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Aunt Tina's Pet Spa

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Aunt Tina's Pet Spa Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have attached the email communication between us and the owner. I apologize if they appear out of order; following the dates is the easiest way to read them.   As you can tell, there was no "bullying" on my part.  You also need to understand that [redacted], who was 4 months old, did not REQUIRE grooming.  This was a [redacted] special (which she insisted I NOT pay [redacted], but pay her directly) and we wanted to ask how to care for the double coat of a GOLDENDOODLE (not a POODLE) and get him a good bath and nail trimming.  He had a few small knots under his belly.  There was NO discussion of his ears, before, during or after the visit, as he did NOT have anything wrong with his ears when we entered her business.The Owner and her Attorney state that there is video footage of these conversations happening (as she stated in the emails attached)?  I feel at this point, they should be shown.  I am sure her attorney would be more than happy to produce them.My concern, as well as what should be the Revdex.com's concern, is that the facts remain and there is a business owner who is legitimately LYING and unwilling to take responsibility for HARM DONE TO AN ANIMAL.  Especially considering, this is what she does for a living.   She does not have the knowledge or skills to be handling animals.  I am SURE this complaint will precede another filed by a customer with worse harm to their pet, while in her "care".So, no, we are not pleased with the response.  The bill is still not covered by the business and there is still no liability placed or taken for what has happened.  Not to mention, your time is being wasted with the false response from the business.  This is is why I insisted it remained documented via Email.  I am trying to stay out of Small Claims court, but I have a feeling I may have to go that route. Regards,[redacted]

When [redacted] came in he had bad mats I explained to them things they could do to prevent that and what to do if it happened.he is a poodle and they have hairy ears and as a groomer we r suppose to remove it.and his were very matted I was only able to do the right ear.I told documented customer that I...

only could do one ear and to watch it and if it started to bother him to take him to the vet and have them remove it as I was unable to.and then she asked if I got the stink out of his left ear.I then advised her if his ears were stinky it was a sign of an ear infection and she should take him in.she then asked what she could do at home to help the problem.I advised her to use witchazel not rubbing alcohol for it could burn .I said I was sorry for not being able to remove the other ear hair and she said that's ok.and the next thing she is training to bully and threatening me if I don't pay their vet bill.and denied I ever said anything to her.I tried to educate her and she is doing this.it takes all kinds.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have attached the email communication between us and the owner. I apologize if they appear out of order; following the dates is the easiest way to read them.   As you can tell, there was no "bullying" on my part.  You also need to understand that [redacted], who was 4 months old, did not REQUIRE grooming.  This was a [redacted] special (which she insisted I NOT pay [redacted], but pay her directly) and we wanted to ask how to care for the double coat of a GOLDENDOODLE (not a POODLE) and get him a good bath and nail trimming.  He had a few small knots under his belly.  There was NO discussion of his ears, before, during or after the visit, as he did NOT have anything wrong with his ears when we entered her business.The Owner and her Attorney state that there is video footage of these conversations happening (as she stated in the emails attached)?  I feel at this point, they should be shown.  I am sure her attorney would be more than happy to produce them.My concern, as well as what should be the Revdex.com's concern, is that the facts remain and there is a business owner who is legitimately LYING and unwilling to take responsibility for HARM DONE TO AN ANIMAL.  Especially considering, this is what she does for a living.   She does not have the knowledge or skills to be handling animals.  I am SURE this complaint will precede another filed by a customer with worse harm to their pet, while in her "care".So, no, we are not pleased with the response.  The bill is still not covered by the business and there is still no liability placed or taken for what has happened.  Not to mention, your time is being wasted with the false response from the business.  This is is why I insisted it remained documented via Email.  I am trying to stay out of Small Claims court, but I have a feeling I may have to go that route. Regards,[redacted]

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Address: 3233 E Chandler Blvd Ste 12, Phoenix, Arizona, United States, 85048-7296

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