I would, again, like to apologize for any inconvenience Mrs [redacted] has experiencedWe have mailed her a check to reimburse for the oil change and she should receive it shortlyWe are considering this matter closed Sincerely, [redacted] Service Director
I would like to thank Mrs***- [redacted] for her business and apologize for any inconvenience she’s experiencedUnfortunately, the catalytic converter is not covered under the terms of the warranty she purchasedWe have attempted to trade her out of the vehicle, but could not come to agreeable termsPlease let me know if we can be of further assistance Sincerely, [redacted] Preowned General Manager
My name is [redacted] , and I am the sales manager at Auffenberg Econo in Belleville, IL I would be happy to look over your contract with you, and would be happy to remove anything that you feel is of no value We certainly appreciate and value your concerns Please feel free to contact me at the number and extension below I will pull up the contract and we can proceed from there I am here from 9-Monday 9-Wednesday thru Friday and 9-on Saturday You can also feel free to stop by at your convenience we will need a couple of signatures and we can process your refunds.Thank you[redacted] Sales Manager [redacted] ***
We would like to thank Mr [redacted] for his business and apologize for any inconvenience he's experiencedAccording to his statement, each time the vehicle was brought in for repair, the heat was workingIf the problem persists our service department would be happy to help diagnose the causeWe are unable to pay an outside shop to perform work on his vehicle [redacted] Pre-Owned General Manager
I would like to thank Ms [redacted] for her business and apologize for any inconvenience she’s experiencedWe did notice an error in the sale price of her vehicle, and have sent a credit of $1,to her lender which will be applied towards her principle balanceMs [redacted] signed a document at the time of delivery that indicated she understood she would be responsible for any and all inspections and their fees required by her statePlease let me know if I can be of further assistanceSincerely, [redacted] Pre-Owned General Manager
Complaint: [redacted] I am rejecting this response because: [redacted] fail to address conduct of Mr [redacted] Well as who would be responsible for cost incurred as result of bring serviced at Affenberg service department considering vehicle was purchased with understanding heating was in working condition Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: They have not accepted the fact and response of returning the Ford and giving me the $back as stated on text messages, cppied in the original complaintHave not returned the ford and giving money back and possibly purchase another car with the understanding of clean fresh deal made correctly with the correct paperwork, documents and loanThat means starting with zero balance from the car minus the 3% restock fee and $cash backAm willing to work with dealership under this understanding Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:as the dealership stated I could return the vechile back for a 3% restock fee and this text was after the day ruleThe business tricked and lead me on and the deal did not finalize until 01/which was the date I was told to bring he truck backThe business sent paperwork the day I was there to return the truck and threated as a repossessed vechile if I did not take backPrior to processing in this matter I would still want to resolve under the text messages the dealership stated as to return the vechile and pay 3% restock fee Sincerely, [redacted] ***
I would like to thank Ms [redacted] for her business and apologize for any inconvenience she’s experiencedWe would like to reimburse her for the $late fee she incurred, and will mail a check to the address listed on the complaintI would invite Ms [redacted] to make an appointment with our service department to diagnose and address any maintenance concerns she hasWe are unable pay an outside shop to perform work on her vehiclePlease let me know if I can be of further assistanceSincerely, [redacted] Pre-Owned General Manager
Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Auffenberg Ford North did honor the listed internet priceWe spoke to the customer on the phone and also sent the price to the customer in an email asking if they would like to buy the vehicle at the internet priceThe last email we sent to the customer was at 3:25pm on September 11th , but he has yet to respond Thank you, [redacted] General Sales Manager
I would like to thank Mr [redacted] for his business and apologize for any inconvenience he’s experiencedWe offer our customers a day/mile return windowUnfortunately, he made his request past that pointHis lender has processed his loanIf he’s interested in trading his truck for a different vehicle, we would be happy to help Please let me know if I can be of further assistance Sincerely, [redacted] Preowned General Manager
I would, again, like to apologize for any inconvenience Mrs [redacted] has experiencedWe have mailed her a check to reimburse for the oil change and she should receive it shortlyWe are considering this matter closed Sincerely, [redacted] Service Director
I would like to thank Mrs***- [redacted] for her business and apologize for any inconvenience she’s experiencedUnfortunately, the catalytic converter is not covered under the terms of the warranty she purchasedWe have attempted to trade her out of the vehicle, but could not come to agreeable termsPlease let me know if we can be of further assistance Sincerely, [redacted] Preowned General Manager
My name is [redacted] , and I am the sales manager at Auffenberg Econo in Belleville, IL I would be happy to look over your contract with you, and would be happy to remove anything that you feel is of no value We certainly appreciate and value your concerns Please feel free to contact me at the number and extension below I will pull up the contract and we can proceed from there I am here from 9-Monday 9-Wednesday thru Friday and 9-on Saturday You can also feel free to stop by at your convenience we will need a couple of signatures and we can process your refunds.Thank you[redacted] Sales Manager [redacted] ***
We would like to thank Mr [redacted] for his business and apologize for any inconvenience he's experiencedAccording to his statement, each time the vehicle was brought in for repair, the heat was workingIf the problem persists our service department would be happy to help diagnose the causeWe are unable to pay an outside shop to perform work on his vehicle [redacted] Pre-Owned General Manager
I would like to thank Ms [redacted] for her business and apologize for any inconvenience she’s experiencedWe did notice an error in the sale price of her vehicle, and have sent a credit of $1,to her lender which will be applied towards her principle balanceMs [redacted] signed a document at the time of delivery that indicated she understood she would be responsible for any and all inspections and their fees required by her statePlease let me know if I can be of further assistanceSincerely, [redacted] Pre-Owned General Manager
Complaint: [redacted] I am rejecting this response because: [redacted] fail to address conduct of Mr [redacted] Well as who would be responsible for cost incurred as result of bring serviced at Affenberg service department considering vehicle was purchased with understanding heating was in working condition Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: They have not accepted the fact and response of returning the Ford and giving me the $back as stated on text messages, cppied in the original complaintHave not returned the ford and giving money back and possibly purchase another car with the understanding of clean fresh deal made correctly with the correct paperwork, documents and loanThat means starting with zero balance from the car minus the 3% restock fee and $cash backAm willing to work with dealership under this understanding Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:as the dealership stated I could return the vechile back for a 3% restock fee and this text was after the day ruleThe business tricked and lead me on and the deal did not finalize until 01/which was the date I was told to bring he truck backThe business sent paperwork the day I was there to return the truck and threated as a repossessed vechile if I did not take backPrior to processing in this matter I would still want to resolve under the text messages the dealership stated as to return the vechile and pay 3% restock fee Sincerely, [redacted] ***
I would like to thank Ms [redacted] for her business and apologize for any inconvenience she’s experiencedWe would like to reimburse her for the $late fee she incurred, and will mail a check to the address listed on the complaintI would invite Ms [redacted] to make an appointment with our service department to diagnose and address any maintenance concerns she hasWe are unable pay an outside shop to perform work on her vehiclePlease let me know if I can be of further assistanceSincerely, [redacted] Pre-Owned General Manager
Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Auffenberg Ford North did honor the listed internet priceWe spoke to the customer on the phone and also sent the price to the customer in an email asking if they would like to buy the vehicle at the internet priceThe last email we sent to the customer was at 3:25pm on September 11th , but he has yet to respond Thank you, [redacted] General Sales Manager
I would like to thank Mr [redacted] for his business and apologize for any inconvenience he’s experiencedWe offer our customers a day/mile return windowUnfortunately, he made his request past that pointHis lender has processed his loanIf he’s interested in trading his truck for a different vehicle, we would be happy to help Please let me know if I can be of further assistance Sincerely, [redacted] Preowned General Manager