Complaint: [redacted] I am rejecting this response because: I have text messages from my salesman that my credit would only be ran once and I never signed any ageeement to run my credit more than the one time Sincerely, [redacted] ***
Clearly stated on the Vehicle Service Contract that Mr [redacted] signed is, “Purchase of this Contract is not required in order to purchase or lease a vehicle or obtain vehicle financing.” We deny ever having told him otherwiseHowever, the Service Contract that Mr [redacted] purchased does indeed include coverage above and beyond the scope of the manufacturer’s warranty; it extends beyond it by months and 24,milesIt also includes roadside assistance, rental car coverage, and trip interruption coverage for the entire termMr [redacted] also signed an agreement stating that he would “return the vehicle within hours of any verbal or written notice that the deal cannot be completed.” Per these terms, we will be seeking return of our vehicle and Mr [redacted] should be expecting our written notification shortly [redacted] General Manager
I would like to thank Mr [redacted] for his business and apologize for any inconvenience he’s experiencedIn the process of securing financing at the best possible interest rate, we submitted his application to multiple financial institutionsOur records indicate that Mr [redacted] provided his authorization for this in the form of his signaturePlease let me know if I can be of further assistanceSincerely, [redacted] General Manager
Complaint: [redacted] I am rejecting this response because: I have text messages from my salesman that my credit would only be ran once and I never signed any ageeement to run my credit more than the one time Sincerely, [redacted] ***
Clearly stated on the Vehicle Service Contract that Mr [redacted] signed is, “Purchase of this Contract is not required in order to purchase or lease a vehicle or obtain vehicle financing.” We deny ever having told him otherwiseHowever, the Service Contract that Mr [redacted] purchased does indeed include coverage above and beyond the scope of the manufacturer’s warranty; it extends beyond it by months and 24,milesIt also includes roadside assistance, rental car coverage, and trip interruption coverage for the entire termMr [redacted] also signed an agreement stating that he would “return the vehicle within hours of any verbal or written notice that the deal cannot be completed.” Per these terms, we will be seeking return of our vehicle and Mr [redacted] should be expecting our written notification shortly [redacted] General Manager
To whom it may concern, this complaint has been resolved by the dealership to my satisfaction
Check has been issued and the customer has been contacted to pick up [redacted] Pre-Owned General Manager
I would like to thank Mr [redacted] for his business and apologize for any inconvenience he’s experiencedIn the process of securing financing at the best possible interest rate, we submitted his application to multiple financial institutionsOur records indicate that Mr [redacted] provided his authorization for this in the form of his signaturePlease let me know if I can be of further assistanceSincerely, [redacted] General Manager