Augustine Inn Cottage Rentals

Review: I sent [redacted] and [redacted] Augustine a down payment of $500.00 (total cost $1,000) to reserve a cottage for June of 2013 back on July of 2012. Then on February 2013 I had to cancel my reserve cottage due to money issues. They ([redacted]) told me that there is non-refundable amount of $25.00, that is fine. I have been trying since February of 2013 to get my $475.00 returned. It's been one excuse after another. check is in mail, i'm waiting for other people to send me deposit, sorry about that I'll send it today. I have been patience and kind about this but I think they have had ample time to refund my money.Desired Settlement: I would like my full $500 refunding due to the fact that I have been lied to and need my money for bills.If not full $500 then my $475.00 returned

Consumer

Response:

I have attached a copy of the check I wrote and that has been cleared by my bank. The file includes all of my emails to Augustine's which includes my reservation request; dates to rent 7/6/2013 to 7/13/2013. You will see in the file that I sent them $550 not $500 as I stated earlier and that there is only a $20 cancel fee not $25 as I stated earlier.

Physical address as requested:

[redacted]

please let me know if you need anything else.

Thank you for your help and support

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and they did respond to me and sent me my money. However this company/person's actions where poor and unacceptable. I lilke to put a formal complaint on file about them so others will be warned.

Regards,