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***See Attached***

Revdex.com:At this time, I have not been contacted by Tourneau LLC regarding complaint ID [redacted] .Sincerely, [redacted]

Tourneau has been in touch with *** ***. The matter has been resolved. Regards,Stuart BF* *** *** *** *** ***

Thank you for your submissionIn our review of this complaint we have consulted with management at the Tourneau store in *** *** where MrP*** purchased his Hamilton watch and where it was submitted for service under repair item reference #*** in December and repair
item reference#*** in July Tourneau sincerely regrets any inconvenience to MrP*** that was due to any deficiency in the processing of his service requestsMrP***s watch is now ready and awaiting piwith the new strap installedThe management at Tourneau Westchester has been attempting to reach MrP*** by telephone to arrange for an accommodationWe thank MrP*** for his patience and understanding as Tourneau works to meet his watch service needs and we sincerely apologize for any difficultyWe look forward to speaking with MrP*** to finalize the return of his timepiece and to answer any questions he may have about the processing of his service requests, as well as the care and functioning of his Hamilton watch

Complaint: ***
I am rejecting this response because:***See Attached***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]See Attached[redacted]

Revdex.com:At this time, I have not been contacted by Tourneau LLC regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tourneau is in receipt of your complaint #[redacted] for customer
[redacted]. We have reviewed the matter and have been in touch with [redacted], who had contacted us via telephone on Friday, February **.
We extend our sincere apologies to [redacted] for any
inconvenience caused by the...

erroneously-generated e-mail notification she
received, alerting her that her timepiece was available for pick-up when in
fact it was still in transit. The problem was a result of a clerical error. Ms.
Luico’s comments about the interaction with the store representative have been
forwarded to regional management for review and follow up. We offer [redacted]
our assurance that any training measures deemed necessary will be promptly taken.
As of Tuesday, February ** Tourneau is in the process of actively resolving
[redacted]’s complaint and has reached out to her directly to extend an accommodation.