Augeo Affinity Marketing

Initial Business Response / [redacted] (1000, 8, 2015/11/03) */ PerksCard is a marketing toolIt is a membership based discount programInclusion is exclusive based on categoriesOnce a certain category is filled it is taken off the table [redacted] was offered to fill the category of ChildcareThey were given the exclusive for the [redacted] Heart & Lung programNo other childcare was pursuedThe first communication we received from Albert once the sales transaction and proof were completed was on July 20, We responded by email on July 21, It showed his September "SIZZLER" Enrollment specialWe sent the screen shots of the offer/listingsHis next email was August Stating he was not happy and wanted to know about how to go about getting a refundWe responded on Aug20th and explained the agreement states that the fees are firm and non-refundableWe did cancel the recurring monthly charge of $but allowed him to continue to use through the remainder of the programWe also offered to send out a one page flyer to the members of [redacted] Heart and Lung on his behalf, (this is not something that we do for all)We did receive a one page color flyer from [redacted] and sent it to the members of the [redacted] programFlyer and signed agreement are attachedIt is unfortunate that they have received no new business from there ventureWe have met our contractual obligation and results is never a guarantee but it never sits well with us when a vendor isn't happyWe are more than willing to send another Flyer for the merchant and try to help him in getting an ROI on his investment ***copied and pasted from email Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/11/13) */

This merchant agreed to participate on the clients Perks Program on 4/13/This participation included An exclusive Logo placement position on the clients Perks program website- attached is proof of promotionA detail page including links to the merchants website- attached is proof of promotionInclusion in the introductory newsletter - attached is proof of promotionActivation of the merchant dashboard- attached is proof of credentials sent We do show correspondence with this merchant and our customer service departmentOn 5/24/2016, 10/26/and 11/10/Of which it is was explained that the promotion for which they paid was carried under the terms of the non refundable agreement they signed ( attached).At that point we discontinued the dashboard charge and allowed them access to take advantage of the dashboard free of charge which is tool provided to communicate and send additional offersWe also have record of this merchant speaking with the client and their questions were answered as per the clientOur platform is an advertisement and under no circumstance do we promise a return because we can not control the buying habits of the employees of our clientWhat we do contractually guarantee is that their ad and listing will be live and the program will be delivered to the clientThese terms were carried out therefor services have been rendered and a refund is not warrantedTheir ad was created, pushed live and delivered; I am not sure how the merchant can claim that we are a scamThe program itself is on the clients public website

This merchant signed up to promote themselves to one of our clients, of which they signed an agreement which states any deposits received are considered firm and may not be refunded( agreement attached)The agreement also states that exclusivity is base upon the landing page not the database search of which this merchant mentions in her complaintThis merchant is still live ( screenshot attached) and services have been renderedA refund is not warranted

I am rejecting this response because:The plastic surgeon has and is promoting her med-spa (non-surgical face rejuvenation)On the documents submitted there is no mention of us being the exclusive med-spa, or the word Med-Spa or any variation of itWe were promised and our contract states we would be listed in the Med-Spa category (which, again, does not exist), there is no mention in the flyer that was uploadedHow can there be an exclusive category listing when that category doesn't exist? And it wasn't listed in the flyer uploaded by Augeo either

The client that they paid to be promoted to has a 41% registration rate and we see new registrations each monthThis would not be the case if if was not distributedOur client sends emails, posts the program on their intranet and even has done payroll stuffers about the program ( attached) which is above what the merchant has paid us to doThe welcome newsletter is attached to prove inclusionThe call in question was reviewed and the merchant was not told that the card would be plastic, they were told that the employees would be instructed to print off their new ID cardThere is not another medical spa on the program and or pageThey are a plastic surgeon that provides invasive surgical proceduresThe merchant is live on the site and has never been removedIf they cant log in I don't know how they can say they are no longer on the site? I will have their password reset so they can log in again, when this happens it is usually because the user is entering it he wrong password