THESE GUYS ARE AWFUL! I heard many stories about customers with bad experiences here but figured with new ownership being advertised on the street they were turning a new leaf. Nothing of the sort. I bought a piece of marble to have cut to fit a shower threshold I was repairing. The "owner" told me personally, "no problem." I brought the piece to him at 9 in the morning, and returned at the end of the day.
It was sitting where I left it. He told me to give him until the next day. I came back the next day and he said the same thing. "I'm going to need another day." We agreed that it was a 12 minute project for his marble cutter and I really was trying to finish this project. He promised the following day it would be waiting on me at the end of the day. I returned the third day to find that he preferred to give me back the piece and send me on my way saying that he just couldn't get to it!
I brought it to D'Angelo Distributors on 16 and they cut it ON THE SPOT!!!
The whole thing took 10 minutes!!!
I received no apology. The owner was defensive saying he had 18 small projects ahead of mine. When I asked why he couldn't be honest with me from the beginning and give me an accurate time frame, he had no answer.
Mine was a tiny project with horrible results and a lousy customer experience. I fear what a larger project might bring. I am a business owner in st augustine that refers a lot of business and I will NEVER, under any circumstances, refer these guys.
THESE GUYS ARE AWFUL! I heard many stories about customers with bad experiences here but figured with new ownership being advertised on the street they were turning a new leaf. Nothing of the sort. I bought a piece of marble to have cut to fit a shower threshold I was repairing. The "owner" told me personally, "no problem." I brought the piece to him at 9 in the morning, and returned at the end of the day.
It was sitting where I left it. He told me to give him until the next day. I came back the next day and he said the same thing. "I'm going to need another day." We agreed that it was a 12 minute project for his marble cutter and I really was trying to finish this project. He promised the following day it would be waiting on me at the end of the day. I returned the third day to find that he preferred to give me back the piece and send me on my way saying that he just couldn't get to it!
I brought it to D'Angelo Distributors on 16 and they cut it ON THE SPOT!!!
The whole thing took 10 minutes!!!
I received no apology. The owner was defensive saying he had 18 small projects ahead of mine. When I asked why he couldn't be honest with me from the beginning and give me an accurate time frame, he had no answer.
Mine was a tiny project with horrible results and a lousy customer experience. I fear what a larger project might bring. I am a business owner in st augustine that refers a lot of business and I will NEVER, under any circumstances, refer these guys.