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Audiology Of The Sandhills, Inc

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Complaint[redacted] is a 94 year old with a fixed income who was convinced to buy a hearing aid subscription. He did not understand that it was recurring.[redacted], my father, is 94 years old living on a fixed income in a retirement community. He was given the free trial on the[redacted] 3 hearing aid. I found out that he was looking at purchasing and told him to wait to buy until I could accompany him to the audiologist to see what he was committing to. After his appointment I found out that he had in fact purchased the appliance. I know for a fact that he would not have done that had he known the full details of the subscription. There is no way that he could afford an annual cost of $3300. They had him put it on a credit card. This is highly suspect and at the very least taking unfair advantage of a senior citizen.Desired SettlementWe would like a refund of all or part of the $3300 annual subscription that has been paid.Business Response [redacted] is a long standing patient of Audiology of the Sandhills. He came to the office in June, 2014 inquiring about the [redacted] extended ware hearing system. After testing, measurement and counseling, we embarked on a 30 day free trial. He was seen weekly during the trial period to check the physical fit and for fine tuning. He did very well during this period. At the completion of the trial period, he chose to subscribe to Lyric for one year at a cost of $3300. After serving the hearing impaired of the Sandhills for over 37 years. I take great offense to the insinuation that my professional services exploit the elderly. Furthermore I find it inappropriate that [redacted]' son would file a formal complaint against my practice without making a single attempt to communicate his concerns to me directly. In addition, I saw [redacted] in the office for scheduled proactive replacement of his Lyric devices at which time he reiterated his satisfaction with his hearing system.

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Description: Audiologists, Hearing Aid Providers

Address: 1902 N Sandhills Blvd Ste K, Aberdeen, North Carolina, United States, 28315-2347

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