Auffenberg Motors of Illinois Inc

Initial Business Response /* (1000, 5, 2016/01/14) */
Auffenberg had the transmission reprogrammed by Mini of StLouis prior to the customer purchasing the vehicleThe customer also had thier mechanic inspect the vehicle and transmission as a condition of the saleThier mechanic agreed that
the vehicle was operating normallyAuffenberg agreed to warranty the transmission for day/1,milesDuring that time there were not complaints or problems reportedThe customer is complaining of hard shift approximately months and thousands of miles laterWe have offered goodwill assistance for a portion of the expense to correct the problem and they have declinedAuffenberg is still willing to participate in helping with the repair
Thank you,
*** ***
General Preowned Manager

Initial Business Response /* (1000, 5, 2015/05/27) */
Contact Name and Title: *** *** Servic Dir
Contact Phone: XXX-XXX-XXXX ex ***
Contact Email: ***@auffenberg.com
With assistance from Mazda Corpand Auffenberg Mazda we installed a USED engine in ***'s car, she picked the car up on Feb
10, The vehicle has returned with a Check engine light illuminated, we did inspect the problem and found the Oil control valve to be an issue, repair was not made because it was not covered by the extended warranty*** chose not to pay for any repairsThis vehicle has miles on it and is well beyod factory warranty*** has an extended warranty through Mazda ( not purchased from Auffenberg) which may still be in effect, however, she has not be back to show us an oil leakWe will be happy to honor her extended warrantyIf the repair is not covered she would be liable for the cost
Initial Consumer Rebuttal /* (3000, 13, 2015/06/08) */
I just talked to the warranty company and they said there is a month or 12,mile warranty on this engine

Check has been issued and the customer has been contacted to pick up.  [redacted]Pre-Owned General Manager

The exhaust system on the vehicle at time of purchase would not pass state of Missouri required safety & emissions testing. The dealership replaced the exhaust system with a factory system with Catalytic converters. This was done at no charge to the customer. Once the repairs were completed,...

Auffenberg took the car and had all safety and emissions tests done for the customer and delivered the vehicle back to them. The customer was given copies of all the finance paperwork, but additional copies are available if they would like to come by the dealership and provide photo identification. Sincerely, [redacted]Pre-Owned General Manager

I would like to thank Mr. [redacted] for his business and apologize for any inconvenience he’s experienced. In the process of securing financing at the best possible interest rate, we submitted his application to multiple financial institutions. Our records indicate that Mr. [redacted] provided his...

authorization for this in the form of his signature. Please let me know if I can be of further assistance. Sincerely,[redacted]General Manager

I would like to thank Mr. [redacted] for his purchase and apologize for any inconvenience he’s experienced. An appointment has been made with our service department to address his concerns.   Please let me know if I can be of further assistance.   Thank you, [redacted] Preowned General...

Manager

To whom it may concern, this complaint has been resolved by the dealership to my satisfaction.

Clearly stated on the Vehicle Service Contract that Mr. [redacted] signed is, “Purchase of this Contract is not required in order to purchase or lease a vehicle or obtain vehicle financing.” We deny ever having told him otherwise. However, the Service Contract that Mr. [redacted] purchased does...

indeed include coverage above and beyond the scope of the manufacturer’s warranty; it extends beyond it by 24 months and 24,000 miles. It also includes roadside assistance, rental car coverage, and trip interruption coverage for the entire term. Mr. [redacted] also signed an agreement stating that he would “return the vehicle within 24 hours of any verbal or written notice that the deal cannot be completed.” Per these terms, we will be seeking return of our vehicle and Mr. [redacted] should be expecting our written notification shortly. [redacted]General Manager

Complaint: [redacted]
I am rejecting this response because: I have text messages from my salesman that my credit would only be ran once and I never signed any ageeement to run my credit more than the one time. 
Sincerely,
[redacted]