Audibel Hearing Aid Centers

In reply to your dissatisfaction to the service youreceived at West Broad Honda, It is unfortunate your perception of thesituation was as you statedWe however, would like to present our endeavors tosatisfy you were met with unreasonable and hostile conductYou contacted us to advise you would be towing yourvehicle in because it would not startOur [redacted] made arrangement toaccommodate your vehicle without an appointment and also notified you thatwhile your vehicle was with us we would take care of the one open driver airbagrecallYou requested and received a rental vehicle registration at [redacted] expenseYou followed up to advise you were able to jumpstart your vehicle and did not need our assistance with that issue, however,would be in for the recallUpon check in you were transported to the rentalagency where their check in procedure requires the driver of a vehicle provide personal identification and credit cardto secure against damage or other required maintenance feeThis is standardpractice no matter whether insurance or other party is paying for the rental.The only charge on the card would be a $fee that would be credited back uponsatisfying their inspection of the vehicle when returnedYou refused to comply with the rental agreementpolicy and returned to the dealership to confront our staff with yourdissatisfactionYour demeanor was abusive, hostile and aggressiveThe vulgarlanguage and verbal assault towards the employees of West Broad Honda areunacceptable and cannot be toleratedThey are simply trying to perform theduties of their jobWhen speaking with our [redacted] you again demonstrated abusive language and derogatory statementsOnly afterthe name calling and abusive language both in the service lane (there are 6-7witnesses to the vulgar language and name calling you used) and the abusivelanguage used towards the [redacted] on the phone, were you told that wewould not deal with you any longerIt is clear we were not able to reach asatisfactory conclusion with you despite our best effortsWe are happy to saywe have 20,other service customers that enjoy doing business with us and weappreciate their loyalty and kindness

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Yes, I would appreciate West Broad Honda contacting the 3rd vendor to remove me from that list
In addition, I am requesting that West Broad Honda provide me with the name of the 3rd party vendor that has continued to send out the mailings I have heard "we will take care of this" from this dealership before and honestly, am a bit skeptical that they will truly comply I would like the 3rd vendors name and contact number so I can independently confirm I have been removedI appreciate all you have done
Regards,
*** ***

Dear [redacted]We are in receipt of your notice regarding the complaint by
[redacted] and her desire that we discontinue sending her direct mails
offers from West Board Honda. We use multiple third party vendors to send
various direct mail pieces to Honda owners in the area. We thought we...

had
purged [redacted] name from all of them, but it obviously there is still one list
that has [redacted] name on it.We will be contacting this vendor immediately to ensure that
[redacted] name is removed so that she will no longer receive direct mail offers
from West Broad Honda.We will also contact the Revdex.com nest week once
we have assurance from the vendor that [redacted] name has been purged from the
list.Thank you for bringing this issue to our attention.Sincerely,[redacted]

In reply to your dissatisfaction to the service youreceived at West Broad Honda, It is unfortunate your perception of thesituation was as you stated. We however, would like to present our endeavors tosatisfy you were met with unreasonable and hostile conduct. You...

contacted us to advise you would be towing yourvehicle in because it would not start. Our [redacted] made arrangement toaccommodate your vehicle without an appointment and also notified you thatwhile your vehicle was with us we would take care of the one open driver airbagrecall. You requested and received a rental vehicle registration at[redacted]expense. You followed up to advise you were able to jumpstart your vehicle and did not need our assistance with that issue, however,would be in for the recall. Upon check in you were transported to the rentalagency where their check in procedure requires the driver of a vehicle provide personal identification and credit cardto secure against damage or other required maintenance fee. This is standardpractice no matter whether insurance or other party is paying for the rental.The only charge on the card would be a $1 fee that would be credited back uponsatisfying their inspection of the vehicle when returned. You refused to comply with the rental agreementpolicy and returned to the dealership to confront our staff with yourdissatisfaction. Your demeanor was abusive, hostile and aggressive. The vulgarlanguage and verbal assault towards the employees of West Broad Honda areunacceptable and cannot be tolerated. They are simply trying to perform theduties of their job. When speaking with our [redacted]you again demonstrated abusive language and derogatory statements. Only afterthe name calling and abusive language both in the service lane (there are 6-7witnesses to the vulgar language and name calling you used) and the abusivelanguage used towards the[redacted] on the phone, were you told that wewould not deal with you any longer. It is clear we were not able to reach asatisfactory conclusion with you despite our best efforts. We are happy to saywe have 20,000 other service customers that enjoy doing business with us and weappreciate their loyalty and kindness.

[A default letter is provided here which indicates your acceptance of the business's offer.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

Dear Ms, [redacted],
 
font-size: 12.8000001907349px; font-family: arial, sans-serif;">I spoke with Mr. [redacted] on Thursday, July 16. I am going to refund the money spent on the tire here at west Broad Honda.  The amount of the refund will be $129.34.
Mr. [redacted] was in agreement with this resolution.
 
Thank you,
 
[redacted]
Service Manager
West Broad Honda
[redacted]
804-915-4471

Bought a used car; their iou promised new brakes & front end alignment but only got a tire rotation. . Bought in the winter when ac checking is practically impossible. 2 months of ownership required replacing the brakes & an ac problem which they should have caught. Saleman said the manager would make things right but never even made contact with me.

David M[redacted] spoke with [redacted] today. West Broad Honda will
be refunding all diagnostic charges. In additional the matter of dishonesty
will be investigated with the technician and service advisor.