Initial Business Response /* (1000, 5, 2015/06/25) */
The customer and I spoke and we resolved all issuesHe admitted he was wrong he was just mad so we apologize to each other and he is supposed to be removing this claim
Initial Business Response /* (1000, 5, 2016/10/07) */
Mr *** *** ordered CUSTOM Built Products from us on April 28th, We Custom Made and built him the products on May 17thEverything was fine and then Mr *** called us a couple weeks ago and wanted to return the product because his
city flooded and ruined his car and had no need for the productEven though we do not do returns we felt bad for Mr *** and agreed to take the product backWe got the product back and issued him a Refund Check and mailed it to him last weekHe has yet to get the check in the mail and is very upsetI told him we shipped with *** mail and he demanded a tracking numberI told him we cannot get him a tracking number and to be patient, the check should show up soonHe then Cussed and threatened us over the phoneHe then decided to call our Office times in a row, to the point where we had to BLOCK his phone callI told Mr *** I would ask our Book Keeper some questions and call him back and that wasn't Good Enough for Mr***
Personally I believe that his check got Mailed to his Old address because he moved during this timeBut I cannot confirm this until my Book Keeper gets back to meThe problem is my Book Keeper is not in the office todaySo I cannot figure out this problem until MondayMr*** didnt understand or realize what I was explaining to him and got very Rude on the phone and was using vulgar languageInstead of understanding the situation he decided to call our office times in a row for hourIt was hard for us to even conduct business during this time because Mr*** would call so many times in a rowI finally had to call our phone company and have his number blocked
At this point we are trying to help Mr*** and we will continue to help himWe tried to process his refund through a CC but it would not workEither because his CC is not valid anymore or the time allowed to process a refund has already expired since this transaction did take place months agoSo we told him we would mail a check, which we didThe only thing I can think is the Mail is to slow or we mailed it to his old address by mistakeAt the end of the day we have no problem refunding him the moneyOur intentions are to refund Mr ***We apologize it cannot happen right this second or Today, but we are working on this as fast as we can
Initial Consumer Rebuttal /* (3000, 8, 2016/10/10) */
Friday, after getting hung up on by ***, I made several more attempts to contact himThe phone was answered several times but no one said anything and I was put on hold but nobody ever answered my callEventually my number had been blocked from calling *** at Motorsport TechSo I was left with no choice but to contact The Revdex.com of North Nevada because I didn't know whether I would get my refund from ***
Final Business Response /* (4000, 34, 2017/01/18) */
We have issued a new checkCheck #and mailed it to his new address on 1/14/
Final Consumer Response /* (2000, 36, 2017/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received my refund check on today after months of waitingTHANK YOU
Initial Business Response /* (1000, 5, 2017/11/30) */
THIS Statement [redacted] Wrote is FALSE. [redacted] is Upset at this very moment and wrote some untruthful Comments. In the Heat of the moment people will Vent by writing false statements.
He asked us to build a Custom Set of Adapters, which we...
did. We built and shipped him some very unique Custom, 1 of a kind Adapters for a very Unique Old 1966 Rolls Royce Car. Once he received the parts he had a fitment issue with 2 of the 4. 2 of them fit properly, the other 2 didnt fit properly. He Automatically started a Dispute on the Funds before Contacting us to tell us the situation. Instead of Calling us to Talk about this he went straight to [redacted] and did a Dispute. So we had to reach out to him First and ask him what the problem was. He couldnt really explain in Detail what the issue was, so he had to send us some photos. We told him we would Fix the Situation by rebuilding him 2 new parts that were Thicker. We needed time to make new programs and fix the Problem. We told him we were very busy and needed some time to fix the issue. He was totally fine with the offer of us replacing 2 of the parts. He said in his statement they were Broken and Damaged which is not True. He stopped the Dispute and agreed to have us rebuild 2 more parts. I spoke with him on the phone earlier this week and told him that the parts would be to him by the end of the Week. Today he called in screaming, yelling, threatening which does help or make anything go faster. After we Spoke on the phone we Refunded him his Money Instantly and told him to just Keep the 4 Original Parts and he can also keep the 2 new parts we are replacing. So our Company not only Refunded him the Entire Amount in full, but we also told him to keep the Product. [redacted] is not a Person that can control his emotions and talk in a professional manner to fix a problem. Instead he wants to Threaten, Scream, Yell and use profanity. Instead of being patient a couple more days and waiting for the 2 new parts to come in, he made a big episode for no reason because he thinks we are going to Steal his Money. We have been in Business for 30 years because we do make every situation right. [redacted]'s problem is that this particular situation wasn't made right in the time frame he expected. I wish that we would of fixed it sooner for him but with the Holidays and our production schedule we can only go as fast as we can. His Time frame is not accurate either. We were not aware of any problem until 3 weeks ago. Our business was closed between the 22nd-26th for the TG holiday.
If [redacted] wants to call and talk with us in a professional manner with out screaming and yelling we will continue to help him the best we can. At this point he has all of his Money Back and he has all the Product. He has not offered to Return anything.
We have went ABOVE and BEYOND what most business's would do. We have Refunded him in Full and told him to Keep the Product.
Initial Consumer Rebuttal /* (3000, 7, 2017/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Motorsport Tech should be a banking or financial company, because we all expect and understand banks are there to steal your funds through fees, penalties etc.
I have numerous Rolls Royce vehicles
1971 Rolls Royce Silver Shadow
1976 Rolls Royce Camarague
2014 Rolls Royce Ghost
2018 Rolls Royce Wraith (bring built)
why would I order products for a 1966 Rolls Royce?. a vehicle I do not own.
[redacted] obviously did not note the year of the vehicle I ordered parts for, which explains the completely incorrect fitment.
These are heavy complex vehicles and I buy only the best parts avsilable.
I ordered from Motorsport Tech as they wrre the most expensive available, which I wrongly assumed, would be best quality.
Someone that does not even bother to correctly write down your vehicle year, should not be making any parts and should have said "No"
I cannot do it
Initial Business Response /* (1000, 5, 2015/06/25) */
The customer and I spoke and we resolved all issuesHe admitted he was wrong he was just mad so we apologize to each other and he is supposed to be removing this claim
Initial Business Response /* (1000, 5, 2016/10/07) */
Mr *** *** ordered CUSTOM Built Products from us on April 28th, We Custom Made and built him the products on May 17thEverything was fine and then Mr *** called us a couple weeks ago and wanted to return the product because his
city flooded and ruined his car and had no need for the productEven though we do not do returns we felt bad for Mr *** and agreed to take the product backWe got the product back and issued him a Refund Check and mailed it to him last weekHe has yet to get the check in the mail and is very upsetI told him we shipped with *** mail and he demanded a tracking numberI told him we cannot get him a tracking number and to be patient, the check should show up soonHe then Cussed and threatened us over the phoneHe then decided to call our Office times in a row, to the point where we had to BLOCK his phone callI told Mr *** I would ask our Book Keeper some questions and call him back and that wasn't Good Enough for Mr***
Personally I believe that his check got Mailed to his Old address because he moved during this timeBut I cannot confirm this until my Book Keeper gets back to meThe problem is my Book Keeper is not in the office todaySo I cannot figure out this problem until MondayMr*** didnt understand or realize what I was explaining to him and got very Rude on the phone and was using vulgar languageInstead of understanding the situation he decided to call our office times in a row for hourIt was hard for us to even conduct business during this time because Mr*** would call so many times in a rowI finally had to call our phone company and have his number blocked
At this point we are trying to help Mr*** and we will continue to help himWe tried to process his refund through a CC but it would not workEither because his CC is not valid anymore or the time allowed to process a refund has already expired since this transaction did take place months agoSo we told him we would mail a check, which we didThe only thing I can think is the Mail is to slow or we mailed it to his old address by mistakeAt the end of the day we have no problem refunding him the moneyOur intentions are to refund Mr ***We apologize it cannot happen right this second or Today, but we are working on this as fast as we can
Initial Consumer Rebuttal /* (3000, 8, 2016/10/10) */
Friday, after getting hung up on by ***, I made several more attempts to contact himThe phone was answered several times but no one said anything and I was put on hold but nobody ever answered my callEventually my number had been blocked from calling *** at Motorsport TechSo I was left with no choice but to contact The Revdex.com of North Nevada because I didn't know whether I would get my refund from ***
Final Business Response /* (4000, 34, 2017/01/18) */
We have issued a new checkCheck #and mailed it to his new address on 1/14/
Final Consumer Response /* (2000, 36, 2017/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received my refund check on today after months of waitingTHANK YOU
Initial Business Response /* (1000, 5, 2017/11/30) */
THIS Statement [redacted] Wrote is FALSE. [redacted] is Upset at this very moment and wrote some untruthful Comments. In the Heat of the moment people will Vent by writing false statements.
He asked us to build a Custom Set of Adapters, which we...
did. We built and shipped him some very unique Custom, 1 of a kind Adapters for a very Unique Old 1966 Rolls Royce Car. Once he received the parts he had a fitment issue with 2 of the 4. 2 of them fit properly, the other 2 didnt fit properly. He Automatically started a Dispute on the Funds before Contacting us to tell us the situation. Instead of Calling us to Talk about this he went straight to [redacted] and did a Dispute. So we had to reach out to him First and ask him what the problem was. He couldnt really explain in Detail what the issue was, so he had to send us some photos. We told him we would Fix the Situation by rebuilding him 2 new parts that were Thicker. We needed time to make new programs and fix the Problem. We told him we were very busy and needed some time to fix the issue. He was totally fine with the offer of us replacing 2 of the parts. He said in his statement they were Broken and Damaged which is not True. He stopped the Dispute and agreed to have us rebuild 2 more parts. I spoke with him on the phone earlier this week and told him that the parts would be to him by the end of the Week. Today he called in screaming, yelling, threatening which does help or make anything go faster. After we Spoke on the phone we Refunded him his Money Instantly and told him to just Keep the 4 Original Parts and he can also keep the 2 new parts we are replacing. So our Company not only Refunded him the Entire Amount in full, but we also told him to keep the Product. [redacted] is not a Person that can control his emotions and talk in a professional manner to fix a problem. Instead he wants to Threaten, Scream, Yell and use profanity. Instead of being patient a couple more days and waiting for the 2 new parts to come in, he made a big episode for no reason because he thinks we are going to Steal his Money. We have been in Business for 30 years because we do make every situation right. [redacted]'s problem is that this particular situation wasn't made right in the time frame he expected. I wish that we would of fixed it sooner for him but with the Holidays and our production schedule we can only go as fast as we can. His Time frame is not accurate either. We were not aware of any problem until 3 weeks ago. Our business was closed between the 22nd-26th for the TG holiday.
If [redacted] wants to call and talk with us in a professional manner with out screaming and yelling we will continue to help him the best we can. At this point he has all of his Money Back and he has all the Product. He has not offered to Return anything.
We have went ABOVE and BEYOND what most business's would do. We have Refunded him in Full and told him to Keep the Product.
Initial Consumer Rebuttal /* (3000, 7, 2017/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Motorsport Tech should be a banking or financial company, because we all expect and understand banks are there to steal your funds through fees, penalties etc.
I have numerous Rolls Royce vehicles
1971 Rolls Royce Silver Shadow
1976 Rolls Royce Camarague
2014 Rolls Royce Ghost
2018 Rolls Royce Wraith (bring built)
why would I order products for a 1966 Rolls Royce?. a vehicle I do not own.
[redacted] obviously did not note the year of the vehicle I ordered parts for, which explains the completely incorrect fitment.
These are heavy complex vehicles and I buy only the best parts avsilable.
I ordered from Motorsport Tech as they wrre the most expensive available, which I wrongly assumed, would be best quality.
Someone that does not even bother to correctly write down your vehicle year, should not be making any parts and should have said "No"
I cannot do it