Auhia Lavaka

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The reason we chose not to accept a new carving is that our initial contact with the vendor was on May He stated it would be two weeks and he would sent a new oneIt wasn't until mid July that he said it was readyDuring this time I was never able to contact himThus, I chose to end the transaction No further action is required
Sincerely,
*** ***

I have been in communication with the customer since they originally notified me of the broken carving. I was in the process of remaking the item. I had called Revdex.com and advised that I would email the tracking number for the replacement once it was mailed. The most recent communication with them, they...

advised they changed their mind about the replacement and disputed the credit card charge, and were refunded.