Auffenberg Volkswagen

I apologize for any confusion Mr [redacted] is experiencingUpon further research, we discovered that he signed up for the Sports Car Club of AmericaMembers of this club are able to buy at a reduced rate through Volkswagen’s partner programHowever, Mr [redacted] purchased his car well below even that reduced rateThere is no rebate available Please let me know if I can be of any more assistance Sincerely, [redacted] General Manager

Initial Business Response /* (1000, 5, 2015/06/29) */
Contact Name and Title: *** *** Ser Director
Contact Phone: XXXXXXXXXX
Contact Email: ***@auffenberg.com
This case has been resolved, customer traded vehicle for a different car at AuffenbergCustomer was given allowance for money
spent in service departmentwe beleive this has been resolved

I apologize, but I am unsure of the 3rd party you are referring toThe rebate was offered by a salesperson for auffenbergCan you clarify?Thank you,***

Initial Business Response /* (1000, 5, 2015/08/05) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX [redacted]
Contact Email: [redacted]@auffenberg.com
Customer failed to mention that the tire manufacturer provided 50% coverage for the tire. this was a goodwill decision. The first tire...

that was replaced we ( Auffenberg VW ) paid for 100%. Sorry the customer is unhappy, we have provided goodwill assistance on both tire issues.

I would like to thank Ms. [redacted] for her business and apologize for any inconvenience she’s experienced. Her cancellation has been processed as requested. Please let me know if I can be of further assistance.   Sincerely, [redacted] Sales Manager

I apologize for any confusion Mr. [redacted] is experiencing. Upon further research, we discovered that he signed up for the Sports Car Club of America. Members of this club are able to buy at a reduced rate through Volkswagen’s partner program. However, Mr. [redacted] purchased his car well below even that reduced rate. There is no rebate available.   Please let me know if I can be of any more assistance.   Sincerely, [redacted] General Manager

I would like to thank Mr. [redacted] for his business and apologize for any inconvenience he’s experienced. Unfortunately, the program he signed up for was third party, and not associated with our dealership. We have no records pertaining to the agreement. Mr. [redacted] would need to contact the third...

party vendor to resolve any remaining issues he has.   Please let me know if I can be of anymore assistance.   Sincerely, [redacted] General Manager