Initial Business Response / [redacted] (1000, 6, 2016/07/28) */ July 28, Revdex.com of Northern Indiana [redacted] Fort Wayne, IN XXXXX Reference Case #: XXXXXXXX — [redacted] This is in response to your letter and complaint of July 20, We have been in business since and our Customer Service is what has built this businessOur company takes pride in our work ethics and customer satisfaction Our second shift leadman quoted our labor rate per hour and explained any parts, shop supplies and sales tax would be extraAn OK was given for Unit to be looked over and repairs completedWhen completed he phoned and gave amount of invoice XXXXXX to get the credit card information, and invoice and credit card receipt was emailed back to companyWe are sorry for the confusion and obvious miscommunication in the costBefore we even looked at the unit, it would have been only an estimate of costThe amount of Freon maybe needed and any other parts were unknown In keeping with our company policy and work ethics we want our customer to be happy with our servicesEven if it was a drive up customer at 9:00PM at night, that we stopped our work on regular scheduled customer units to take care of this unit as our weather was extremely hot and an A/C was certainly needed We will do a refund on this credit card in the amount of [redacted] in the interest of satisfying the customer Please forward our letter, invoice copy and credit card refund receipt to Mr [redacted] This will bring case # XXXXXXXX to a close Thank you, -,46-1/424A1-611)vo, [redacted] North Shop — Service Manager Truck Maintenance, Inc Attachment: Invoice and Credit Card Refund Receipt Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) We do accept the response because the disputed amount was refunded and now the cost of the service matches the amount we agreed on
Initial Business Response / [redacted] (1000, 6, 2016/07/28) */ July 28, Revdex.com of Northern Indiana [redacted] Fort Wayne, IN XXXXX Reference Case #: XXXXXXXX — [redacted] This is in response to your letter and complaint of July 20, We have been in business since and our Customer Service is what has built this businessOur company takes pride in our work ethics and customer satisfaction Our second shift leadman quoted our labor rate per hour and explained any parts, shop supplies and sales tax would be extraAn OK was given for Unit to be looked over and repairs completedWhen completed he phoned and gave amount of invoice XXXXXX to get the credit card information, and invoice and credit card receipt was emailed back to companyWe are sorry for the confusion and obvious miscommunication in the costBefore we even looked at the unit, it would have been only an estimate of costThe amount of Freon maybe needed and any other parts were unknown In keeping with our company policy and work ethics we want our customer to be happy with our servicesEven if it was a drive up customer at 9:00PM at night, that we stopped our work on regular scheduled customer units to take care of this unit as our weather was extremely hot and an A/C was certainly needed We will do a refund on this credit card in the amount of [redacted] in the interest of satisfying the customer Please forward our letter, invoice copy and credit card refund receipt to Mr [redacted] This will bring case # XXXXXXXX to a close Thank you, -,46-1/424A1-611)vo, [redacted] North Shop — Service Manager Truck Maintenance, Inc Attachment: Invoice and Credit Card Refund Receipt Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) We do accept the response because the disputed amount was refunded and now the cost of the service matches the amount we agreed on