Auntie's Beads & Aunt Petie's, Inc

I am responding here because I have no link to get to the website to respond properly.I have searched everywhere for something from this customer and I cannot find it.  I will check with paypal, if they have not refunded this, I will do so immediately.This was a pre-order, which normally does...

only take a couple of weeks.  We definitely dropped the ball on this one.Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Below is the only correspondence I have had with the customer.  I have refunded this.Sept 21stHi [redacted]The supplier has only 1 tube of DB0551F. This is in production in Japan, I do not have an eta yet. I am shipping the 1 tube and will let you know when the others will arrive.Thank...

you[redacted]11/11This is still in production in Japan, no one seems to have it. Would you like a refund, or did you want to continue to wait. We will ship back orders first.[redacted]She never responded to either email and I have no refund request, but was happy to do that.[redacted]Owner, Auntie's Beads

Complaint: [redacted]
I am rejecting this response because:I specified that I was leaving the country for five months October 9th and ordered 2-3 day shipping. I should have received the thread over 3 weeks ago. It was marked as shipped September 29th along with other items as I have attached the screenshot of that. I was also told that this only happened to one other person, not 6. 3 weeks and there are still items listed at $0.00....
Regards,
[redacted]