Auntie's Chem Dry Carpet

Sent: Friday, August 14, 2015 12:10 PM Subject: [redacted]   First and foremost I want to apologize to Mr. [redacted] for the unfortunate mistakes and delays that took place after the purchase of his vehicle (the registration) .  It was an rare occurrence in fact the first time for this...

dealership where the title to the vehicle he purchased was lost and we were unaware of the lost title until the time of purchase.  After Mr. [redacted] bought the vehicle was when we became aware that the title was missing.  We at that time applied for a new title and it came on June 30th, when we received the title, we overnighted all documents and money needed to register his vehicle in the great state of Arkansas.  At this point in time it has in fact been registered and the Lien Holder has all information that is required.  As a result of this incident we have now put a process into place that requires a check list for all vehicles received which will include checking to make sure we received the title.  Once again we want to apologize to Mr. [redacted] and want our customers to know that we have learned from his unfortunate buying experience and changed one of our processes so that this does not happen again.  Our intention of course is to have completely satisfied customers who continue to buy from us.  We wish him a safe tour in Afghanistan. God bless you and your family.     TJ [redacted] Spikes Ford General Manager P (956) 585-1601 F (956) 519-8719