Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Hello, I undersign Vick P., Manager of Shree Ram Hospitality IncDBA Days Inn Plainfield would like to present the facts and situation that happened during MS***'s stay Guest stayed there for nights, and when they checked out we had a strong order of smoke smell from her room, so we charged her a $smoking feeIn the case that Ms [redacted] filed through Revdex.com, Ms [redacted] states that she never smoked in her life, but while talking to me on the phone Ms [redacted] said that she only smokes outside, and in her carShe also filled a complain through Fire department that if she smoked in the room why didn't the smoke alaram go offI tried explaining her that there's a difference between smoke smell and fire smokeMsnever the less filled a complain, and the fire marshall inspected the room, and did not find any voilation on the fire alaram codeI have attached the letter from fire department We deal with 100's of customers every week, and we do not charge $ every weekIf there was a problem that required such action, then and only then we charge the guest Never the less, we will obey the resolution that Revdex.com provides us Thank You, Vick P
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Hello, I undersign Vick P., Manager of Shree Ram Hospitality Inc. DBA Days Inn Plainfield would like to present the facts and situation that happened during MS. [redacted]'s stay. Guest stayed there for 3 nights, and when they checked out we had a strong order of smoke smell from her room,...
so we charged her a $150 smoking fee. 1. In the case that Ms. [redacted] filed through Revdex.com, Ms. [redacted] states that she never smoked in her life, but while talking to me on the phone Ms. [redacted] said that she only smokes outside, and in her car. 2. She also filled a complain through Fire department that if she smoked in the room why didn't the smoke alaram go off. I tried explaining her that there's a difference between smoke smell and fire smoke. Ms. never the less filled a complain, and the fire marshall inspected the room, and did not find any voilation on the fire alaram code. I have attached the letter from fire department. 3. We deal with 100's of customers every week, and we do not charge $150 every week. If there was a problem that required such action, then and only then we charge the guest. Never the less, we will obey the resolution that Revdex.com provides us. Thank You, Vick P
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Hello, I undersign Vick P., Manager of Shree Ram Hospitality IncDBA Days Inn Plainfield would like to present the facts and situation that happened during MS***'s stay Guest stayed there for nights, and when they checked out we had a strong order of smoke smell from her room, so we charged her a $smoking feeIn the case that Ms [redacted] filed through Revdex.com, Ms [redacted] states that she never smoked in her life, but while talking to me on the phone Ms [redacted] said that she only smokes outside, and in her carShe also filled a complain through Fire department that if she smoked in the room why didn't the smoke alaram go offI tried explaining her that there's a difference between smoke smell and fire smokeMsnever the less filled a complain, and the fire marshall inspected the room, and did not find any voilation on the fire alaram codeI have attached the letter from fire department We deal with 100's of customers every week, and we do not charge $ every weekIf there was a problem that required such action, then and only then we charge the guest Never the less, we will obey the resolution that Revdex.com provides us Thank You, Vick P
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Hello, I undersign Vick P., Manager of Shree Ram Hospitality Inc. DBA Days Inn Plainfield would like to present the facts and situation that happened during MS. [redacted]'s stay. Guest stayed there for 3 nights, and when they checked out we had a strong order of smoke smell from her room,...
so we charged her a $150 smoking fee. 1. In the case that Ms. [redacted] filed through Revdex.com, Ms. [redacted] states that she never smoked in her life, but while talking to me on the phone Ms. [redacted] said that she only smokes outside, and in her car. 2. She also filled a complain through Fire department that if she smoked in the room why didn't the smoke alaram go off. I tried explaining her that there's a difference between smoke smell and fire smoke. Ms. never the less filled a complain, and the fire marshall inspected the room, and did not find any voilation on the fire alaram code. I have attached the letter from fire department. 3. We deal with 100's of customers every week, and we do not charge $150 every week. If there was a problem that required such action, then and only then we charge the guest. Never the less, we will obey the resolution that Revdex.com provides us. Thank You, Vick P