Auffenberg Kia

Complaint: [redacted] I am rejecting this response because: [redacted] was not there for the event I went to the service department and [redacted] did take the car in and took care of the issues that [redacted] stated were not concerns it has been a game of he said she said the finance man placed an extended warranty on the loan withot permission this is the event that sent me over the edge [redacted] did not tell me he was ptting the warranty on the loan he did not expalin the warranty he did not give any information on the warranty he assusred me it was a simple loan and could be paid off when my insurance check came in days it ws deceptive I know they cane do nothing for me I have spoken to scores of people since my experience and have spoken to people who were pervious employees of Auffenberg who said they no longer worked there because of their deceptive practicesand their business model I was told by the sales manager he didn't"t care who I told or who I reported it to When I brought this p to [redacted] he actually said I hope you feel shamed because you are lying and you know itAre you kidding me?My word of mouth will be my reward I do thank [redacted] in service He was very helpful and professional and unfortunately came in at the end of a week of torture I will do a report on [redacted] and any other site possible.sincerely, [redacted] * [redacted] Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 11, 2016/03/01) */ We spoke with Mr [redacted] regarding his tiresWe told him we would not be paying for him to have his tires replaced but would work with him and get him tires at costWe ordered the tires but he never showed up to have them replaced Thank you, [redacted] General Manager Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1-9:37Am, Had Free Oil-Change @ Kia Store/Service Dept 2-Spoke w/Tech***- [redacted] H [redacted] Jr.,Invoice # XXXXXX,Unit# [redacted] Engine Tech [redacted] Address: [redacted] ILXXXXX X-XX:XX-Am, On 2-5-16, Same Day, Drove to VW Store, Service Dept., [redacted] O'Fallon, IL.XXXXX 4- Spoke w/ Serice Tech., [redacted] Wanted Me to Pay $For 4x Tires-50,000-Mile Tires, Low Grade, And I Wanted To Up-Grade To: " Avid-Ascend Or Avid- Touring-S Tires All Season Tires, The Price Went Up by $125" Therefore," Told Tech"Mr [redacted] I Expected 4xAll Season Tires w/60,Miles To The Original Deal W/the GM- [redacted] To Cost Me Only $Out The DoorAlso, My Printed Invoice Had No Invoice # As A Reference # Only The Wording Pre- Work-Order, And The Tech's Name/Advisor ***,***" Therefore" I Told Mr [redacted] I Would Think About The Price Difference And Contact Him RSVP" Of My Decision 5-I Later Contacted [redacted] Tire & Auto Center, Spoke W/Manager [redacted] And "Purchase 4-All Seasons Tires, 60,Miles For: $Out The Door" 6-Finally, "I Got A Call From Auffenberg, VW, After My Purchase From [redacted] TiresI Told The Un-Identified Caller, Reference To 4-Tires On-Hold For Me To Purchase From: The VW-Auffenberg Stores To Go-Ahead And Cancel My Tire OrdHold Due To I Wanted To Shop Around And I Would Contact Him @ A Later Date, And Thank-you For Your Good Service And Call-Back To Me" 7- End OF Story/Reply With My Consumer Complaint of Auffenberg Auto Sales, Kia Store,O'Fallon, IL XXXXX From: Brother [redacted] -Consumer 3-1-

I would like to thank Ms [redacted] for her business and apologize for any inconvenience she's experiencedWe have no record of her purchasing an extended warrantyThe year warranty she's referring to is a powertrain warranty onlyPlease let me know if I can be of further assistance.*** ***Service Director

Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ The mailer that Ms [redacted] is referring to was a misprintWhen the information was brought to the Manager he had originally thought that the price difference was after a trauntil looking at the ad more thoroughlyWhen comparing the ad on the particular vehicle that she came in on and other vehicles within the ad it was clear that there was a misprint on the vehicle she was interested inThe MSRP minus the discounts did not total to the amount that was printed and we showed this to the customerAs soon as we were made aware of the misprint we immediately called our Marketing Director and third party company to receive a retraction letterWe apologize for any inconvenience that this may have caused Ms*** Thank you, [redacted] General Sales Manager

I would like to apologize, again, for any inconvenience Ms. [redacted] has experienced. She indicated with her signature that she intended to purchase the extended warranty. The applicable documents are attached. She has since cancelled the warranty and any refund has been sent to her lender. Sincerely, [redacted] General Manager

I would like to thank Mrand Mrs [redacted] for their business and apologize for any inconvenience they’ve experiencedTheir GAP policy was cancelled on 11/20/and a refund check was issued to [redacted] on 12/11/ Please let me know if I can be of further assistance Sincerely, [redacted] Finance Manager

I thank Mr*** for considering Auffenberg Kia for his next vehicle purchaseWhen he visited our dealership on October 7, 2015, he signed a credit application which authorized us to obtain his credit report in order to secure financingI would be happy to provide a copy of that signed
application upon requestAccording to our records, October 7, 2015, is the only day we have submitted his information to any credit bureau or financial institutionIf I can be of any more assistance, please let me know.*** ***General Manager

I would like to thank Ms*** for her business and apologize for any inconvenience she’s experiencedWe have been in contact with Ms*** and have made arrangements for her to come in to discuss her options for cancelling the warranty she purchased Please let me know if I can be of
any further assistance Sincerely, *** *** General Manager

I would like to thank Ms*** for her business and apologize for any inconvenience she’s experiencedAt her most recent service visit, we were unable to duplicate her concerns and all systems appeared to be operating within specificationsIf she has any further questions about her contract or
the features of her vehicle, I would invite her to contact me directly and I would be happy to set up a time to address any concerns she has Sincerely, *** *** Sales Manager

Ms. [redacted] signed a credit application authorizing us to obtain her credit report. By signing that application, she also agreed to her information being submitted to one or more financial institutions with the same purpose. As we have stated in previous communications with her via the Illinois...

Attorney General's Office, we will not be providing her with any restitution, financial or otherwise, or requesting that any inquiries be removed from her credit report.We have made multiple attempts to contact Ms. [redacted], but she does not return our messages during business hours, so we are unable to speak with her.Please let me know if you need any additional information from me.[redacted]General Manager

I would like to thank Ms. [redacted] for her business and apologize for any inconvenience she's experienced. We have no record of her purchasing an extended warranty. The 10 year warranty she's referring to is a powertrain warranty only. Please let me know if I can be of further assistance.[redacted]...

[redacted]Service Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: [redacted] was not there for the event.  i went to the service department and [redacted] did take the car in and took care of the issues that [redacted] stated were not concerns.  it has been a game of he said she said.  the finance man placed an extended warranty on the loan withot permission.  this is the event that sent me over the edge.  [redacted] did not tell me he was ptting the warranty on the loan.  he did not expalin the warranty.  he did not give any information on the warranty.  he assusred me it was a simple loan and could be paid off when my insurance check came in 3 days.  it ws deceptive.  i know they cane do nothing for me.  I have spoken to scores of people since my experience and have spoken to 3 people who were pervious employees of Auffenberg who said they no  longer worked there because of their deceptive practices. and their business model.  I was told by the sales manager he didn't"t care who I told or who I reported it to.  When I brought this p to [redacted] he actually said I hope you feel shamed because you are lying and you know it..... Are you kidding me?My word of mouth will be my reward.  I do thank [redacted] in service.  He was very helpful and professional and unfortunately came in at the end of a week of torture.  I will do a report on [redacted] and any other site possible.sincerely,[redacted] [redacted]
Sincerely,
[redacted]

I would like to thank Mr. and Mrs. [redacted] for their business and apologize for any inconvenience they’ve experienced. Their GAP policy was cancelled on 11/20/17 and a refund check was issued to [redacted] on 12/11/17.   Please let me know if I can be of further assistance.   Sincerely,...

[redacted] Finance Manager

I would like to apologize, again, for any inconvenience Ms. [redacted] has experienced. She indicated with her signature that she intended to purchase the extended warranty. The applicable documents are attached. She has since cancelled the warranty and any refund has been sent to her lender.   Sincerely, [redacted] General Manager

Initial Business Response /* (1000, 11, 2016/03/01) */

We spoke with Mr. [redacted] regarding his tires. We told him we would not be paying for him to have his tires replaced but would work with him and get him tires at cost. We ordered the tires but he never showed up to have them replaced.
...


Thank you,
[redacted]
General Manager

Initial Consumer Rebuttal /* (3000, 13, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1-9:37Am, Had Free Oil-Change @ Kia Store/Service Dept
2-Spoke w/Tech. [redacted]-[redacted] H. [redacted] Jr.,Invoice #
XXXXXX,Unit# [redacted] Engine Tech. [redacted]
[redacted] Address: [redacted] IL. XXXXX
X-XX:XX-Am, On 2-5-16, Same Day, Drove to VW Store,
Service Dept., [redacted] O'Fallon, IL.XXXXX.
4- Spoke w/ Serice Tech.,[redacted] Wanted Me
to Pay $300 For 4x Tires-50,000-Mile Tires, Low Grade,
And I Wanted To Up-Grade To: " Avid-Ascend Or Avid-
Touring-S Tires All Season Tires, The Price Went Up
by $125" Therefore," Told Tech. "Mr. [redacted] I Expected 4xAll Season Tires w/60,000 Miles To The
Original Deal W/the GM-[redacted] To Cost Me Only
$300 Out The Door. Also, My Printed Invoice Had No
Invoice # As A Reference # Only The Wording Pre-
Work-Order, And The Tech's Name/Advisor [redacted],[redacted]".
Therefore. " I Told Mr. [redacted] I Would Think About
The Price Difference And Contact Him RSVP" Of My
Decision.
5-I Later Contacted [redacted] Tire & Auto Center, Spoke
W/Manager [redacted] And "Purchase 4-All Seasons Tires,
60,000 Miles For: $328.82 Out The Door".
6-Finally, "I Got A Call From Auffenberg, VW, After
My Purchase From [redacted] Tires. I Told The
Un-Identified Caller, Reference To 4-Tires On-Hold
For Me To Purchase From: The VW-Auffenberg Stores
To Go-Ahead And Cancel My Tire Order-On Hold Due To
I Wanted To Shop Around And I Would Contact Him @
A Later Date, And Thank-you For Your Good Service
And Call-Back To Me".
7- End OF Story/Reply With My Consumer
Complaint of Auffenberg Auto Sales,
Kia Store,O'Fallon, IL XXXXX

From: Brother [redacted]-Consumer 3-1-16

Initial Business Response /* (1000, 5, 2015/09/17) */

The mailer that Ms. [redacted] is referring to was a misprint. When the information was brought to the Manager he had originally thought that the price difference was after a trade-in until looking at the ad more thoroughly. When comparing the ad...

on the particular vehicle that she came in on and other vehicles within the ad it was clear that there was a misprint on the vehicle she was interested in. The MSRP minus the discounts did not total to the amount that was printed and we showed this to the customer. As soon as we were made aware of the misprint we immediately called our Marketing Director and third party company to receive a retraction letter. We apologize for any inconvenience that this may have caused Ms. [redacted].

Thank you,
[redacted]
General Sales Manager