Attach you will find my response and the proper supportive documentation [redacted] #212121"> Customer Relations Manager [redacted] www.frankhyundai.com On October 3, 2015, [redacted] came to Frank Hyundai in National City California with the intention to purchase or lease a vehicleAfter negotiating figures with the sales department on a Hyundai Sonata, Mr [redacted] agreed upon the terms of $dollars down payment that would go towards his drive off fees and $per monthHe requested that he have a little time to pay his down payment and left a check to hold until that dateDue to miscommunication between Frank Hyundai and the third party company used to guarantee checks, Mr [redacted] ’s check was deposited before the agreed upon dateFrank Hyundai is a company that is honest and moral so when errors are made we accept responsibility and take all necessary actions to rectify any mistakes made and correct themAs a part of that commitment, Frank Hyundai went beyond their standard policies and reimbursed Mr [redacted] However, before returning his money, proper documentation was requested to protect the dealershipWe asked him to submit a bank statement to show the money was withdrawn from his bank account and deposited into oursUnfortunately, this documentation usually takes approximately ten days to reflectBecause the check was deposited early he also incurred over draft fees totaling $dollarsThese were also reimbursedIn addition we asked him to replace his down payment check with a new one when he picked up his repayment checkWhen Mr [redacted] came to the dealership to collect his check, our staff was apologetic regarding the mishap and allowed him to return at another time with his down payment moneyDue to the confusion we did not want Mr [redacted] to become more frustrated or feel harassedHe never replaced the check and neglected to pay his down paymentAfter time had passed we reached out to him regarding the situation and attempted to collect the debt Mr [redacted] refused to pay stating that he was told by staff, “ to not worry about it.” When he was asked who he spoke to or was documentation stating he was not required to pay provided to him, he said noOur company policy does not allow this to take place and no employee is authorized to make a decision of this magnitude Ultimately, Mr [redacted] became hostile and threatened if he was made to pay he would file complaints to every agency trying to ruin the credibility of the dealershipWe tried to do everything we could to fix this error on our part; however, the only thing that will please him is excusing him of his debt Best Regards, [redacted] Customer Relations Manager Frank Hyundai [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10767801, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe problem here is they have not, as of yet, admitted that their sales representative misrepresented the extended warrantyI was told it was a bumper to bumper warranty for years or 100,milesHad I not been told this I would have had all necessary repairs done prior to the 60,mile expiration of my original manufacturer's warrantyIt is not the responsibility of the warranty company to cover for the deception of Frank Hyundai's own sales representativeThe fact that they are now trying to partially reimburse me is laughableFrank's current service manager told me to my face that he didn't doubt me, and that for that exact reason they are no longer allowed tio use the term bumper to bumper when sell service contracts Regards, [redacted]
Best Regards, [redacted] Customer Relations Manager [redacted] Mrs [redacted] , I want to apologize for not being able to address your concerns soonerAfter going to our filling clerk to obtain the information, I was able to get a copy of the warranty contract you initially signed in Unfortunately, the members you worked with in are no longer with our companyI have attached a copy of the original contract and a blank copy of a contract to provide you with the guidelines of the warranty you purchasedI completely understand your frustration but unfortunately the coverage you purchased is limited and stated in the documentation you signedI will be investigating further with our service department on the claims made to the warranty company to assure that your coverage does not applyBest Regards, [redacted]
We again apologize for misinforming Mr [redacted] of his vehicle being ready at between and 1:pm and his vehicle not being ready until almost 3:pm We strive to deliver every customers’ vehicles back to them at or before the scheduled communicated time of completion, but unfortunately that is not always the case I will guarantee that Mrand Mrs [redacted] vehicles are ready on time and that this issue never arises in the future Mrs [redacted] brought in her vehicle yestarday morning and I am giving her the mile service complimentary as to not use the store credit that has been issued That is a $service and I will add another $in store credit and split that between their two vehicles We value Mrand Mrs***’ business and we apologize for the inconveniences that we caused [redacted] Service Manager Frank Hyundai Direct: [redacted] ***
I contact HMF their dealer support team has given me some recent information Mrs [redacted] ’s co-buyer C [redacted] has made a promissory note to catch up on their accountThe preliminary information she was able to provide me verbally shows no discrepancies on the SS# or DOB I have requested in writing permission for them to release the notes on record of when the customer called in I should get a phone call tomorrow with the outcome
To Whom It May Concern: I have reviewed the service histroy for Mr [redacted] and have contacted him directlyWe have come to an agreement and will deal directly with the consumer Thank you for bringing this matter to our atttention Very Respectfully, [redacted] Customer Relations Manager Frank Hyundai
To Whom It May Concern: At this time, Frank Hyundai is investigating further details of the consumer's complaint # [redacted] and will respond once further details are reviewed Thank you, [redacted]
I was able to find the deal, she purchased her vehicle back in March 2nd [redacted] is the primary buyerI will get a copy of the contract todayI don’t see in our records that her information was reversed with her daughters here at our dealershipI will reach out to someone at HMF today, to see if they could provide me any information regarding the accountUnfortunately this is probably not going to happen since this is against privacy laws but I will contact our representative and let him know the situationIn this case it sounds like they did not make their payments and the vehicle was repossessedThe dealership is the intermediate between the finance company and the buyersI will get back to you on this issue by the end of the day
Attach you will find my response and the proper supportive documentation [redacted] #212121"> Customer Relations Manager [redacted] www.frankhyundai.com On October 3, 2015, [redacted] came to Frank Hyundai in National City California with the intention to purchase or lease a vehicleAfter negotiating figures with the sales department on a Hyundai Sonata, Mr [redacted] agreed upon the terms of $dollars down payment that would go towards his drive off fees and $per monthHe requested that he have a little time to pay his down payment and left a check to hold until that dateDue to miscommunication between Frank Hyundai and the third party company used to guarantee checks, Mr [redacted] ’s check was deposited before the agreed upon dateFrank Hyundai is a company that is honest and moral so when errors are made we accept responsibility and take all necessary actions to rectify any mistakes made and correct themAs a part of that commitment, Frank Hyundai went beyond their standard policies and reimbursed Mr [redacted] However, before returning his money, proper documentation was requested to protect the dealershipWe asked him to submit a bank statement to show the money was withdrawn from his bank account and deposited into oursUnfortunately, this documentation usually takes approximately ten days to reflectBecause the check was deposited early he also incurred over draft fees totaling $dollarsThese were also reimbursedIn addition we asked him to replace his down payment check with a new one when he picked up his repayment checkWhen Mr [redacted] came to the dealership to collect his check, our staff was apologetic regarding the mishap and allowed him to return at another time with his down payment moneyDue to the confusion we did not want Mr [redacted] to become more frustrated or feel harassedHe never replaced the check and neglected to pay his down paymentAfter time had passed we reached out to him regarding the situation and attempted to collect the debt Mr [redacted] refused to pay stating that he was told by staff, “ to not worry about it.” When he was asked who he spoke to or was documentation stating he was not required to pay provided to him, he said noOur company policy does not allow this to take place and no employee is authorized to make a decision of this magnitude Ultimately, Mr [redacted] became hostile and threatened if he was made to pay he would file complaints to every agency trying to ruin the credibility of the dealershipWe tried to do everything we could to fix this error on our part; however, the only thing that will please him is excusing him of his debt Best Regards, [redacted] Customer Relations Manager Frank Hyundai [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10767801, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe problem here is they have not, as of yet, admitted that their sales representative misrepresented the extended warrantyI was told it was a bumper to bumper warranty for years or 100,milesHad I not been told this I would have had all necessary repairs done prior to the 60,mile expiration of my original manufacturer's warrantyIt is not the responsibility of the warranty company to cover for the deception of Frank Hyundai's own sales representativeThe fact that they are now trying to partially reimburse me is laughableFrank's current service manager told me to my face that he didn't doubt me, and that for that exact reason they are no longer allowed tio use the term bumper to bumper when sell service contracts Regards, [redacted]
Best Regards, [redacted] Customer Relations Manager [redacted] Mrs [redacted] , I want to apologize for not being able to address your concerns soonerAfter going to our filling clerk to obtain the information, I was able to get a copy of the warranty contract you initially signed in Unfortunately, the members you worked with in are no longer with our companyI have attached a copy of the original contract and a blank copy of a contract to provide you with the guidelines of the warranty you purchasedI completely understand your frustration but unfortunately the coverage you purchased is limited and stated in the documentation you signedI will be investigating further with our service department on the claims made to the warranty company to assure that your coverage does not applyBest Regards, [redacted]
We again apologize for misinforming Mr [redacted] of his vehicle being ready at between and 1:pm and his vehicle not being ready until almost 3:pm We strive to deliver every customers’ vehicles back to them at or before the scheduled communicated time of completion, but unfortunately that is not always the case I will guarantee that Mrand Mrs [redacted] vehicles are ready on time and that this issue never arises in the future Mrs [redacted] brought in her vehicle yestarday morning and I am giving her the mile service complimentary as to not use the store credit that has been issued That is a $service and I will add another $in store credit and split that between their two vehicles We value Mrand Mrs***’ business and we apologize for the inconveniences that we caused [redacted] Service Manager Frank Hyundai Direct: [redacted] ***
I contact HMF their dealer support team has given me some recent information Mrs [redacted] ’s co-buyer C [redacted] has made a promissory note to catch up on their accountThe preliminary information she was able to provide me verbally shows no discrepancies on the SS# or DOB I have requested in writing permission for them to release the notes on record of when the customer called in I should get a phone call tomorrow with the outcome
To Whom It May Concern: I have reviewed the service histroy for Mr [redacted] and have contacted him directlyWe have come to an agreement and will deal directly with the consumer Thank you for bringing this matter to our atttention Very Respectfully, [redacted] Customer Relations Manager Frank Hyundai
To Whom It May Concern: At this time, Frank Hyundai is investigating further details of the consumer's complaint # [redacted] and will respond once further details are reviewed Thank you, [redacted]
I was able to find the deal, she purchased her vehicle back in March 2nd [redacted] is the primary buyerI will get a copy of the contract todayI don’t see in our records that her information was reversed with her daughters here at our dealershipI will reach out to someone at HMF today, to see if they could provide me any information regarding the accountUnfortunately this is probably not going to happen since this is against privacy laws but I will contact our representative and let him know the situationIn this case it sounds like they did not make their payments and the vehicle was repossessedThe dealership is the intermediate between the finance company and the buyersI will get back to you on this issue by the end of the day