AudioVideoNation.com Reviews (%countItem)
AudioVideoNation.com Rating
Address: 19200 NE 20th Ct, North Miami Beach, Florida, United States, 33179-4369
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Placed an order on Nov 26th for Samsung QN75Q6FN 75" 4K Ultra HD Smart QLED TV
Oder # XXXXXX.
They are not delivering it and no ETA or postponing
Placed an order for Samsung QN75Q6FN 75" 4K Ultra HD Smart QLED TV on Nov 26th for $1975.00. They prominseed to deliver in 7-9 days. When contacted after Seven days, they said it is back orderd and ETA is Dec 28th. When contacted again on 01/02/2019, they said it is again pused back to Jan 21st and they are not sure of it.
But their web site and if someone calls today the utem is in stock and delivered in 7-9 days at $2439.00 ( https://www.audiovideonation.com/product/XXXXX). I have email proof from the Compnay which I recieved on 12/07/2018.
here is the email I got from their Sales team..
Hi Reddy,
Thank you for your inquiry. The TV is in stock at $2396.99 . We offer a free shipping which takes 7-9 business days to arrive at your door. There is no tax to New Jersey, $2396.99 will be your final price.
If you have any further questions, please feel free to contact us anytime.
Thank you,
AudioVideoNation.com
T: X-XXX-XXX-XXXX
By looking at the email I doubt that the company doesn't want to sell the TV for lower price $1975.00 when I placed and everytime I call they are aksing me to cancel the order or wait.Trusting this Company I didnt place the order with Best Buy fo $1975.00 on Nov 26th.
I just need the New TV at the purchase price I paid ASAP.
Document Attached***
To whom this may concern,
This letter serves as a rebuttal to a complaint made by a Mr. *** against AudioVideoNation.com,case #XXXXXXXX.
Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Sir,
The above item is in stock if you pay more. I telephoned and sent an email about the same model on 12/07/2018 and they informed me that the model is in stock and replied me the same. But, I have to pay more.
I feel they doesn't want to honor the price and delivery the item. I am attaching the email proof from them about the availability..
I know they didn't charge my card, but shouldn't be the reason to deny the order. I spoke to their representative about the order after three or four days, he never told me that it is out of stock. He only asked me if I need any protection plan for the delivery.
Please see the attached response from the company about the availability.
I am not agreeing with the response they have sent for the second time. It is same as their first response.
Here are my questions and concerns:
1. They never mentioned me that the TV is back ordered when their representative called me to verify the Credit Card details which three days after I placed the order.
2. If there is a miscommunication with warehouse and sales dept, it would not happen for months. Still Web site says, the model I purchased is in stock and available in stock. I already attached the email response from them. I did called several times about the same model and every time I got the same response that the model is in stock and will ship in 7-9 business days.
3. Audio Video Nation never offered me any other model, other than asking to cancel the order.
4. I am ready to accept any QLED 75" flat TV model for the price I paid.
5. Their Web site still says the model is in stock and accepts the orders.
6. If I don't get the solution in a week, I don't have choice other than escalating the issue to Attorney General or Consumer Affairs.
Document Attached***
To whom this may concern,
As per our previous statement, we use a shared inventory within our purchasing group, and at the time of his sale our system showed that the item was in stock. After a psychical stock pick the shipping department had to regretfully mark the order as awaiting shipment, pending our new inbound TV shipment of that specific model. The stock that was left over had already been tagged for other customers who purchased the product prior to his order.
Please note that no order gets charged until the item is packaged and ready to leave dock. Mr. credit card has NEVER been charged and is still pending shipment.
As with any other online retailer, there are instances where physical inventory may differ than that of which is listed on our system.
At this time, our shipment is still backordered from the manufacturer. If the customer is interested in any other model we will do our very best to work with him in terms or pricing and delivery, as already stated to the customer.
We have tried reconciling with the customer but he is persistent in purchasing and receiving an item that is not yet in our hands.
As the item is not in stock and without a definite ETA we hope you take into consideration and understanding that this item can't be fulfilled for the time being.
For any further questions, please feel free to call us at X-XXX-XXX-XXXX x *** .
Thank you.
I just bought a Pioneer *** Receiver. Ordered on July 9th, 2018 and got it on July 25th, 2018. After I set up everything, when I tried the Blu-tooth connection wasn't working, drops out after I going away about one foot. The back left wifi antenna is loose. I called Pioneer and they told to call the company I bought it from and have it exchange. This was when my real problem started. First, they said they didn't have another one. Then, when I said I want a refund and send it back, they said it was Pioneer's fault and they want to charged me 15% restocking fee. I told them that it wasn't my fault, the unit was defective and they should exchange it or take it back and refund me the money. They didn't want to do neither way.
I called Pioneer and they told me they should exchange it. Now Pioneer is trying to find out if they are a Authorized Dealer. If not, then I going to have to pay for the repairs. I don't think this is fair for a brand new unit, only a week.
Product_Or_Service: Pioneer Audio/Video Receiver
Order_Number: XXXXXX
Exchange I want them to exchange the unit for a new one. If they don't have it, like they said, then send the upgraded one, the *** They are almost the same unit, only a few watts more. If they can't do that, then I want them to take back the defective unit, and give me a FULL REFUND. Also, you should revoke their license to sell any where in the world. Almost every company will accept, either an exchange or refund the money, like Best Buy, Amazon, Ebay, etc.
To whom this may concern,
This letter serves as a rebuttal to a complaint made by a Mr. *** against AudioVideoNation.com, case #XXXXXXXX.
As per the order notes on Mr. account,. he purchased a brand new factory sealed Pioneer *** A/V Receiver with the full manufacturer's warranty of 2 years, parts & labor.
Mr. claims to have experienced a weak signal connection on his receiver and demanded we eat up the shipping charges and ship him a new one at no cost.
According to our company policy as stated on our website at the time of purchase (and currently still holds):
Return Exceptions: back to top
Although we have a very flexible return policy on most of the items we sell, some items are non-refundable and non-returnable.
The following items may not be returned or exchanged for any reason:
- A/V Furniture
- A/V Receivers
- Apple Ipods
- Consumables, including but not limited to Recordable Media, Film, Digital
Memory, Tapes, Batteries, Paper, and Ink.
- Extended Warranties
- Mobile Phones
- DVD Recorders
- Computers
- Software
- Large Appliances
- Televisions
- Special order items
- Any product that has a built-in hard drive
All items are covered by the Manufacturer Warranty. If defective, they will be serviced (repaired or replaced) by a manufacturer authorized service technician. AudioVideoNation.com can help you locate your nearest Authorized Service Center.
This disclaimer can be found at:
http://audiovideonation.com/page/1684 (midway - under Returning Merchandise).
With that stated, if the product was faulty for any reason, Mr. under company policy, should have directed his concerns to Pioneer Warranty. As we have been in the business of electronics for over 20 years, and have worked with Pioneer more than adequately, if Mr. had in fact addressed his concerns to Pioneer they would have repaired his receiver under warranty obligations, unless the product was physically tampered with.
If Mr. were unhappy or regrettable with his purchase, and the item was unopened and unused in its original packaging, we gladly offer a 15 day return policy at no additional cost.
Returns: back to top
To help maintain our customer satisfaction guarantee, most merchandise purchased from AudioVideoNation.com may be returned for 15 days from the date it was
recieved for a refund or a replacement. All product returns require a RA# (return authorization) and must be shipped back to us within the 15 day grace period with proof of tracking information in order for it to be valid.
*Exceptions do apply. Please read the full policy for all returns details and conditions.
To compromise, we offered Mr. the option to exercise his return at a 15% restocking fee , since item is now considered an open-box, unsellable unit.
Mr. refused to accept any offers given and apparently began a Revdex.com claim against AudioVideoNation.com .
Please see the complete Company policy attached. Keep in mind during any purchaser MUST adhere and accept company policy terms & agreement before checkout on AudioVideoNation.com - an order CAN NOT be placed without the purchaser's consent.
For any further
Thank you.