Audio Town

Review: Purchased a washing machine from this company on June **, 2014 which included installation and delivery. The receipt stated a 7 day return policy. They dleivered the washing machine and they were unable to properly install the equipment. The installer returned to my apartment 3 x's to rectify the problem and was unalbe to effectively install the washer. I returned to the store to speak the [redacted] on July ** and I was told that they will not pick and take back the washer nor did they offer me a solution to this issue. I immediately contacted my credit card company to have them dispute charges and follow up with this company. I am totally in a position in which I have the machine that cannot be used. I need help to rectify this situation the cost was $415.00 plus taxes and delivery. I want them to remove this equipment as the installer damaged a part on this machine. The store told me on my visit to contact the manufacturer and purchase a replacement part. This is a new marchine, I should not e experiencing this type of stress.Desired Settlement: Would like this vendor to remove the machine without additional cost and I would like a full credit to my credit card.

Review: I purchased a defective air conditioner on June *, 2013. The store covered the dented air conditioner with plastic wrap and foam. I could not have noticed it until I had taken it out the box and fully unwraped it when I got home. The dent was located on the top and on the side of it. I made the store manager [redacted] aware and he told me to bring the air conditioner back to his store so he could send it to Fedders to have it repaired so I did. I told him that I first called the service repair center for Fedders because I thought I was covered according to their warranty. The service repair centers that Fedders referred me to told me Fedders is no longer in business and they will not fix my air conditioner without a fee (Fedders [redacted]). I made [redacted] aware and he denied that Fedders was no longer in business and he said he would send it back to them for repair any way. The final result was he kept the air conditioner and told the Dept. of Consumer Affairs that I put the dents in the air conditioner myself so Fedders will not fix it.Desired Settlement: I would like the store to repair or exchange the air conditioner. I am not looking for a refund. I want a working air conditioner.

Business

Response:

Continuation on our conversation, the customer bought a Feder Air conditioner which was brand new in box, the customer called 3 weeks later saying air conditioner is not a working. I told the customer to return the air conditioner and not worry she has a warranty for one year, the customer then called consumer affair, person from consumer affair was [redacted]: ###-###-####. Then called me up explaining to him that the customer bought a brand new machine and didn’t return it to the store, and I have asked him to send the customer to me, so I can take a look at the air conditioner, when the customer came in and showed me the air conditioner it was damaged it has been dropped, without no box and no warranty paper, I called [redacted], and explain that to him, he agreed with me and thank me for the good service, I offered him and the customer to leave the air conditioner in the store, and will send it to the company even without the box, maybe the company will repair it or exchange it, the answer that was given to me from the company was: we do not take care of damage goods, they are not responsible for it, only if the machine stops working, and not been damaged.

My questions to the customer are:

One: when you open the box and saw the damage of the air conditioner why didn’t you return it back? And what happened to the box?

Second: the box was brand new when they bought it and not damaged.

Third: why wait 2 and half weeks and not return it to the store, in hot weather from 90-95 degrees?

[redacted], I have been in a business for 35 years I tried to do the right things, even when the customer is wrong, but damaged merchandise, no manufacture takes responsibility.

Thank You

###-###-####

Business

Response:

Continuation on our conversation, the customer bought a Feder Air conditioner which was brand new in box, the customer called 3 weeks later saying air conditioner is not a working. I told the customer to return the air conditioner and not worry she has a warranty for one year, the customer then called consumer affair, person from consumer affair was [redacted]: ###-###-####. Then called me up explaining to him that the customer bought a brand new machine and didn’t return it to the store, and I have asked him to send the customer to me, so I can take a look at the air conditioner, when the customer came in and showed me the air conditioner it was damaged it has been dropped, without no box and no warranty paper, I called [redacted], and explain that to him, he agreed with me and thank me for the good service, I offered him and the customer to leave the air conditioner in the store, and will send it to the company even without the box, maybe the company will repair it or exchange it, the answer that was given to me from the company was: we do not take care of damage goods, they are not responsible for it, only if the machine stops working, and not been damaged.

My questions to the customer are:

One: when you open the box and saw the damage of the air conditioner why didn’t you return it back? And what happened to the box?

Second: the box was brand new when they bought it and not damaged.

Third: why wait 2 and half weeks and not return it to the store, in hot weather from 90-95 degrees?

[redacted], I have been in a business for 35 years I tried to do the right things, even when the customer is wrong, but damaged merchandise, no manufacture takes responsibility.

Thank You

###-###-####

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes, I bought a Fedders air conditioner from [redacted]’s place of business and it was supposed to be brand new but it was slightly dented on the top and severely dented on the bottom right side of the air conditioner. As I stated before, the way the air conditioner was packaged with all that foam, it would have been impossible to detect the dents without totally unwrapping the air conditioner. Although the air conditioner was dented, as long as it worked I was willing to live with the dents because it would be a great hassle to bring the air conditioner back to the store. Unfortunately, I was having an electrical problem in my house at the time but was unaware of it. So I had to wait to test the air conditioner until the electrical problem was alleviated on Tuesday, June **, 2013 . The air conditioner came on but was not blowing cool air. We ran it for a couple of days thinking it would remedy itself. Once it did not, I contacted the store and expressed my concerns. I was told by a store employee to call Consumers Affairs if I wanted justice because they weren’t going to do anything considering we had passed the store return policy by a couple of days. So I called Consumer Affairs and registered my complaint. After a few days passed, [redacted], a representative for Consumer Affairs, contacted me. He asked me to bring the air conditioner in to [redacted] which I did. I expressed my concerns to [redacted] and he told me he would have a representative from Fedders to come in and take a look at the air conditioner. He then asked me why I put in a complaint with Consumer Affairs? I told him one of his employees told me too. He then asked me “did I get the name of who I was talking too?” I told him no. In response [redacted] said “If he knew who it was he would fire him on the spot”!

I see in [redacted]’s response [redacted] raised some concerns concerning my actions in this matter. Answering his questions in the order he ask them; 1. Like I said in my deposition earlier, I was willing to live with the dents as long as the air conditioner worked. Because I thought the air conditioner was going to work, I threw the box away. 2. I was told by [redacted], he opens each air conditioner he gets from this particular vendor to make sure there is no damage. His store then repackages the item. I suspect he knew my air conditioner was defective because if he checks his merchandise like he says, he would have discovered the dents. By packaging the air conditioner the way it was, visually seeing any dents would have been impossible. I explained why it took me so long to respond in my deposition earlier. If I were in [redacted]’s position, I probably wouldn’t have believed me either until I heard my story and looked at the dents. Impact causes dents. For me to have dented this air conditioner like [redacted] insinuates the way it’s wrapped with all that foam on the bottom would be practically impossible. The dents, especially the bottom dent would have had to occur outside the box given the severity of the dent. To impact the air conditioner to cause a dent that severe would have at least had to chip the paint or do some type of damage to the painted surface of the air conditioner. The air conditioner’s paint is not even scratched. It appears to be a brand new dented air conditioner.

Finally, I contacted Fedders the fourth day after purchasing the air conditioner (06/**/2013) and I also registered my air conditioner online for the one year warranty which was located inside the box. Now the website is no longer available to check or register your appliance. Incredible!! ([redacted]). Next, I called the

###-###-#### that Fedders supplied for customer service and found out that Fedders is out of business because the recommended vendors (by Fedders) you get in contact with to fix your air conditioner expressed that Fedders was no longer in business so they were not honoring the warranty agreement that Fedders made with them. No other contact is given by Fedders. So I challenge [redacted]’s allegations that he had a representative of Fedders’ come and look at the air conditioner and they told him they would not honor my warranty. Here is a list of the Fedders Service centers provided by Fedders and contact information. Feel free to contact them for yourself.

1. (###-###-#### I spoke to [redacted]),

2. ( Airwave Air Conditioner ###-###-#### I spoke to [redacted]),

3. ( EZE Hardware ###-###-####)

4. (###-###-#### Shavonne Refrigeration they said “they were no longer on

Fedders’list”).

The only mistake I made was coming to [redacted]’s store thinking I would get a fair deal. But I’m in college so I will let all my fellow collegians know about this store and to steer clear of it and let their families know. I will affect him because I am popular at school and a lot of people know and would testify of my character.