Audio Express

Hello, Please let the customer know that we do apologize for any damage we may have caused to the vehicle during the installIf they would like to reach out to me at *** and provide the paperwork showing what was damaged and the amount we will have no problem paying for thisAgain
provided they have a receipt and explaining what was damaged.Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided this company stands by their word I should not have had to reach out to the Revdex.com for help in the first placeThey completely ignored me and my emailsThis is bad business as far as I’m concernedNow I’m not sure if they would even honor the warranty I have for for the purchase.
Sincerely,
*** ***

Hello, I will say that yes *** *** does have the dates correct including the original date of
purchase of 7/05/This product has a year manufactures warranty, and yes she did bring her car back do to product issuesIn efforts to keep this response simple and less graphic I will give you the basic details of the situation and the end result for Audio Express. In September *** and *** were in the Hazelwood Audio Express very upset that the Jensen *** was no longer working, we were able to reset the radio and it was working againThey were very upset and felt that were owed compensation and caused a big scene in the store, to help keep them as I customer I spoke with my corporate office and although they did not see the reason I was willing to sell them a new better unit at our cost and would let them keep the originally purchased *** as it was at that point years past the manufactures warranty*** was not happy with the savings that we would not offer to anyone other than an employee and after yelling and leaving the store he said he would get back with usNothing was ever said the rest of 2017. Thursday March 8th *** showed up at the Hazelwood Audio Express very upset due to her *** radio was not working and spoke with the Assistant Manger *** as I was out of town on businessShe returned March 9th to speak with me *** *** (Area Supervisor) after a huge uproar and her causing a huge scene in the store full of customers she asked what I would do for herI explained that although it had been near months and I would have to verify with my corporate office that I could possibly continue the offer from September and do the radio at cost and I would have an answer by Tuesday March 13th. Tuesday March 13th I spoke with *** on the phone and explained that the offer still stands, just as she grew more violent on the phone she came walking in the store and told me to meet her on the sales floor. She repeatedly explained in GREAT graphic details on not only the ways she is going to end my life but also the feelings of what I would endure from such acts followed by how she will only be locked up in an institution due to her medical conditions. The Hazelwood Police department was dispatched to the store and *** was forced to leave the storeI explained to the officers that for the safety of the Audio Express employees, Audio Express wishes to no longer do business with *** *** or *** *** which they explained very clearly to ***The police said they were a little uncertain of the mental state *** was in, and to dial if she shows up on the property. *** ***

Good Morning,
As much as we have tried to help Mr*** he has made it impossible to deal with him in a civil mannerMr *** has threatened our employees, there families and has even went as far as trying to cancel his
credit card claiming fraud. This is Mr*** second Revdex.com complaint and what he fails to mention is we have tried to do our best for Mr*** but his actions have resulted in we no longer want to service Mr*** and he is no longer welcomed in ANY of our locations. we have nothing further so say or offer Mr*** he has crossed the line with his threats
thank you and I consider this case closed and any in the future pertaining to Mr.***
best regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear Mr***, We would like to first off apologize for the problems that you are experiencing with your Code alarm product that was purchased on 8/4/After speaking with our local management team in Albuquerque we have learned that you have now brought the vehicle down to us two times in
the last week to try and resolve this issueBoth times they have found nothing wrong with the install or the product even after you left the vehicle overnight to see if they could reproduce the strange 3am-5am alarm triggerOur management team was then instructed by you to remove the alarm because you no longer wanted to deal with finding the problem after almost years of usageThey went ahead at your request and removed the alarm at no chargeNow that you have decided to try and find a resolution to this issue, we will be more than happy to aid you in this pursuitYou are correct in the fact that your alarm has a lifetime warranty on the brain of the systemThis is something that we can take care of for youAll you need to do is bring down the alarm, wiring, remotes and components to our location and they will send it out to Code for serviceOnce the alarm returns from service from Code they can then reinstall the system and see if you have any further problemsIf the problem still continues after this swap, then it is most likely a problem in the factory system example: bad door pins or bad BCM just to name a few or the more uncommon things like environmental issues, trucks with loud exhaust system, animals, radio or electric transition lines and even things like hospitals or airportsWe have no problem working with you to find a resolutionIf this is something you would like to get started, please contact Carlos B*** (###-###-####) to arrange the details or our District Manger Devin S*** at (###-###-####)We look forward to continuing our business relationship with youSincerely, Audio Express Management

On 11/16/*** the manager at Audio Express called me around 3:30pm and informed me no dash cam had been ordered for me previously and that he was ordering it that dayHe said it was coming from Arizona but would not give me a time frame for the deliveryHe told me he would contact me as
soon as he got it inI told him it had already been 1/monthsHe said they don't make my dash cam anymore so he never bothered to order anything for meHe said they had to order a different model

Complaint: ***
I had asked for a refund several months ago upon one of my multiple returns to fix the "poor installation"Is the reason for not refunding the money because of the date it was installed? Or is it due to poor business practices? I am very disappointed with Audio express all aroundIt is a company that has no accountability
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

I am writing you in response to Mr*** *** complaint. Almost the entirety of his complaint is absolutely false. Mr*** originally came to our store to purchase an audio system for his
vehicle. The system design was thoroughly explained to Mr*** in layman's terminology that he agreed with and understood at the time of original installation. After he picked up his vehicle from us on Friday 7/15/, he returned the very next morning with a small issue that was an oversight on our behalf. We agreed to fix it at no charge but explained to him that we would prefer to schedule an appointment for the coming week when we had more time to focus on his vehicle so it wouldn't be a rush. Mr*** agreed, scheduled the appointment and left. Over the weekend his amplifier, that was not purchased from us failed. Due to his frustration of having to come back for our minor oversight, and his amplifier failure, Mr*** purchased his own amplifier elsewhere, removed the amplifier that we installed from his vehicle and incorrectly installed it on his own accord. We explained to Mr*** that his amplifier was of poor quality and we did not expect it to last very long before we ever agreed to install it for him. We typically only install equipment purchased from our company for warranty purposes and to avoid customer services issues like this. He agreed and we even discussed which two amplifiers we would use to replace his in that event. When Mr*** returned for his scheduled appointment with his improperly installed amplifier, we kindly explained to him that it was not tuned properly which could damage the speakers he purchased and we installed, and we also explained to him that his new amplifier was not capable of working properly with the system design we thoroughly discussed before the installation. At this point he conveniently forgot our previous conversations about the system design, and denied that we had discussed them thoroughly. In an attempt to keep Mr*** happy, I agreed to rewire his amplifier, once again that was not purchased from us, to work with his system which required a couple hours of labor. I did this at no charge and explained to him that because he had tampered with our wiring and tuning of the system, that we would no longer warranty the amplifier wiring or the speakers. He agreed and left the store upon completion.Almost five months later Mr*** contacted me once again and complained that he did not like the radio that he had purchased from us. He admitted that it was his own personal preference and wanted to reinstall his original factory radio, and agreed to pay for it. He also mentioned that he now had a noise coming from his amplifier, that once again was not purchased from us. I explained to him that when we installed his factory radio back into the vehicle that we would be able to troubleshoot the noise, and that there was a high probability that it was due to his amplifier, a common problem with that brand of amplifier. We agreed and scheduled the installation.When Mr*** arrived for his appointment this past Monday 12/12/I kindly greeted him and began to discuss the scope of work that was to be performed, knowing that we had a communication problem on his behalf previously. I asked Mr*** if there were any other issues that he could think of that needed to be addressed while his vehicle was in our shop to make sure he was totally satisfied upon completion. At this point he began to rehash his previous statements from July about his lack of knowledge of our system design, and began speaking to me in a very condescending tone and insinuating that I was not being truthful. I quickly and calmly explained to Mr*** that I was not going to argue about the past and was just interested in getting his vehicle to his expectations. Mr*** continued talking to me in a rude manner and once again I calmly explained to Mr *** that I was trying to help. I then calmly stated that if we were going to begin this new transaction with such negativity and were already arguing before we began any work, than I would rather not perform the installation to avoid a problem. Mr *** became more agitated, continued to speak to me in a disrespectful and vulgar manner and said "Well fine, you clearly don't want to work on my vehicle, so if you will please check the noise in my amplifier". I then explained to him that I was interested in making him happy but did not want to work on the vehicle if it was going to cause more problems. I then reminded him that his amplifier was not purchased from us and that he had voided his warranty on our amplifier installation when he tampered with it back in July, and due to his disrespectful and vulgar behavior at this point I would not service his vehicle and recommended he take it elsewhere

Complaint: ***
I am rejecting this response because: yes I was upset and I have been back and forward in that store scince *** the manger to me to buy a new radio from them and sell my old one on eBay that is not fair he has been lying a lot to me the was the first time I every got loud with him he knew those guy can not install radio they tried to trick me a few time Got picture of how the installed the radio and every time I drive my car I hear the radio sound through the speaker I did say nothing too bad but said the are conartis and the are rippngI people the even lied and said these guy are personals and the went to college in Canada but he like the day that *** was out of town he had a young black guy supervisng the store he told me they close the store down that install my radio cause that guy was meds up he also told me they sold me the wrong kit I have a Infiniti the cut my dash and had it looking ugly it was a mess job the tried to make me happy by putting z cover over the radio that was hanging out it was Install in the dash it was half way in and have way out I did say much to *** until he told me you buy this radio or else get out
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They sell HID I have ticketMy neon light don't work correctlyI never said anything badThey call me a *** over the phone
Regards,
*** ***

Hello, Below is an email from the VP to Sanford, as you can see we have done everything in our power to take care of him and the issue he claims came from our installIf you have any further questions please let me knowThank you *** *** ***. My name is *** ***
and I’m the Vice President of the companyI’m writing you because you have already been dealing with our Area Supervisor, ***. Also please excuse the email as I would prefer to call but my voice is not working well right now. First off let me apologize as we do not want you to be unhappyI can assure you our goal is complete satisfaction and I also know that is ***’s number one priority. With that said the issue you had with Bluetooth has nothing to do with installationBluetooth is a wireless connection that is dependent on many variables including vehicle electronics, other vehicles around you, power lines, etcSo *** went above and beyond to fix something that wasn’t even a problem that we did anything wrong withI hope you understand how hard they tried for you. As for your current issue *** has advised me there is corrosion on your ground cable that goes from the battery to your engine and they believe that is what is causing the issueProbably what is causing the feedback issue alsoThere is no way that the installation we did could have caused an issue like thatCorrosion to that extent takes months and probably even years to accumulateMy advice is to take it to a reputable car repair shop to diagnoses and I’m sure they can explain to you what is needed better than we can If at that time the shop blames us for anything I would be happy to have *** go down and verify and we would be happy to take care of itI can assure you that we do not believe that as we do not want to pay someone else when we can do the work ourselvesAs mentioned our goal is complete customer satisfaction and we do not point the finger if it’s even remotely a chance we caused the issueI can assure you the problem has nothing to do with the work we performed and we are not liable for what issues you are having. Again we are happy to help in any way we can buy and meet you at the mechanic of your choice. Warm Regards,

Good afternoon,
In regard to Mr*** We have had some multiple run in’s with Mr*** regarding his purchase and have to date done everything we could possibly to take care of ***What *** doesn’t share or express in his complaint is he has
personally cut and destroyed product which was not in any condition for repair or replacement, but we went ahead and swapped it out to keep Mr*** happyThe entire product *** purchased has a manufacture warranty but *** doesn’t want to deal with the manufacture, instead he returns to our stores with threats and demands a refundWe have tried to help *** multiple times and this last time we asked offered AGAIN to swap his radio even though he didn’t purchase our in store replacement and we have already swapped out his radio once before as he was saying it wasn’t workingMr*** has had this product in his vehicle since March of nearly month and since we have already swapped out his stereo once and gave him a new camera for the one he destroyedWe do not offer refunds on product which has been installed and we have done what we can to take care of ***; but *** refuses to have us look at his vehicle to determine what the problem isIf Mr*** would like for us to go through his install and check the product we will be more than happy to do so, he has a labor warranty until March On or about October *** offered to replace the radio if in fact it was defective, but If not working due to abuse we will be forced to turn it over to the manufacture at that pointSo please contact us so we can get this resolved
Thank you in advance
***

Complaint: [redacted]
I am rejecting this response because: because I took my car up there 2weeks after be cause the wires were not hook  correctly I could hear the radio when I'm driving it has a static sound when you move my mirror the radio cut off be for the put the cover on the radio my radio was sticking out the dash the did a horrible job I drive a 2006 inifiniti  the install the wrong kit the guy who worked for [redacted] when he was  in Arizona  told me the sold the wrong kit and install it all wrong the kit I have covers all my heating and cooling buttons I have to let the screen up and down to adjust my heating and cooling buttons I was to it looked like a rush job [redacted] promise me to fix it but he string me along I I should get my money back or at least half that's not fair the did a horrible job the police didn't put me out the store anyway I wait because I thought the could help or hive me advice. I believed in [redacted] he lied to me I feel I was roped off be cause the trick me too they put a used radio in my car that during work the put my old radio back in my car my radio was stick out the dash, the even trick me by putting glue on the radio cause the ribbon came off they  they are professional from Canada college look was lid of job the did I have a 2006 inifiniti g35 and the dash all messed up costumer always right but in this case I guess not in my case I believed in [redacted] he lied to over and over by the way I did get escorted out the store he lied again I wait for them to come I need support I called and email corporate the never call me the email me 1 time I and 2hat they say and I still have got help
Sincerely,
[redacted]

We have come to a fair resolution with Mr. [redacted] in regards to this situation with a compensation package that has been officially notarized and paid for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,   This matter was resolved last week and the customer said that they would retract this message, please let me know if you need any further information in this matter.Thank you,[redacted]

The product is out of warranty by 2 years, we did offer a discount on replacement system that was refused. We no longer wish to have a business relationship or any contact by this consumer.

He came down and I offered him many different options, and said I would even give him a refund (on the 1st or 2nd of June), though it's against our policy.  I refunded his money and he said he was going to email the Revdex.com to let them know this was resolved.  I contacted him because I want my...

customers happy.

[redacted] is not in our system and we do not cold call. There is a dealership down the road that we sometimes get confused with but the only way we would contact her is if we have her car here.