Auffenberg Ford North Inc

Complaint: ***
I am rejecting this response because: I'm partially rejecting itI'd like to get what I was promised, the $late fee and the $emmisions test fee reimbursed that Moe offered me; then I will accept the repair issue addressed at their shop.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response, again, because this matter hasn't been addressedI need to understand how someone from your company can tell me that the repairs on my vehicle are covered and that they have looked up my warranty to verify this informationAfter I put the vehicle in your hands, the repairs are no longer covered and I have to pay out of pocketI was lied too and taken advantage of and I would like something done about thisI took great pride in telling people that I purchased my vehicle from Auffenberg Ford North in O'Fallon, IL, as I listened to them complain about such horrible service that they receivedI never had any complaints and was treated correctly, as a customerI don't feel like this is just something can be pushed under the rugIf there was the "Unknown" of if my vehicle wouldn't be covered or even a possibility that the warranty wouldn't cover my vehicle, I would of never brought it to the dealership when I could of had it fixed for less then half of the price of what I was charged taking it to AuffenbergThis is unacceptable customer service and I was highly taken advantage ofI have talked with a few acquaintances in the law field and they feel the same I doA honorable company is supposed to honor their word and stand by what they tell their customersI don't appreciate how this is being handled and I would expect something else be doneOnce again, if this was just a one off situation where there was potential that the repairs might not be covered then okay, but that was not the case hereI was told on a recorded telephone call that my repairs would be covered, that it was verified with my warranty information and also told by the Service manager that this should be taken care of. *** *** agreed with me that this should be taken care ofHe in fact stated that if my car was a FORD he would be able to instantly take care of this and get me my money back but since I have a Dodge that I purchased at FORD NORTH, he doesn't have pull with Dodge. Once again, I want further action taken and I can move forward elsewhere, if need be
Sincerely,
*** ***

I would like to thank Mr*** for his business and apologize for any inconvenience he's experiencedI spoke with him today and attempted to come to an agreement but he refused to continue our conversationIf he would like to reinitiate our conversation, I would invite him to give me a
call.Sincerely,*** ***General Manager

Complaint: ***
I am rejecting this response because:There has been no change in the loan amount or interest rate on my loan as of yet
While I have been assured by Auffenberg that they have worked to resolve this matter, I am unable to accept this response as I have seen no changes to the incorrect loan This matter is still unresolved until those changes take placeIn order to avoid another adverse impact to my credit rating, I was forced to pay the 1st payment on the wrong loan amount yesterday
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/11/30) */
The repair has been completed at no charge to the customer
Thank you,
*** ***
Preowned General Manager

In your response in regards to complaint #*** *** *** FordThere seems to be information in regards to how the transaction happened and went threwWe are willing to work with you and resolve this situation in a timely and smooth matterAs you stated in response that you “are willing to trade and work with us“ We can work something out in returning the Ford and start a new transaction fresh and clean and resolve/close the matter Revdex.com and stateRequest not to have *** nor *** involved as this purchase did not go well with both parties involvedYou do have a used Scion on lot that I’m sure I would be willing to exchange and work with youMake sure we have complete paper work and correctly doneOr return it completely as the text messages state of 3% restock fee and $backI hope we can work this outThank you, *** ***

Initial Business Response /* (1000, 5, 2015/07/20) */
We have reviewed Mr***'s concerns about the vehicle pricingThere was a mistake made, Ford financing is not included in our online priceWe would like to sell the Focus at the advertised price but unfortunately the Focus has already
soldWe have informed Mr*** that we do have dealer installed options such as auto butler and pin striping that are an additional chargeIf Mr*** is still interested in purchasing a vehicle we would be happy to help him find a vehicle and give him a great deal
Thank you,
*** ***
General Sales Manager

I would like to thank Mr*** for his business and apologize for any inconvenience he's experiencingIf he's interested in trading his current vehicle for something else, I would invite him to contact me directly and I will be sure to find him something that matches his lifestyle and budgetI
can be reached at *** extension ***.Please let me know if I can be of any further assistance.Sincerely,*** ***Pre-Owned Sales ManagerAuffenberg Ford North

Complaint: ***
I am rejecting this response because:we are not disputing the damage on the truck,or the photos or the price, what the problem is we were lied to twice by *** our salesmanWe were wronged & want this to be made right.Auffenberg 's web site shows the honesty policy were is the honesty in this case.This damage on the truck was never disclosed to us,my husband asked *** if the truck was ever in an accident & he said no,& didn't show up on the car fax either.When the car hauler came to pickup the truck & saw damage HE was lied to,*** said we were aware of damage & he sent us pictures never happened.This damage should have been disclosed to us & put on the true car site.
Sincerely,
*** ***

We apologize again for any inconvenience Mr*** has experiencedAuffenberg refunded the cancellations to *** *** *** and payment was mailed on 11/27/We have not received further information from *** about the status of Mr***’s account. Please let me know if I can be of further assistance. Sincerely,*** ***Ford North General Manager

We apologize for any confusion Mrs*** is experiencingWe have already refunded the money on the price differenceThe oil change and detail is a courtesy and doesn’t hold a cash value but we’ve told Mr*** that we will do both as soon as his car is due for the oil changeOnce Auto Butler is
purchased there is not an option to cancel for a refundPlease let me know if I can be of any more assistance.*** ***Pre-Owned General Manager

Initial Business Response /* (1000, 11, 2016/01/20) */
Mr*** read the towing specifications provided by Ford in there brochure and picked out a truckHe made the decision that the F-would meet his requirementsOnce Mr*** realized the truck did not meet his needs he came in on
Monday to return the vehicleWe offered Mr*** the opportunity to trade his F-in for a super duty that would meet his criteria with the same payment, he declinedMr*** has contacted an attorney to handle his caseOur attorney has been in contact with his and he explained that perhaps his client was not telling the whole storyWe are awaiting further communication from his attorneyIf there are any further questions, we feel they should be directed through his attorney
Thank you,
*** ***
General Sales Manager

Please close the complaint as resolved. Thank you,*** ***

I would like to thank Mr*** for his business and apologize for any inconvenience he’s experiencingTo date, we have extended him over $4,in goodwill gestures to address the electrical issues his vehicle is experiencingEvery time, we have performed repairs completely, to the best of
our knowledge, according to the diagnostics presented to usIf Mr*** continues to have issues, I would invite him to contact our service department and schedule an appointment. Please let me know if I can be of further assistance. *** ***Service Director

We have reached out to Mr*** and resolved any outstanding questions or concerns he has Sincerely, *** *** Ford North General Manager

We have come to an agreement with the customerThe issue is resolved *** ***Pre-Owned General Manager

I would like to thank Mrs*** for her business and apologize for any inconvenience she’s experiencedUnfortunately, her repair was not covered under her warranty contract, but we heavily discounted the charge for repair as an act of goodwillAt this time, we can provide no further
assistance I would invite her to reach out if she has further questions Sincerely, *** *** Service Director

I would like to thank Mr*** for his business and apologize for any confusion he has experiencedIt was never our intent to misrepresent our extended warranty productsI would like to assure Mr*** that his contracts have been canceled effective July 5, 2016, and that a refund check was
mailed to Ford Motor Credit on July 12, Should he have any further questions about his loan, I would encourage him to contact his lienholder Please let me know if I can be of any more assistance Sincerely, *** *** General Manager