Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business states that it is our fault that his people did not know how to take apart our pool table? I find this to be a gross exaggeration on their part, it was specifically discussed that we had a pool table and he told us that they "move them all the time" and that they would know exactly how to do it The business also stated that it is typical that after any move that a pool table must be re-felted and that the "felt always has to come off" We had a different company move us into our home and they were appalled at the stated of our pool table and explained to me exactly how it should have been moved- without removing any felt Additionally the various pool table stores that I received quotes from and saw pictures of our pool table said the same thing, that the way that pool table was handled was completely unnecessary Because of these reasons I am requesting that First Class Moving pay to have our pool table repaired Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe company did not meet my satisfaction, I have called and called and was told unfortunately it is gone Totally unacceptable No one wants to call me back and now they want me to make an insurance claim How? I don’t have receipts of jewelry for years, let alone heirloom jewelry from the 1800’s So basically, I they stole years of my life Regards, [redacted]
This letter is in response to the complaint posted by [redacted] on 6/18/ After moving Mrs [redacted] 's items during the first load both of my employees had some sort of severe allergic reaction to something in the client's homeBoth men had severe hives and itching After the first load they had decided that they could not finish the jobThe clock was stopped at this timeSomething in the house was making the guys sickI would never force my men to work in an environment that was unsafeThe manager explained to the customer that he would not be sending another crew out Our invoices are done on Quickbooks Our Quickbooks automatically prints a total at the bottom of the page before the job is even started The book keeper is not able to remove it So before the job goes out when it is first put in the computer that random total is marked through with a huge sharpieThis total has nothing to do at all with the cost of the finished j ob There would be no way of knowing how long the job will take until it is doneThis is the total that the customer claims was crossed out Mrs [redacted] was charged for the hour minimum, a $fuel charge for going out to the job, and $shrink wrap that was usedThat's it Our company was paid for the work it did as agreed on before the job started Thank you , [redacted] First Cl as Moving & Storage
Dear Revdex.com;I can not express how much it troubles me that she can not find her missing boxes We do hundreds of moves and this doesn't usually happen We have checked and double checked the warehouse They simply are not thereIf she is sure that she has unpacked every box and the items are still missing there is nothing we can do but file an insurance claim It is unfortunate but what else can we do at this point? She can find a comparable item on the internet & send that in for the claimIt will not replace the original rings or the sentimental value but that is the only thing that can be done to resolve this dispute[redacted] First Class Moving & Storage
First Class Moving DISASTER **Worst part, is we still have someone else's items from storage, from our move in August .This company's been notified in writing twice, & have never bothered to get the itemsWe are also missing a box of kitchen decor and expensive utensils[redacted] *PLEASE scroll down on the [redacted] page to the "Not Recommended Reviews", you will find other horrible experiences like oursI didn't know to do that when we hired them [redacted] We moved in May, had them store our items in alleged climate controlled units and they moved us into a house in AugustPlease know their storage units are not accessible to you the ownerFrom start to finish, this was a disaster, we hope no one has to go through this nightmareFirst, [redacted] came and gave an estimate and references to call, which we didIt must be relatives/friends, because they were very good references w/no problemsWe were moving from a 5000sq foot home and [redacted] estimated everything to be movedWe donated a ft truckload of furniture & clothes before our moveStill, our estimate was hours, one truckload and $OVER the in home estimateWe spoke w/ [redacted] about inventorying our items for storage, wiling to pay the extra costHe said it would take a lot more time and that our things would never be with anyone else's, so he didn't recommend itMore on that belowThey showed up late on move out day in a small [redacted] rental truckThey left at one point during the move, and didn't come back for hours, after we called them several times asking where they wereThey claimed one mover had sprained his ankle and they had to get other moversIn actuality they were off doing another jobThey did not wrap items, like our $white mattress and literally just shoved it onto a dirty truckWhen questioned, they assured us all items would be wrapped once at the storage facilityThen the bill came for the 1st month of storage, & was much higher than agreed upon [redacted] claims he "miscalculated" the amount of storage we'd need, so he'd charged moreAt this point they have our things, and we have no choice but to payMove in day, the real disaster beginsThey show up w/a small truck & begin running through the house, talking about how they have another job to get toThey were throwing things, dropping boxes and running into each otherWe had friends over helping and professionals doing remodelingThey were shocked at the chaos and lack of care with our itemsBoxes started coming in that were entirely discolored and wet lookingUpon opening them, they had candles in them, melted down to nubsWe can only imagine how hot it got in the "climate controlled" storage unit to melt the candles into puddles that soaked the surrounding boxesNext comes our previously white, king sized pillow top mattressNever wrapped, brown dirt soaking up the sides, bugs & grass, sets of black, greasy handprints on the sidesOne man decides to wrangle it himself, and right in front of us, drags it on the pavement, tearing itHe tells us to get an estimate2nd small truck arrives and begins unloading SOMEONE ELSE'S ITEMSBoxes and furnitureWe're horrified, as [redacted] said our things would never be with someone else'sHalf the truck was full of other people's itemsSo they have to leave again, to get our thingsThe storage unit is miles from our house and they were gone for hoursWe start calling and they said they had a lot to doWhen they came back at 8:30pm, the head mover was completely soakedClearly they'd been doing another job again, the one the crew kept referencing that morningAt 8:45pm, he walked in w/our dining room table, broken in half, assuring that [redacted] already knew and "it would be taken care of"We just needed to get estimates & they would handle itAs they left w/payment in hand, the head mover drops the bomb that they actually hadn't brought everythingThere was a bedroom set & other beds still in storage.($dollars worth of furniture) He said he'd bring them the next morningOf course we never heard from himcalls to [redacted] & days later, we finally got the rest of our furnitureWe've moved times and have never seen such vast and widespread damageWood gouged, scratched, broken legs on buffet cabinets etcAs damages were discovered, [redacted] kept saying to get estimatesPer the contract, repair/replacement estimates must be submitted w/in daysWe compliedweeks and at least phone calls later (most unanswered as they do, indeed dodge phone calls) we received $120.00, stating we hadn't opted for the extra insuranceThey paid $per pound per articleIt's critical to note, if you opt for extra insurance, there's a $deductibleThey've basically insured themselves to treat your items w/no care whatsoeverAlso, what's this game [redacted] continually plays w/having customers obtain estimates? Obviously an attempt to hold off paying their debtsWhen questioned about replacing the candles, another calls & a week later, a check arrived to cover the candlesThey're not doing anything about the $mattress nor making the $dining table repair, whole
The First Class Moving team was very supportive during our move Our closing was delayed, and they were able to reschedule the delivery of our posessions, even arriving at 5pm and working into the evening The team was speedy and conscientious is getting our materials off the truck and into the house The guys on the truck were all very friendly, and accommodating
We called First Class Moving to get an estimate for our move Chris came to our home and gave us an estimate He gave us a date and time and to my surprise the movers showed up on time and ready to work The move went great I have recommended First Class Moving to several of my friends
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The business states that it is our fault that his people did not know how to take apart our pool table? I find this to be a gross exaggeration on their part, it was specifically discussed that we had a pool table and he told us that they "move them all the time" and that they would know exactly how to do it The business also stated that it is typical that after any move that a pool table must be re-felted and that the "felt always has to come off" We had a different company move us into our home and they were appalled at the stated of our pool table and explained to me exactly how it should have been moved- without removing any felt Additionally the various pool table stores that I received quotes from and saw pictures of our pool table said the same thing, that the way that pool table was handled was completely unnecessary Because of these reasons I am requesting that First Class Moving pay to have our pool table repaired Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe company did not meet my satisfaction, I have called and called and was told unfortunately it is gone Totally unacceptable No one wants to call me back and now they want me to make an insurance claim How? I don’t have receipts of jewelry for years, let alone heirloom jewelry from the 1800’s So basically, I they stole years of my life Regards, [redacted]
This letter is in response to the complaint posted by [redacted] on 6/18/ After moving Mrs [redacted] 's items during the first load both of my employees had some sort of severe allergic reaction to something in the client's homeBoth men had severe hives and itching After the first load they had decided that they could not finish the jobThe clock was stopped at this timeSomething in the house was making the guys sickI would never force my men to work in an environment that was unsafeThe manager explained to the customer that he would not be sending another crew out Our invoices are done on Quickbooks Our Quickbooks automatically prints a total at the bottom of the page before the job is even started The book keeper is not able to remove it So before the job goes out when it is first put in the computer that random total is marked through with a huge sharpieThis total has nothing to do at all with the cost of the finished j ob There would be no way of knowing how long the job will take until it is doneThis is the total that the customer claims was crossed out Mrs [redacted] was charged for the hour minimum, a $fuel charge for going out to the job, and $shrink wrap that was usedThat's it Our company was paid for the work it did as agreed on before the job started Thank you , [redacted] First Cl a
s Moving & Storage
Dear Revdex.com;I can not express how much it troubles me that she can not find her missing boxes We do hundreds of moves and this doesn't usually happen We have checked and double checked the warehouse They simply are not thereIf she is sure that she has unpacked every box and the items are still missing there is nothing we can do but file an insurance claim It is unfortunate but what else can we do at this point? She can find a comparable item on the internet & send that in for the claimIt will not replace the original rings or the sentimental value but that is the only thing that can be done to resolve this dispute[redacted] First Class Moving & Storage
First Class Moving DISASTER **Worst part, is we still have someone else's items from storage, from our move in August .This company's been notified in writing twice, & have never bothered to get the itemsWe are also missing a box of kitchen decor and expensive utensils[redacted] *PLEASE scroll down on the [redacted] page to the "Not Recommended Reviews", you will find other horrible experiences like oursI didn't know to do that when we hired them [redacted] We moved in May, had them store our items in alleged climate controlled units and they moved us into a house in AugustPlease know their storage units are not accessible to you the ownerFrom start to finish, this was a disaster, we hope no one has to go through this nightmareFirst, [redacted] came and gave an estimate and references to call, which we didIt must be relatives/friends, because they were very good references w/no problemsWe were moving from a 5000sq foot home and [redacted] estimated everything to be movedWe donated a ft truckload of furniture & clothes before our moveStill, our estimate was hours, one truckload and $OVER the in home estimateWe spoke w/ [redacted] about inventorying our items for storage, wiling to pay the extra costHe said it would take a lot more time and that our things would never be with anyone else's, so he didn't recommend itMore on that belowThey showed up late on move out day in a small [redacted] rental truckThey left at one point during the move, and didn't come back for hours, after we called them several times asking where they wereThey claimed one mover had sprained his ankle and they had to get other moversIn actuality they were off doing another jobThey did not wrap items, like our $white mattress and literally just shoved it onto a dirty truckWhen questioned, they assured us all items would be wrapped once at the storage facilityThen the bill came for the 1st month of storage, & was much higher than agreed upon [redacted] claims he "miscalculated" the amount of storage we'd need, so he'd charged moreAt this point they have our things, and we have no choice but to payMove in day, the real disaster beginsThey show up w/a small truck & begin running through the house, talking about how they have another job to get toThey were throwing things, dropping boxes and running into each otherWe had friends over helping and professionals doing remodelingThey were shocked at the chaos and lack of care with our itemsBoxes started coming in that were entirely discolored and wet lookingUpon opening them, they had candles in them, melted down to nubsWe can only imagine how hot it got in the "climate controlled" storage unit to melt the candles into puddles that soaked the surrounding boxesNext comes our previously white, king sized pillow top mattressNever wrapped, brown dirt soaking up the sides, bugs & grass, sets of black, greasy handprints on the sidesOne man decides to wrangle it himself, and right in front of us, drags it on the pavement, tearing itHe tells us to get an estimate2nd small truck arrives and begins unloading SOMEONE ELSE'S ITEMSBoxes and furnitureWe're horrified, as [redacted] said our things would never be with someone else'sHalf the truck was full of other people's itemsSo they have to leave again, to get our thingsThe storage unit is miles from our house and they were gone for hoursWe start calling and they said they had a lot to doWhen they came back at 8:30pm, the head mover was completely soakedClearly they'd been doing another job again, the one the crew kept referencing that morningAt 8:45pm, he walked in w/our dining room table, broken in half, assuring that [redacted] already knew and "it would be taken care of"We just needed to get estimates & they would handle itAs they left w/payment in hand, the head mover drops the bomb that they actually hadn't brought everythingThere was a bedroom set & other beds still in storage.($dollars worth of furniture) He said he'd bring them the next morningOf course we never heard from himcalls to [redacted] & days later, we finally got the rest of our furnitureWe've moved times and have never seen such vast and widespread damageWood gouged, scratched, broken legs on buffet cabinets etcAs damages were discovered, [redacted] kept saying to get estimatesPer the contract, repair/replacement estimates must be submitted w/in daysWe compliedweeks and at least phone calls later (most unanswered as they do, indeed dodge phone calls) we received $120.00, stating we hadn't opted for the extra insuranceThey paid $per pound per articleIt's critical to note, if you opt for extra insurance, there's a $deductibleThey've basically insured themselves to treat your items w/no care whatsoeverAlso, what's this game [redacted] continually plays w/having customers obtain estimates? Obviously an attempt to hold off paying their debtsWhen questioned about replacing the candles, another calls & a week later, a check arrived to cover the candlesThey're not doing anything about the $mattress nor making the $dining table repair, whole
The First Class Moving team was very supportive during our move Our closing was delayed, and they were able to reschedule the delivery of our posessions, even arriving at 5pm and working into the evening The team was speedy and conscientious is getting our materials off the truck and into the house The guys on the truck were all very friendly, and accommodating
We called First Class Moving to get an estimate for our move Chris came to our home and gave us an estimate He gave us a date and time and to my surprise the movers showed up on time and ready to work The move went great I have recommended First Class Moving to several of my friends