 2013 loaner we gave him was returned damaged. We absolutely did not damage his car as this is the first time we are hearing about it nor did he called us to claim such. This customer is just being bitter because we pressured him for our car back and is posting untrue statements about our dealership on various websites. We have no further communication with this customer.