Audio Care Hearing Services

Mr [redacted] has purchased and returned a set of hearing aids in the last five years without incidentMore recently, he was seen in our office on January 19, eager to purchase a set of hearing aids prior to departing to Florida for a monthThe aids were delivered on January 23, without complaints and the patient went out of townHe was to be fitted with ear molds upon returning from FloridaMr [redacted] had an appointment on March 3, to deliver moldsHe informed our Hearing Instrument Specialist that he no longer wanted the hearing aidsHe became very agitated with our Specialist as he was trying to explain our return/refund policyOur office policy is to refund to original payment method, which was a credit cardMr [redacted] demanded that we write him a check immediatelyHe threw the hearing aids on the table and left the office abruptlyWe called Mr [redacted] to notify him that he needed to make an appointment to come in and sign the return paperwork so that we may process his refundMr [redacted] agreed to set appointment for March 13, at 11"a.mMr [redacted] came in for appointment to sign paperwork and to get refundHe sat with the Hearing Instrument Specialist who began to explain the return processMr [redacted] , once again, grew agitatedMr [redacted] cancelled the credit card used in the original transaction so we explained that we needed to call the credit card company to get instruction on how to process the transactionHe grabbed the paperwork and shoved it in his pocket and proceeded to leave the officeThe Hearing Instrument Specialist followed Mr [redacted] into the waiting area where Mr [redacted] grabbed the Specialist by the throat and cocked his fist backThe situation was quickly diffused and Mr [redacted] left officeThe decision was made to process the refund to his credit card and mail the receipt to his home as Mr [redacted] is not longer welcome in our office after this behaviorWe have been in business since and have never had a complaint submitted to us or your office

Mr. [redacted] has purchased and returned a set of hearing aids in the last five years without incident. More recently, he was seen in our office on January 19, 2017 eager to purchase a set of hearing aids prior to departing to Florida for a month. The aids were delivered on January 23, 2017 without...

complaints and the patient went out of town. He was to be fitted with ear molds upon returning from Florida. Mr. [redacted] had an appointment on March 3, 2017 to deliver molds. He informed our Hearing Instrument Specialist that he no longer wanted the hearing aids. He became very agitated with our Specialist as he was trying to explain our return/refund policy. Our office policy is to refund to original payment method, which was a credit card. Mr. [redacted] demanded that we write him a check immediately. He threw the hearing aids on the table and left the office abruptly. We called Mr. [redacted] to notify him that he needed to make an appointment to come in and sign the return paperwork so that we may process his refund. Mr. [redacted] agreed to set appointment for March 13, 2017 at 11"00 a.m. Mr. [redacted] came in for appointment to sign paperwork and to get refund. He sat with the Hearing Instrument Specialist who began to explain the return process. Mr. [redacted], once again, grew agitated. Mr. [redacted] cancelled the credit card used in the original transaction so we explained that we needed to call the credit card company to get instruction on how to process the transaction. He grabbed the paperwork and shoved it in his pocket and proceeded to leave the office. The Hearing Instrument Specialist followed Mr. [redacted] into the waiting area where Mr. [redacted] grabbed the Specialist by the throat and cocked his fist back. The situation was quickly diffused and Mr. [redacted] left office. The decision was made to process the refund to his credit card and mail the receipt to his home as Mr. [redacted] is not longer welcome in our office after this behavior. We have been in business since 2013 and have never had a complaint submitted to us or your office.