Aunt Glenda's Cakes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 [redacted],Please review the attached email response, which came from the President of this company in response to my poor reviews of his business. Rather than accept criticism, and rectify the issue; he chose to attack the customer with insults. If this company does not learn from their poor actions in this experience, they will continue to practice their bait, and switch advertising methods, and poor business practices.Please note that the link Louis provided, was not the advertisement that I saw. I have attached the promotion, which is devoid of the additional exclusions, which R&G Brenner hides from would-be customers.In regard to Louis's statement about being honored a promotion of equal value, the $99.00 limitation was also hidden, not clearly displayed on the original advertisement I have provided.I did not have a conversation with Louis, Louis was speaking at me, not with me, telling me 15 reasons why I was wrong, and had no interest in hearing what I had to say. His statements were irrelevant to my opinion, and so I politely asked him to stop speaking. I welcome Louis to provide the recorded phone call from start to finish, when I first called, and spoke to a representative, then when I was transferred to Louis.I have never claimed to be "entitled" to anything. I have simply stated that R&G Brenner is misleading customers with this advertisement, I have felt mislead, and unless they saw the flaw in their advertising that I would share my experience, and I have.Thank you for your time.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],R&G
Brenner utilizes a Client Engagement Agreement (CEA) to prevent the very
issues that [redacted] claims to be at the heart of this “disagreement”.
 The CEA that [redacted] signed clearly lists the responsibilities of both
parties therefore I fail to see how or why any "additional explanation”
was warranted—[redacted] contracted R&G Brenner to prepare his tax return for
the agreed upon amount as per the first sentence of the CEA.It
appears [redacted] did not read the CEA that he signed.  However, that is
not in anyway the fault of R&G Brenner.  There are no “presumptions”
of what R&G Brenner’s & [redacted]’s responsibilities were in regards to
the preparation of his tax return according to the CEA.R&G
Brenner is only seeking what was agreed to. I am happy that [redacted] now agrees
to pay in full for the services already rendered to him.  However, it is
clear from [redacted]’s response, that his sole intent is to attempt to damage
R&G Brenner’s online reputation & business due to failures on his part,
not R&G Brenner’s.  R&G Brenner will explore other means to compel
[redacted] to remove his untruthful reviews.  A receipt for the amount due
to R&G Brenner was sent to [redacted] on 10/**/15.  As of today, [redacted] has not contacted us to remit payment.Sincerely,[redacted]