Aura Gold Clothing

Revdex.com:
At this time, I have not been contacted by Aura Gold Clothing regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: On March **, 2014, I returned a pair of pants. On March [redacted], I received an email confirming that the companys receipt of this return and that a credit was being issued to my credit card. My bank showed no record of a credit to my account. On April [redacted], I contacted the company by email to address this issue and request resolution. I received a prompt reply from the customer service department asking me to verify that I had not received the refund. I respectfully replied that I had checked my current bank statement which began on March [redacted] and it did not reflect the refund. The reply from your customer service was that a case would be opened up to identify the problem. Days later after realizing that I still didnt receive the credit to my account, I contacted customer service on April [redacted] requesting to be updated on the investigation. With no reply, I again emailed on April [redacted]; Still, no reply. Short on patience, on May [redacted], I sent an inbox message to the [redacted] page for requesting help. No reply. I sent a letter to the corporate office in a request for help in resolving this issue. No reply. I emailed again on May [redacted]. No reply. It is now May [redacted]. I still have not received a reply, refund or explanation.Desired Settlement: At this point I want my refund of $80 for the pants and a full reimbursement of all shipping costs to return the item. I believe it was $12.

Consumer

Response:

At this time, I have not been contacted by Aura Gold Clothing regarding complaint ID [redacted].

Sincerely,