Audi Warwick

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I maintain that I never uttered the words "half" for any of the repairsI maintain that I was told that the vehicle was misfiring only upon "rapid acceleration." Yes, it does state "misfiring" on my receiptI signed that receipt and paid for the repairs prior to having access to my vehicleI contacted the dealership with photographic evidence of date and time for the returning check engine lightThe vehicle is not safe to driveAfter a six year relationship with INSKIP Audi professionals, I trusted that they represented my repair needs accuratelyIt speaks volumes that there is silence on behalf of the dealership regarding a long maintenance historyIt does not surprise me that I am the second service complaint for INSKIP in months Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Let me be very clear; these were major repairs, equivalent to the current value of the vehicle (6k)The vehicle was serviced for years at INSKIPThey knew that they were giving me an unsafe vehicleI would expect after a multi year relationship with INSKIP honestyI do not intend to return the vehicle to their facility or retain any kind of relationship with INSKIP moving forward Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear Revdex.com,We have ask that the customer bring back the vehicle to the dealership so we can try and resolve the problemThe customer has refused our assistanceWe feel we were up front and honest about the processFeel free to contact us at any time *** or at ***

Dear, Revdex.comI talked to customer about repairs done during his visitThe vehicle is here now and we will assist on the repairThe customer is aware of this and is satisfied with this outcome. thank you*** ***

We are refunding customer there full amount as they requestedWe offer the customer to have vehicle towed to us and we would pay for the tow and repair vehicle at no charge to themThey refused are assistanceAt time of 1st repair we did not find a fuel leakFrom what I understand the fuel
pump in the fuel tank is leaking and could not be detected unless tank was full of gasWe apologies for any inconvenience on this matter.Thank you*** ***Service ManagerAudi Warwick###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . I maintain that I never uttered the words "half" for any of the repairs. I maintain that I was told that the vehicle was misfiring only upon "rapid acceleration." Yes, it does state "misfiring" on my receipt. I signed that receipt and paid for the repairs prior to having access to my vehicle. I contacted the dealership with photographic evidence of date and time for the returning check engine light. The vehicle is not safe to drive. After a six year relationship with INSKIP Audi professionals, I trusted that they represented my repair needs accurately. It speaks volumes that there is silence on behalf of the dealership regarding a long maintenance history. It does not surprise me that I am the second service complaint for INSKIP in 3 months.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
Let me be very clear; these were major repairs, equivalent to the current value of the vehicle (6k). The vehicle was serviced for years at INSKIP. They knew that they were giving me an unsafe vehicle. I would expect after a multi year relationship with INSKIP honesty. I do not intend to return the vehicle to their facility or retain any kind of relationship with INSKIP moving forward. 
Regards,
[redacted]

Dear Revdex.com,Mr. [redacted] was advised that all valves should be replaced and declined and only replaced two valves. We have offered for him to bring the vehicle back in so we can diagnosis the vehicle futher at no charge and has declined our offer. It was stated on hisreceipt that the vehicle was still...

misfiring and customer deceided to take vehicle as is. Please feel free to contact us at any time [redacted] or [redacted]thank you[redacted]Service ManagerAudi Warwick