Auffenberg Motor Co

I offered to have *** come to the store to let me see the problems with the car, she never cameAny questions please contact me*** *** General Sales Manager ***

Complaint: ***
I am rejecting this response because: They should have fixed my vehicle for freeI received a call November 8th to return the loaner and pick up my vehicleI would not recommend anyone getting a vehicle from you
Sincerely,
*** ***

Mrs. [redacted] brought this to me as a complaint about the state inspection.  The State Inspector from the state of MO came in on 01/06/2017 to address her concerns and re-inspect the vehicle.  The re-inspection found nothing wrong with the 2006 Dodge pickup.  I do not believe we have...

any issue.

Auffenberg Motor Co This is in response to complaint number [redacted].  They bought the car on September 26, 2016.  Miss [redacted] brought the car back to us on October 13, 2016, saying that the transmission had a problem.  On October 13, 2016 I put her in a rental car at no...

cost to her. We have no obligation to do the rental at our cost, but we did.  The other mechanic that is mentioned is [redacted] Chevrolet here in town, they are the correct place to get the diagnosis (a GM product) I have Ford, Chrysler, Jeep here.  The insurance Miss [redacted] mentioned is a warranty she bought from her bank not us, the warranty company is saying it is a pre existing condition which they will not cover.  Other than the warranty she bought the car was sold by us at Auffenberg as is. Miss [redacted] is still in a rental at my expense.   [redacted] General Sales Manager [redacted]