Audio Force

I verbally spoke with the Consumer, Mr. [redacted] and he stated he was still not satisfied with the business response as it was lies and the customer service rep never acknowledged receipt of his photos sent directly from the [redacted] store, or they blocked his calls from their system. He is not happy with the customer service handling by [redacted] and he has not received the product yet.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I have not received a call and I have left THREE messages for a call back and not received ONE. The letter states they will call me and if I want I can call them.  Regards, [redacted]

This is in response to complaint ID # [redacted]. The complainant would like a refund for a pool liner which she says does not fit her pool. She placed the order on 5/17/14 and we shipped it the next day. It was delivered on 5/22/14. On 5/24/14 she called to say that they installed the liner and...

she thinks it is wrong. We asked her to send photos which she did. She sent one of the liner and one of the box. The photo of the box clearly shows that she received a 24 round Siesta Key Liner with a 52 inch wall, which is exactly what she ordered. The photo of the liner looks fine width wise but it looks too big for her pool wall. This might be due to an installation issue (too much sand for example) or she may have a 48” wall which would mean she ordered the wrong size liner. She has not sent any pool wall measurements. In July the customer a filed a chargeback with her credit card company and based on the same information I am giving you now it was closed in our favor. Because of this we will not be issuing a refund for this liner. I have attached a copy of her order and the two photos mentioned above.  Please let me know if you have further questions, or if you require additional information!   Thank you! [redacted]

[redacted] 10/3/14
This is in response to Complaint ID# [redacted]. Customer is stating that there was a size issue with the safety cover they purchased under order [redacted] (see attached). This order was placed over the phone with one of our custom salesman....

The customer wanted us to make this safety cover an exact replacement of their previous one. The customer erroneously relayed to us that their cover was a Loop Lac safety cover. These base measurements were used (these differ from manufacturer to manufacturer) and the safety cover was created. The safety cover ended up being the wrong size because the customer originally had an HPI safety cover. To help the customer out one of our senior technicians went to the customer's house twice to remeasure their pool. As a courtesy we picked up the safety cover during these trips and sent it back to the manufacturer. This safety cover has now been re-measured, redrawn and re-submitted back to Loop Lac to create the new safety cover at no additional cost to the customer. The cover is being altered from a S'x5' grid pattern to a 3'x3' grid pattern (also at no additional cost to the customer) which will make the safety cover roughly three times stronger. Once complete, the process will take about 2-3 weeks, we are going to bring the safety cover to the customer's house and install it for free as a courtesy to the customer. The customer pool is covered for the time being to prevent debris from entering their water. Once complete, the process will take about 2-3 weeks, we are going to bring the safety cover to the customer's house and install it for free as a courtesy to the customer. We apologize for all the issues the customer has had with this order, but the above actions have compensated the customer accordingly and are resolving this issue from start to close. This issue should be fully resolved.  Please let me know if you have further questions or concerns or if you need any additional information. Thank you,  [redacted] Customer Service Specialist  Leisure Living

Dear Revdex.com,                        With regard to my original complaint against Leisure Living  (Complaint # [redacted]).  I have attempted to settle this complaint and get...

warranty service from the maker of the pool cover.  I sent several pictures of the pool cover showing that it no longer holds water, and allows water to pass through the stitching of the cover.  I have learned that the company that manufactures the cover has refused to honor the warranty and that I have no other recourse.  I have attempted to learn the name of the company to no avail in order to file a complaint with them over the warranty issue.  Leisure Living has merely offered to sell me another cover (50%) discount to provide some protection during this winter.  I have no other choice but to purchase another temporary cover in order to protect my pool during the winter season.  I am however not satisfied with the service either by Leisure Living or the manufacturer of the cover that failed.  I also noted that Leisure Living no longer offers this cover for sale on it's web site.  Most likely due to the fact that the cover is poorly made.  Although I don't believe that I will recover any of the original $179.99 paid for the original cover, I would hope that your organization can bring some pressure to bear on Leisure Living and or the company that manufacturers the cover for not honoring the warranty they advertise for their products...                                  �...⇄ [redacted]a,    Manahawkin, NJ