Audi Wilsonville

As the client states, we reset a maintenance light not a fault light We purchased this vehicle from a client NOT as a trade in and if an alarm light were on we would have refused to purchase the vehicleI personally discussed the purchase of this vehicle with the client when we were discussing price along with our used car manager Jonathan *** At no time did he request the inspection report, if he had, we would have simply produced it If he had requested and seen the report, the client would have seen that we reset the maintenance light after performing the required service We do offer service contracts to cover malfunctions in vehicles which the client refused We at Audi Wilsonville perform a thorough inspection of ALL used vehicles and we wholesale the vehicles that do not pass at auction With the technology in the newer vehicles, if a warning light is not on then the vehicle is exhibiting no issues We would have no ability to diagnose a problem that does not manifest itself upon inspection Upon researching this after the incident, [redacted] pointed out that this is a known problem If it were an Audi, the manufacturer would have covered the malfunction This is a [redacted] issue

Re: *** *** Mr*** came in on 4/26/stating that his wife was driving his recently purchased *** *** and the wheels locked up. The client subsequently went to *** Wilsonville to have it checked out and found that the ESP system had a malfunctionWhen the client came in,
he spoke with our used car manager, Jonathan ***, and subsequently spoke with me. I had shared that after a quick “google” of the vehicle behavior that this is a known issue to *** ***. I told him that if this was an Audi that the issue would be covered due to the close proximity to warranty expiration and that he should go back to the *** store and ask for them to see if they can get it covered. He did not seem interested in pursuing this optionWhen Mr*** asked for the RO associated with the vehicle inspection, Mr*** gave him all documents associated. In these documents it shows brake and tire measurements and included the completed UVI sheet. A complete safety inspection was completed. The only light that was on during inspection was a “maintenance due” light for a Bservice which includes battery check, lube, oil and filter (LOF) change, and some filter inspections. This is a very minor service. We completed the LOF, battery check, and filter inspections and reset the light. There ESP light was never illuminated. This was not only witnessed by our technician but also by our used car manager during appraisal. We acquired this car as an outright purchase, not a trade in. If it had been illuminated, we would have sent it to *** prior to purchasing to find out what the repair was needed. I did share this information and process with Mr*** and he continued to accuse us of lyingWhen Mr*** purchased this vehicle, Mr*** was adamant that he did not require a service contract and further agreed that the vehicle would be sold “AS IS” taking on any and all responsibility for future repair. This was an electrical/computer issue that was not present at time of dealer purchase, at time of sale, or during the three weeks the client drove the vehicle. There was never an indication of any kind that this issue existed prior to saleAs stated above, based on the web search, this is something that can happen with the ESP system on the *** *** and is a manufacturer issue and of no fault of the selling dealer

To whom it may concern:To receive a complaint months post sale for something, if it existed at the time of sale, that should have been easily seen due to the daily use of the item, especially when there is another key fob present to compare, is very strange. We feel that our offer of
paying half was above and beyond what the standard would be for an issue addressed so far after the sale. Regarding our rescission of the offer: We do not respond to any type of extortion and will rescind offers of assistance when a threat is levied, i.e"I will write a bad review if you do not pay" which was what was said by the client to our salesperson and noted in the clients response to Revdex.com. That being said, we will still honor the offer of half as a good faith gesture if the client would like to take advantage of it, this would be half of our cost not half of retail

Complaint: ***
I am rejecting this response because: Audi of wilsonville still sold an unsafe vehicale and refuses to stand by the vehicular they sellI don't believe that it was just a maintence light they reset.
Sincerely,
*** ***

As the client states, we reset a maintenance light not a fault light.  We purchased this vehicle from a client NOT as a trade in and if an alarm light were on we would have refused to purchase the vehicle. I personally discussed the purchase of this vehicle with the client when we were discussing price along with our used car manager Jonathan [redacted].  At no time did he request the inspection report, if he had, we would have simply produced it.  If he had requested and seen the report, the client would have seen that we reset the maintenance light after performing the required service.  We do offer service contracts to cover malfunctions in vehicles which the client refused.  We at Audi Wilsonville perform a thorough inspection of ALL used vehicles and we wholesale the vehicles that do not pass at auction.  With the technology in the newer vehicles, if a warning light is not on then the vehicle is exhibiting no issues.  We would have no ability to diagnose a problem that does not manifest itself upon inspection.  Upon researching this after the incident, [redacted] pointed out that this is a known problem.  If it were an Audi, the manufacturer would have covered the malfunction.  This is a [redacted] issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: [redacted] will not cover under warranty, and the dealer noteded that it seems to be very suspect of the timing and that it would be rather easy to reset the light and sell the vehicle "with no problem" I find it odd that the point by point "safety" inspection was not provided as promised. This lack of concern on the almost deadly safety issue was not addressed from the selling party that claims it was safety inspected and how suspect the local [redacted] dealer was of the suspected fraudulent business practices of Tonkin Audi.
Sincerely,
[redacted]