I did not receive any paperwork from the leasing departmentI just have pictures and video on my phoneThey never replaced the tile in the bathroom eitherThanks,
*** ***
We did bomb this apartment after we were informed that the tenant was having an issue. We also have a pest control service that comes out every two weeks to treat any units that request service. In regards to the refrigerator, once the resident called and notified us that it was not
working, we had it repaired within hours
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. They put out poison traps and don't deal with the main issue of the mouse nests. Covering the symptoms and not solving the issue. A wall or ceiling may have to be cut, and I don't think this particular business is willing to do so. There are children and babies here. This isn't just for my health but for everyone who lives here.
Regards,
[redacted]
We have sent our pest control company out to this apartment a second time. They did not see any indications that there was a nest in the ceiling. We hire an outside company because they are experts, we are not. They did treat and bait this unit again.
All work orders that have been placed with the office for this apartment have been repaired. The power issue in the apartment is the result of a bad meter placed by [redacted] and has nothing to do with the apartment complex. This resident has not broken her lease and is still...
In February, the resident informed us that they had a mouse in their apartment. We contacted our pest control company and sent them out to take care of the issue. Our pest control company said it was taken care of and we have not heard from the tenant stating otherwise until now....
If they are still having a problem we will let pest control know so this issue can be taken care of immediately.
Ms. [redacted] informed us that she was having an issue on July 8th. We contacted the company we use for pest control services the same day and they came out and treated her unit on July 10th. We treated her unit at no cost to her even though bedbugs are normally brought into an apartment on...
the residents or their belongings. All of the surrounding apartments were inspected by pest control as well, and no other traces of any bugs were found. This matter has been resolved in a timely fashion and would not warrant Ms. [redacted] breaking her lease without any penalty.
This resident moved in on April 9, 2015. We do require everyone to pay rent before they are given keys and allowed to move into the apartment, as is standard leasing practice. Our policy is that a full months rent is required to move in and then the second month, the...
resident pays the prorate amount. All residents are able to view their apartment before they sign the lease. This complaint was filed with the Revdex.com on 4/19/15 and we were not aware of any problems in the apartment until she mailed us a letter dated 4/20/15. In the letter it states that she was having an issue with her stove and problems with bugs in her apartment. Once we were made aware of these issues, her stove has been repaired and her apartment has been treated by pest control.
The apartment has been treated twice already for fleas and is scheduled for an additional treatment on Thursday. This has all been done at no cost to the tenant. They have a dog that continues to re-infest the apartment.
This resident currently has an outstanding balance. Our leasing agent is required to try and make daily contact with any resident owing a balance until either balance is paid or a promise to pay is given. Any balance that is not paid by the 15th of the month is eligible for...
eviction. We do not have a monetary cut off for eviction policy.
The fan caught on fire due to the fact that is was left on for a prolonged period of time and overheated. The apartment was cleaned by a member of our maintenance staff. They did everything they could to return it to the way it was before, this included wiping down the walls. There...
have been several maintenance and office staff in the apartment to assess any damages. There was a smoke smell the first day this happened but the apartment was cleaned and aired out. There is no smell that remains. The lease can be terminated early, if she choses to do so. There must be a 30 day written notice and there is a $600 break lease fee.
I did not receive any paperwork from the leasing departmentI just have pictures and video on my phoneThey never replaced the tile in the bathroom eitherThanks,
*** ***
We did bomb this apartment after we were informed that the tenant was having an issue. We also have a pest control service that comes out every two weeks to treat any units that request service. In regards to the refrigerator, once the resident called and notified us that it was not
working, we had it repaired within hours
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. They put out poison traps and don't deal with the main issue of the mouse nests. Covering the symptoms and not solving the issue. A wall or ceiling may have to be cut, and I don't think this particular business is willing to do so. There are children and babies here. This isn't just for my health but for everyone who lives here.
Regards,
[redacted]
We have sent our pest control company out to this apartment a second time. They did not see any indications that there was a nest in the ceiling. We hire an outside company because they are experts, we are not. They did treat and bait this unit again.
All work orders that have been placed with the office for this apartment have been repaired. The power issue in the apartment is the result of a bad meter placed by [redacted] and has nothing to do with the apartment complex. This resident has not broken her lease and is still...
currently living in the apartment.
In February, the resident informed us that they had a mouse in their apartment. We contacted our pest control company and sent them out to take care of the issue. Our pest control company said it was taken care of and we have not heard from the tenant stating otherwise until now....
If they are still having a problem we will let pest control know so this issue can be taken care of immediately.
Ms. [redacted] informed us that she was having an issue on July 8th. We contacted the company we use for pest control services the same day and they came out and treated her unit on July 10th. We treated her unit at no cost to her even though bedbugs are normally brought into an apartment on...
the residents or their belongings. All of the surrounding apartments were inspected by pest control as well, and no other traces of any bugs were found. This matter has been resolved in a timely fashion and would not warrant Ms. [redacted] breaking her lease without any penalty.
This resident moved in on April 9, 2015. We do require everyone to pay rent before they are given keys and allowed to move into the apartment, as is standard leasing practice. Our policy is that a full months rent is required to move in and then the second month, the...
resident pays the prorate amount. All residents are able to view their apartment before they sign the lease. This complaint was filed with the Revdex.com on 4/19/15 and we were not aware of any problems in the apartment until she mailed us a letter dated 4/20/15. In the letter it states that she was having an issue with her stove and problems with bugs in her apartment. Once we were made aware of these issues, her stove has been repaired and her apartment has been treated by pest control.
We were made aware of the maintenance issues in this apartment and they all been fixed or repaired. We hope that this resolves any issues.
The apartment has been treated twice already for fleas and is scheduled for an additional treatment on Thursday. This has all been done at no cost to the tenant. They have a dog that continues to re-infest the apartment.
This resident currently has an outstanding balance. Our leasing agent is required to try and make daily contact with any resident owing a balance until either balance is paid or a promise to pay is given. Any balance that is not paid by the 15th of the month is eligible for...
eviction. We do not have a monetary cut off for eviction policy.
It is our company policy that anyone wanting to terminate their lease early has to give a 30 day notice and pay a $600 break lease fee.
The fan caught on fire due to the fact that is was left on for a prolonged period of time and overheated. The apartment was cleaned by a member of our maintenance staff. They did everything they could to return it to the way it was before, this included wiping down the walls. There...
have been several maintenance and office staff in the apartment to assess any damages. There was a smoke smell the first day this happened but the apartment was cleaned and aired out. There is no smell that remains. The lease can be terminated early, if she choses to do so. There must be a 30 day written notice and there is a $600 break lease fee.