Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The item should not have been defective out of the boxI lost hundreds of dollars an many unnecessary hours in resolve of this matterThe seller takes no responsibility, nor did they seek any courtesy from the manufacture Please let this experience stand as an example for any potential customer of what to expect from Audio Savings in terms of quality and service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Is there a way I can contact by phone? I will not accept Audio Savings responseI will forward you their emailTheir response holds no water for the email I received has everything you needI will gladly send you any information needed to prove thisI look forward to hearing from you Sincerely, [redacted]
The customer has been provided with return instructions and a prepaid shipping label to cover the shipping costs, but has not returned the defective itemOnce we have received the returned item, we are happy to issue a refund to the customerWe do appreciate the customer's position regarding the installation costs, but we cannot be held responsible for thisAny reputable installation shop will bench test any head unit prior to installation to avoid this from happening, as manufacturer defects to happen from time to time with electronic productsIt is a well known hustle within the industry for smaller and/or less professional shops to forego this, that way if the item is installed and turns out to be defective, they can easily get away with charging the customer to install, uninstall, then reinstall, effectively doubling or tripling their feeAgain, we are happy to cover the shipping costs and refund the customer for the defective unit, but we recommend that the customer take up the installation costs with the installer, as it was their negligence regarding the lack of any bench testing whatsoever that caused these fees to be accrued Thanks
I purchased a karaoke machine from [redacted] that was sold to me by these people The machine arrived and didn't work when I plugged it in It cost $ dollars I went thru [redacted] to return the item and was told I had to deal directly with Audio Savings I emailed them about the problem and never heard a thing I called them for a week until someone finally picked up the phone there They said they would email me a return postage info to send the broken item back to them When I received the email it was postage due from me to return the broken item to them I was told at the shipping company it would cost over $ to ship it back! I spent another week trying to contact them and again after hours on hold someone picked up the phone They finally sent me a prepaid return receipt I took it to the shipping store and paid $ in packaging to send this broken item back to Audio Savings Audio Savings never called me or emailed me that they had received the item back Finally I called them again (days worth of calling and waiting for someone to answer the phone), Audio Savings told me the item was damaged when they received it back from me Yea! that is why I returned it to you genius They then said because I didn't send them photos of it not working they could not refund my money or give me a new machine but could give me a few dollars off my next order with them ARE YOU KIDDING! I would never order anything from these cheats again My credit card company has since refunded my money telling me that this company has a horrible reputation for pulling this scam over and over on people DONT BUY ANYTHING FROM THESE [redacted]
Therewas an error in the title of the [redacted] advertisement that stated that the listing was for a PAIR of speakers when in fact it was only for oneThe error was quickly fixed but unfortunately the customer had already purchased the itemWe did realize the error and we offered the customer a prepaid return shipping label for a full refundWe also even offered the customer a discount on the item that he purchased for the inconvenience but he was unable to work with usWe are unable to send the customer another speaker as they retail for $a piece and are not financially positioned to take that lossWe would like to have the customer return the item so that we can reimburse the customer in full for his purchaseThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company AudioSavings.com said they have fixed their [redacted] listing to no longer trick customers into thinking we will receive a PAIR of monitors instead of the ONE monitor they end up sendingHowever, the listing at [redacted] still has it listed as "Pair of SceptreMonitorS" in multiple locations on the listing, including the heading as of 12:01pm on Wednesday, January **, So, that is still advertising.I do not want to return what we purchased because I have only received half of my purchased orderI ordered a PAIR of monitors, and have still only received ONE monitorTheir mistake shouldn't result in me receiving only a partial order, and then being offered a chance to return itI would still like to receive the second monitor that should be included when customers buy a "Pair of SceptreMonitorS." The seller mentioned offering me a discount on another monitor, which would be the same listing of "Pair of SceptreMonitorS," but they never gave me a code or explained how to accept a discount for purchasing another oneOn principle, though, having to buy more from a company that falsely advertised what I purchased in the first place doesn't seem fairWhether they want to fulfill my order or not, they NEED to take down that listing or change the wordage so they stop deceiving us customers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The customer was given return information for subwoofersOne was returned previously and refunded forThe second one recently came back and has now been refunded as wellPlease let me know if you have any questionsThanks***
I really want to share my experience with audio savings, incI'm a dj, actually I lived in Utica NY, I saw they products on [redacted] and for the affordable price I decided to bought my first set of speakers with them cause my initial plan was upgrade all my dj equipment, I bought this RPG watts on oct **, when the speakers arrived, I noticed that one of them was broke in the botton, inmediatly, I contact audio savings customer service and from that moment, I started my nightmare with themfirst at all they took days to prepare the shipping label and finally send them back the speakers after that, running out of time with a incomplete equipment for my next party on october [redacted] 2016, I let them know about my situation and what I received back.....this message on my [redacted] account: the Item for replacement is currently not in stock, I'm expecting a ship within 2-weeks, also they offer me a exchange to get another product or a full refund for the broken speaker and what about the other one, usually a dj used the speaker in pair not alone, and what about sending back the other one? I can send it at my own expenses plus a charge to send it backI verify they inventory on [redacted] and they have diferents options available with my same speaker model to resolve my situation at once but no folks, they say that is an inventory error, Really diferent times ? so finally what do I have.....empty hands, loossing more money cause I cancelling my next job on october [redacted] and very upset and frustrated for all the inconvenience that I have experiencedthey know everything about my situation with details and they avoid my messages and they do absolutely nothing about itThe people have to know
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The item should not have been defective out of the boxI lost hundreds of dollars an many unnecessary hours in resolve of this matterThe seller takes no responsibility, nor did they seek any courtesy from the manufacture Please let this experience stand as an example for any potential customer of what to expect from Audio Savings in terms of quality and service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Is there a way I can contact by phone? I will not accept Audio Savings responseI will forward you their emailTheir response holds no water for the email I received has everything you needI will gladly send you any information needed to prove thisI look forward to hearing from you Sincerely, [redacted]
The customer has been provided with return instructions and a prepaid shipping label to cover the shipping costs, but has not returned the defective itemOnce we have received the returned item, we are happy to issue a refund to the customerWe do appreciate the customer's position regarding the installation costs, but we cannot be held responsible for thisAny reputable installation shop will bench test any head unit prior to installation to avoid this from happening, as manufacturer defects to happen from time to time with electronic productsIt is a well known hustle within the industry for smaller and/or less professional shops to forego this, that way if the item is installed and turns out to be defective, they can easily get away with charging the customer to install, uninstall, then reinstall, effectively doubling or tripling their feeAgain, we are happy to cover the shipping costs and refund the customer for the defective unit, but we recommend that the customer take up the installation costs with the installer, as it was their negligence regarding the lack of any bench testing whatsoever that caused these fees to be accrued Thanks
I purchased a karaoke machine from [redacted] that was sold to me by these people The machine arrived and didn't work when I plugged it in It cost $ dollars I went thru [redacted] to return the item and was told I had to deal directly with Audio Savings I emailed them about the problem and never heard a thing I called them for a week until someone finally picked up the phone there They said they would email me a return postage info to send the broken item back to them When I received the email it was postage due from me to return the broken item to them I was told at the shipping company it would cost over $ to ship it back! I spent another week trying to contact them and again after hours on hold someone picked up the phone They finally sent me a prepaid return receipt I took it to the shipping store and paid $ in packaging to send this broken item back to Audio Savings Audio Savings never called me or emailed me that they had received the item back Finally I called them again (days worth of calling and waiting for someone to answer the phone), Audio Savings told me the item was damaged when they received it back from me Yea! that is why I returned it to you genius They then said because I didn't send them photos of it not working they could not refund my money or give me a new machine but could give me a few dollars off my next order with them ARE YOU KIDDING! I would never order anything from these cheats again My credit card company has since refunded my money telling me that this company has a horrible reputation for pulling this scam over and over on people DONT BUY ANYTHING FROM THESE [redacted]
Therewas an error in the title of the [redacted] advertisement that stated that the listing was for a PAIR of speakers when in fact it was only for oneThe error was quickly fixed but unfortunately the customer had already purchased the itemWe did realize the error and we offered the customer a prepaid return shipping label for a full refundWe also even offered the customer a discount on the item that he purchased for the inconvenience but he was unable to work with usWe are unable to send the customer another speaker as they retail for $a piece and are not financially positioned to take that lossWe would like to have the customer return the item so that we can reimburse the customer in full for his purchaseThanks
Revdex.com: At this time, I have not been contacted by Audio Savings, Incregarding complaint ID [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The company AudioSavings.com said they have fixed their [redacted] listing to no longer trick customers into thinking we will receive a PAIR of monitors instead of the ONE monitor they end up sendingHowever, the listing at [redacted] still has it listed as "Pair of SceptreMonitorS" in multiple locations on the listing, including the heading as of 12:01pm on Wednesday, January **, So, that is still advertising.I do not want to return what we purchased because I have only received half of my purchased orderI ordered a PAIR of monitors, and have still only received ONE monitorTheir mistake shouldn't result in me receiving only a partial order, and then being offered a chance to return itI would still like to receive the second monitor that should be included when customers buy a "Pair of SceptreMonitorS." The seller mentioned offering me a discount on another monitor, which would be the same listing of "Pair of SceptreMonitorS," but they never gave me a code or explained how to accept a discount for purchasing another oneOn principle, though, having to buy more from a company that falsely advertised what I purchased in the first place doesn't seem fairWhether they want to fulfill my order or not, they NEED to take down that listing or change the wordage so they stop deceiving us customers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The customer was given return information for subwoofersOne was returned previously and refunded forThe second one recently came back and has now been refunded as wellPlease let me know if you have any questionsThanks***
I really want to share my experience with audio savings, incI'm a dj, actually I lived in Utica NY, I saw they products on [redacted] and for the affordable price I decided to bought my first set of speakers with them cause my initial plan was upgrade all my dj equipment, I bought this RPG watts on oct **, when the speakers arrived, I noticed that one of them was broke in the botton, inmediatly, I contact audio savings customer service and from that moment, I started my nightmare with themfirst at all they took days to prepare the shipping label and finally send them back the speakers after that, running out of time with a incomplete equipment for my next party on october [redacted] 2016, I let them know about my situation and what I received back.....this message on my [redacted] account: the Item for replacement is currently not in stock, I'm expecting a ship within 2-weeks, also they offer me a exchange to get another product or a full refund for the broken speaker and what about the other one, usually a dj used the speaker in pair not alone, and what about sending back the other one? I can send it at my own expenses plus a charge to send it backI verify they inventory on [redacted] and they have diferents options available with my same speaker model to resolve my situation at once but no folks, they say that is an inventory error, Really diferent times ? so finally what do I have.....empty hands, loossing more money cause I cancelling my next job on october [redacted] and very upset and frustrated for all the inconvenience that I have experiencedthey know everything about my situation with details and they avoid my messages and they do absolutely nothing about itThe people have to know