Auffenberg Chrysler Inc

I would like to thank Ms*** for her business and apologize for any inconvenience she’s experiencedWe have reversed her deal, returned her trade, and refunded her down payment Please let me know if I can be of further assistance Sincerely, *** *** Sales Manager Auffenberg
Chrysler Dodge Jeep Ram

Our records show the Malibu was in for service on 09/27/2017 and Auffenberg replaced a coil pack. On 10/23/2017 the vehicle returned for a complementary first oil change. No problems were noted at that time. We have no record of the Malibu being in our shop after the oil change. If Ms. [redacted] would...

like to make an appointment to have her vehicle looked at would be happy to do so.[redacted]Preowned General Manager

I apologize for any confusion Ms. [redacted] is experiencing. In addition to the vehicle she purchased on January 2, 2016, she purchased a vehicle service contract (Protective) in the amount of $2,600, and GAP Coverage (Protective GAP) in the amount of $500. Upon request, I would be happy to provide...

signed copies of these contracts. Ms. [redacted] visited our body shop last week in regards to the rust spots on her vehicle. It was determined these were caused by rocks or other items striking the vehicle after it was purchased. Our body shop touched up the spots at no charge, and the offer of a free container of touch up paint was presented to Ms. [redacted], if she would stop by and speak to me, but I have yet to hear from her. If Ms. [redacted] has any further questions, or would like aspects of her contract explained more thoroughly, she can call me at [redacted] Pre-Owned Assistant Sales Manager