THE VEHICLE WAS NEVER DIAGNOSED WHEN IT WAS TOWED INTHE INSTRUCTION'S FROM [redacted] WAS TO PUT ALL CUSTOMER'S IN RENTAL CARS BECAUSE THERE WOULD BE NO PART'S AVAILABLEALL PART'S WERE TO BE ORDERD BY VIN NUMBER BECAUSE THEY WERE VIN SPECIFIC.AS I STATED IN THE LAST REPLY THE VEHICLE WAS TOWED TO THE BACK AND WHEN PART'S ARRIVED WE WOULD PULL THEM INTO THE SHOPTHE CUSTOMER SAID IT WAS DIAGNOSED BY A FRIENDTHE RECALL THAT THE CUSTOMER CAME IN FOR WAS IGNITION SWITCH REPLACEMENT,IF YOU READ THE RECALL IT WAS BECAUSE THE KEYS WOULD SWIVEL AND TURN THE IGNITION FROM THE ON POSITION TO THE OFF POSITION.IT WAS NOT FOR A NO START CONDITION! THERE WERE MANY CUSTOMERS THAT WANTED TO BLAME THE RECALL FOR THERE CAR PROBLEMS BUT THE TRUTH IS THAT THE RECALL DIDNT CAUSE THIS ISSUE WITH THIS CUSTOMER.THE CUSTOMER STATED THAT HE HAD THE PROBLEM CHECKED BY SOMEONE BEFORE COMING TO OUR DEALERSHIPWHY DIDNT HE SAY NO TO THE REPAIR IF HE WAS SURE THAT IT WAS SOME OTHER ELECTRICAL PROBLEM??HE COULD HAVE AT NO COST TO HIMAS FOR THE VEHICLE BUMPERS THEY ARE MADE OUT OF PLASTIC AND RUBBER WHEN LEFT IN THE SUN FOR YEARS EVEN A LITTLE BIT AT A TIME THEY DRY OUT AND CHANGE COLORS IT IS PART OF HAVING AN YEAR OLD VEHICLE.THE ONLY WAY TO MAKE THIS CUSTOMER HAPPY IS TO GIVE HIM HIS MONEY BACK OR RESTORE THE YEAR OLD CARIM SORRY THE CUSTOMER HAD A CHOICE TO GET THE REPAIR DONETHERE IS NOTHING I CAN DO AT THIS POINT
Once again the consumer claims our website showed the vehicle had the full navigation system which is not true The consumer went into the accessories section which clearly shows prices for the accessories that are available My offer stands Send back the headphones and I will replace with the proper headsets and remotes if the equipment returned is not the correct equipment No other accessories are owed to the consumer
THE VEHICLE WAS NEVER DIAGNOSED WHEN IT WAS TOWED INTHE INSTRUCTION'S FROM [redacted] WAS TO PUT ALL CUSTOMER'S IN RENTAL CARS BECAUSE THERE WOULD BE NO PART'S AVAILABLEALL PART'S WERE TO BE ORDERD BY VIN NUMBER BECAUSE THEY WERE VIN SPECIFIC.AS I STATED IN THE LAST REPLY THE VEHICLE WAS TOWED TO THE BACK AND WHEN PART'S ARRIVED WE WOULD PULL THEM INTO THE SHOPTHE CUSTOMER SAID IT WAS DIAGNOSED BY A FRIENDTHE RECALL THAT THE CUSTOMER CAME IN FOR WAS IGNITION SWITCH REPLACEMENT,IF YOU READ THE RECALL IT WAS BECAUSE THE KEYS WOULD SWIVEL AND TURN THE IGNITION FROM THE ON POSITION TO THE OFF POSITION.IT WAS NOT FOR A NO START CONDITION! THERE WERE MANY CUSTOMERS THAT WANTED TO BLAME THE RECALL FOR THERE CAR PROBLEMS BUT THE TRUTH IS THAT THE RECALL DIDNT CAUSE THIS ISSUE WITH THIS CUSTOMER.THE CUSTOMER STATED THAT HE HAD THE PROBLEM CHECKED BY SOMEONE BEFORE COMING TO OUR DEALERSHIPWHY DIDNT HE SAY NO TO THE REPAIR IF HE WAS SURE THAT IT WAS SOME OTHER ELECTRICAL PROBLEM??HE COULD HAVE AT NO COST TO HIMAS FOR THE VEHICLE BUMPERS THEY ARE MADE OUT OF PLASTIC AND RUBBER WHEN LEFT IN THE SUN FOR YEARS EVEN A LITTLE BIT AT A TIME THEY DRY OUT AND CHANGE COLORS IT IS PART OF HAVING AN YEAR OLD VEHICLE.THE ONLY WAY TO MAKE THIS CUSTOMER HAPPY IS TO GIVE HIM HIS MONEY BACK OR RESTORE THE YEAR OLD CARIM SORRY THE CUSTOMER HAD A CHOICE TO GET THE REPAIR DONETHERE IS NOTHING I CAN DO AT THIS POINT
Once again the consumer claims our website showed the vehicle had the full navigation system which is not true The consumer went into the accessories section which clearly shows prices for the accessories that are available My offer stands Send back the headphones and I will replace with the proper headsets and remotes if the equipment returned is not the correct equipment No other accessories are owed to the consumer