Our technician misunderstood the problem As described by the customer, the part in question is not a replaceable part, but rather a part of a subassembly After further discussion between the customer and our parts representative we able to determine what the missing part is We sent the customer an entire new head shell that includes the missing part at no charge We are sorry for the miscommunication and are confident this replacement head shell will resolve the issue
Dear Revdex.com, We have already shipped a new turntable to this customer at no charge. Please advise if you have any additional questions or concerns. Rich S
I am rejecting this response because:I was informed by Audio Technica that Fed -x delivered their package on my porch.I am always emailed by fed-x when a delivery is being made .No delivery was made at this address.We have an office on the ground floor and all deliveries are brought inside the office.However I will except their response ounce I receive the part they promised to ship.Thank you.
Our technician misunderstood the problem. As described by the customer, the part in question is not a replaceable part, but rather a part of a subassembly. After further discussion between the customer and our parts representative we able to determine what the missing part is. We...
sent the customer an entire new head shell that includes the missing part at no charge. We are sorry for the miscommunication and are confident this replacement head shell will resolve the issue.
A new head shell was sent out yesterday to a corrected address I'm confident that upon receipt, this will resolve the issue
Our technician misunderstood the problem As described by the customer, the part in question is not a replaceable part, but rather a part of a subassembly After further discussion between the customer and our parts representative we able to determine what the missing part is We sent the customer an entire new head shell that includes the missing part at no charge We are sorry for the miscommunication and are confident this replacement head shell will resolve the issue
Dear Revdex.com, We have already shipped a new turntable to this customer at no charge. Please advise if you have any additional questions or concerns. Rich S
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
A new head shell was sent out yesterday to a corrected address. I'm confident that upon receipt, this will resolve the issue.
I am rejecting this response because:I was informed by Audio Technica that Fed -x delivered their package on my porch.I am always emailed by fed-x when a delivery is being made .No delivery was made at this address.We have an office on the ground floor and all deliveries are brought inside the office.However I will except their response ounce I receive the part they promised to ship.Thank you.
Our technician misunderstood the problem. As described by the customer, the part in question is not a replaceable part, but rather a part of a subassembly. After further discussion between the customer and our parts representative we able to determine what the missing part is. We...
sent the customer an entire new head shell that includes the missing part at no charge. We are sorry for the miscommunication and are confident this replacement head shell will resolve the issue.