Auffenberg Nissan

With each battery replacement we have done a charging and starting system test after the new battery was installedOn the occasions that the battery was replaced at our facility all systems were operating normally during these testsWe are defiantly committed to helping you resolve this issue unfortunately there is no supporting data to lead us to believe that at this time the vehicle is offering us any clues as to what the issue or issues may beSincerely [redacted] ***Service Director

Complaint: [redacted] I am rejecting this response because: With every exact same incident that has occurred with my car, this dealership has consistently rejected my request to look into the problem further Only now, when it is not under warranty, do they say they will do further tests! And I was told they will infact do so, "For $an hour." I have put up with enough frustration and spent more money on batteries and labor on this vehicle than necessary I requested this problem to be looked into while the car was under warranty and was told "it just needs a new battery-" each and every time batteries in years? Is Nissan's stance that this is typical of their vehicles that the ONLY thing it could be is that it needs a new battery??? Maybe, just maybe, there's an underlying cause as to why the battery is being drained as it is???? I refuse to pay a diagnostics charge Period Sincerely, [redacted]

I would like to thank Ms*** for her purchase and apologize for any inconvenience she’s experiencedShe did indeed buy a vehicle from us on 01-28-17; a brand new Nissan Versa S+ with a year 36,mile warranty. As far as any mechanical issues are concerned, we have one note of a
problem brought in by herShe brought her car in with around 3,miles and she had run over a nail and needed her tire plugged. That is not an item covered by Nissan’s warranty (or any other manufacture’s either). If there is anything else you should need, please do not hesitate to contact me. Sincerely,*** ***Auffenberg Nissan General Manager

Initial Business Response /* (1000, 5, 2015/07/07) */
We have spoken with Mr*** and the issue has been resolvedMr*** came to the dealership on Monday July 6th and completed all cancellation paperwork

We had a third party pest control company do a full inspection of the vehicle at our costThe inspector couldn’t find any trace of German Roach infestation, only roaches found were the ones on the glue boards the customer had in the vehicle when they dropped it off We had the inspector come
inspect the vehicle for days in a row, still no trace of infestation. We offered to trade the customer out of the vehicle and into a newer Frontier and keep her payments the same, but the customer declined any offer we made other than just returning the vehicle. This isn't an option due to the time that has passed since they purchased itWe’ve informed the customer of the test results and that their vehicle is ready to be picked up, but they have not come to retrieve it. Please let me know if I can be of further assistance. Sincerely, *** ***Pre-Owned Sales Manager

Initial Business Response /* (1000, 5, 2015/10/01) */
First off, I apologize for having to involve you in our businessWe strive to handle all of our customers in a professional and courteous manner
These vehicles did appear on our website, but they should not have made it thereThey are not
available for us to sell to consumers, only to the Nissan Nation Fleet Account with *** Auto PartsThere was a software glitch that posted the vehicles, when we discovered the error we immediately removed the vehicles from all websites (our website feeds automatically to other sites)
This was simply an error with no malice intendedWhen it was discovered, it was correctedWe apologize to any and all that this error affected, especially Mr***
Again, thank you for your time and if there is anything you need from us in the future, please do not hesitate to contact me
Thank You,
*** M ***
Sales Manager

Due to technical difficulties with the Revdex.com site, we have responded via postal mail. Ms. [redacted]'s down payment has been refunded to her, in full.

I would like to thank Ms. [redacted] for her continued business and apologize for any inconvenience she has experienced. Please rest assured that when we inspect vehicles, we make every attempt to identify all problems that exist. In the case of Ms. [redacted]’s vehicle, we covered half the cost of the repair...

as a gesture of goodwill, even though the repair was not covered under warranty. We believe this to be a more the an equitable resolution to this matter. If she has any further questions about warranty coverage or costs to repair, I would invite her to call me directly. *
[redacted] Service Director [redacted]

Complaint: [redacted]
I am rejecting this response because: With every exact same incident that has occurred with my car, this dealership has consistently rejected my request to look into the problem further.  Only now, when it is not under warranty, do they say they will do further tests!  And I was told they will infact do so, "For $135.00 an hour."  I have put up with enough frustration and spent more money on batteries and labor on this vehicle than necessary.  I requested this problem to be looked into while the car was under warranty and was told "it just needs a new battery-" each and every time.  5 batteries in 6 years?  Is Nissan's stance that this is typical of their vehicles that the ONLY thing it could be is that it needs a new battery???  Maybe, just maybe, there's an underlying cause as to why the battery is being drained as it is????  I refuse to pay a diagnostics charge.  Period.  
Sincerely,
[redacted]

With each battery replacement we have done a charging and starting system test after the new battery was installed. On the occasions that the battery was replaced at our facility all systems were operating normally during these tests. We are defiantly committed to helping you resolve this issue...

unfortunately there is no supporting data to lead us to believe that at this time the vehicle is offering us any clues as to what the issue or issues may be. Sincerely[redacted]Service Director