Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below At no point was the policy ever discussed with me when I made my complaint to management the date of the incidentI was completely brushed aside, simply told that damage was 'impossible' and offered a tour of the car washAt no point was my complaint taken seriously and I was treated with complete disregardI am extremely reluctant to participate in CarPool's separate complaint process because of this lack of transparency and informationI would prefer to have the Revdex.com continue to facilitate this complaint process because it is an objective third partyI have absolutely zero trust or confidence that if I filed a complaint independent of the Revdex.com and with CarPool directly that my complaint would be dealt with fairly and objectively Regards, [redacted]
The business stated that they have a policy in place for handling damages done with at their businessA customer would need to file that claim with the business to have this incidence reviewed
Revdex.com:
I have reviewed the offer made by the business in reference to...
complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
At no point was the policy ever discussed with me when I made my complaint to management the date of the incident. I was completely brushed aside, simply told that damage was 'impossible' and offered a tour of the car wash. At no point was my complaint taken seriously and I was treated with complete disregard. I am extremely reluctant to participate in CarPool's separate complaint process because of this lack of transparency and information. I would prefer to have the Revdex.com continue to facilitate this complaint process because it is an objective third party. I have absolutely zero trust or confidence that if I filed a complaint independent of the Revdex.com and with CarPool directly that my complaint would be dealt with fairly and objectively.
Regards,
[redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below At no point was the policy ever discussed with me when I made my complaint to management the date of the incidentI was completely brushed aside, simply told that damage was 'impossible' and offered a tour of the car washAt no point was my complaint taken seriously and I was treated with complete disregardI am extremely reluctant to participate in CarPool's separate complaint process because of this lack of transparency and informationI would prefer to have the Revdex.com continue to facilitate this complaint process because it is an objective third partyI have absolutely zero trust or confidence that if I filed a complaint independent of the Revdex.com and with CarPool directly that my complaint would be dealt with fairly and objectively Regards, [redacted]
The business stated that they have a policy in place for handling damages done with at their businessA customer would need to file that claim with the business to have this incidence reviewed
Revdex.com:
I have reviewed the offer made by the business in reference to...
complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
At no point was the policy ever discussed with me when I made my complaint to management the date of the incident. I was completely brushed aside, simply told that damage was 'impossible' and offered a tour of the car wash. At no point was my complaint taken seriously and I was treated with complete disregard. I am extremely reluctant to participate in CarPool's separate complaint process because of this lack of transparency and information. I would prefer to have the Revdex.com continue to facilitate this complaint process because it is an objective third party. I have absolutely zero trust or confidence that if I filed a complaint independent of the Revdex.com and with CarPool directly that my complaint would be dealt with fairly and objectively.
Regards,
[redacted]