Audi Richfield

Terrible work quality on just rotating tires. Damaged my rims in the process and took 11/2 hours to do with appointment. Way too long.

I had my 2017 Q5 tires rotated at Audi Richfield in Minneapolis, MN on 7-1-21. Since I've had my auto Richfield has done all the tire work on the vehicle. The technician scratched and marked one of the rims. I took pics of all 4 rims before the rotation and you can see in the centers of the rim there are no marks. Service Manager Jim Machemehl claims to have FBI metallurgy forensic CSI skills and states that this damage was there before when in fact it was not. I'm looking for replacement of this rim and have filed a complaint with the Minnesota better business bureau. Jim is a very condescending service manager and this is very frustrating getting resolved. Please respond...thank you

All the parts for Mr [redacted] 's Ahave been reordered and are being shipped to our dealership overnight for delivery tomorrowWe have called and emailed Shane to both apologize for any inconvenience we may have caused him and to set up an appointment to get his vehicle repaired as quickly as possible.? Should you have any further concerns, feel free to contact me.? Sincerely,? Joe ***General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

All the parts for Mr***'s Ahave been reordered and are being shipped to our dealership overnight for delivery tomorrowWe have called and emailed Shane to both apologize for any inconvenience we may have caused him and to set up an appointment to get his vehicle repaired as quickly as
possible.? Should you have any further concerns, feel free to contact me.? Sincerely,? Joe ***General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

All the parts for Mr. [redacted]'s A4 have been reordered and are being shipped to our dealership overnight for delivery tomorrow. We have called and emailed Shane to both apologize for any inconvenience we may have caused him and to set up an appointment to get his vehicle repaired as quickly as...

possible. Should you have any further concerns, feel free to contact me. Sincerely, Joe [redacted]General Manager