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Audio Computer Gear Reviews (4)

We appreciate the customer's eBay order (order date July 02, 2015). The Item that was ordered (PreSonus STUDIO ONE PRO UPGRADE FROM PRO OR 2) is a Software License, clearly described and delivered The manufacturer, PreSonus, offer free, fully-functional, demo versions available on
their website for all of their software products so that customers can try-before-they-buy PreSonus, like most software manufacturers, usually do not accept returns once a software product has been activated (registered)For this reason, in both the Item Description and on our Store Policies Page, we clearly note our Return Policy: "Software items that have been registered or installed cannot be returned." The customer emailed August 7th asking for a refund (our Return Policy is 30-day)He said that he was having performance issues with the software, contacted PreSonus Tech Support, and, after they were unable to resolve the issues, offered to refund the customer *** *** at PreSonus assumed he ordered it directly from them, and, after realizing he ordered from a dealer, told him, to quote from the customer's email August 11th, "A refund has not been issued thru us, as you did not purchase this software in our online storeYou purchased it thru a dealerYou must contact the dealer regarding their return policies." We told the customer that if PreSonus agreed to a refund then we would refund himWe then did not hear from the customer after August 11th nor PreSonus, so we assumed they were able to get the software working for him On August 11th, the customer also filed the Revdex.com complaint, and, unfortunately, we were not made aware of the complaint, nor aware that the customer still had issues, until September 14th We always try to help customers if there are problems and that still applies here We contacted PreSonus on September 15th, and asked if they could do a return/refundThey agreed, so we have refunded the customer his PayPal payment for the order, $- $= $total, (our Return Policy 10% restocking fee to cover eBay and PayPal fees) and he will see that in his PayPal account. Thank you

We appreciate the customer's eBay order (order date July 02, 2015). The Item that was ordered (PreSonus STUDIO ONE PRO UPGRADE FROM PRO OR 2) is a Software License, clearly described and delivered The manufacturer, PreSonus, offer free, fully-functional, demo
versions available on their website for all of their software products so that customers can try-before-they-buy PreSonus, like most software manufacturers, usually do not accept returns once a software product has been activated (registered)For this reason, in both the Item Description and on our Store Policies Page, we clearly note our Return Policy: "Software items that have been registered or installed cannot be returned." The customer emailed August 7th asking for a refund (our Return Policy is 30-day)He said that he was having performance issues with the software, contacted PreSonus Tech Support, and, after they were unable to resolve the issues, offered to refund the customer *** *** at PreSonus assumed he ordered it directly from them, and, after realizing he ordered from a dealer, told him, to quote from the customer's email August 11th, "A refund has not been issued thru us, as you did not purchase this software in our online storeYou purchased it thru a dealerYou must contact the dealer regarding their return policies." We told the customer that if PreSonus agreed to a refund then we would refund himWe then did not hear from the customer after August 11th nor PreSonus, so we assumed they were able to get the software working for him On August 11th, the customer also filed the Revdex.com complaint, and, unfortunately, we were not made aware of the complaint, nor aware that the customer still had issues, until September 14th We always try to help customers if there are problems and that still applies here We contacted PreSonus on September 15th, and asked if they could do a return/refundThey agreed, so we have refunded the customer his PayPal payment for the order, $- $= $total, (our Return Policy 10% restocking fee to cover eBay and PayPal fees) and he will see that in his PayPal account. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I've been to Facesmack a few times and have been pretty satisfied with the way they leave my eyebrows, but the last time I went was more than enough to ensure that I will not be returning there ever. The girl who was threading my eyebrows left my left eyebrow was shorn and left in a way that no one has ever left my eyebrows before. I'll be the first to admit that my eyebrows are quite sparse to begin with, but I have enough hair to have a decent shape going. The shape that I had was ruined. It basically had no shape by the time she finished. Much of the hair that I had on my eyebrows was gone and most of it was hair that wasn't needed to be threaded off. When I told her I was not happy with the results and that they were threaded badly, she began to argue saying that it was the fact my hair grew "crazy" and that it was needed to be cut off. I obviously know my eyebrows better than anyone and much of the hair she took off was not needed to be removed, and the fact she tried to blame it on how my eyebrows grew rather than realize she had done a bad job was rude and unprofessional. After several minutes of arguing, she reluctantly agreed to let me leave without paying. Never have my eyebrows been so completely butchered and never have I been treated so rudely by an employee. I will not be returning to the establishment.

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