AudiobooksNow.com Corporation / BookLender

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:Date: Mon, Jan 30, at 4:PMSubject: Re: Re complaint [redacted] To: [redacted] < [redacted] >Thank you for responding Mr [redacted] I never received this emailWill you please contactAudiobooks Now and request that they make good on their promise and send me the three months refundIt's better than nothing? Thank you for your help[redacted]

Hi [redacted] , the content on our website regarding our day free trial and the Terms of Use regarding the free trial have not changed in over a year.? Customers can deactivate their Club Pricing Plan in their account at any time.? The most we can credit you is months which I am willing to do but because you have disputed the charges with [redacted] I cannot issue any credits now.? months is all the further [redacted] will allow us to go back and do credits?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Date: Mon, Jan 30, at 4:PMSubject: Re: Re complaint [redacted] To: [redacted] < [redacted] >Thank you for responding Mr [redacted] I never received this emailWill you please contactAudiobooks Now and request that they make good on their promise and send me the three months refundIt's better than nothing Thank you for your help[redacted]

Hi [redacted] , the content on our website regarding our day free trial and the Terms of Use regarding the free trial have not changed in over a year Customers can deactivate their Club Pricing Plan in their account at any time The most we can credit you is months which I am willing to do but because you have disputed the charges with [redacted] I cannot issue any credits now months is all the further [redacted] will allow us to go back and do credits

You were credited back on January 8th

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Date: Mon, Jan 30, at 4:PMSubject: Re: Re complaint ***To: *** *** Thank you for responding Mr***I never received this emailWill you please contactAudiobooks Now and request that they make good on their promise and send me the three months refundIt's better than nothing Thank you for your help.*** ***

Hi ***, the content on our website regarding our day free trial and the Terms of Use regarding the free trial have not changed in over a year.? Customers can deactivate their Club Pricing Plan in their account at any time.? The most we can credit you is months which I am willing to
do but because you have disputed the charges with *** I cannot issue any credits now.? months is all the further *** will allow us to go back and do credits?

You were credited back on January 8th

Hi [redacted], the content on our website regarding our 30 day free trial and the Terms of Use regarding the free trial have not changed in over a year.  Customers can deactivate their Club Pricing Plan in their account at any time.  The most we can credit you is 3 months which I am willing to...

do but because you have disputed the charges with [redacted] I cannot issue any credits now.  3 months is all the further [redacted] will allow us to go back and do credits.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Date: Mon, Jan 30, 2017 at 4:47 PMSubject: Re: Re complaint [redacted]To: [redacted] <[redacted]>Thank you for responding Mr. [redacted]. I never received this email. Will you please contactAudiobooks Now and request that they make good on their promise and send me the three months refund. It's better than nothing.  Thank you for your help.[redacted]