Auric Solar

Complaint: [redacted]
I am rejecting this response because: We have never added the koi pond (photo included of the stage we are currently in building the pond), It was only discussed. Additionally the only times that my wife had contact with them was through email saying that we had doubled our usage and needed to purchase more panels, which she told them was not acceptable as we were promised more at the sales pitch. She never received a call from them, other than them telling her that we had doubled our usage and need to buy more panels. They are wanting us to pay for additional panels in a so called promo period and yet we have already past the promo period so if we do as they are wanting we will be out over $7000 additional dollars. 
Sincerely,
[redacted]

Our Customer Service Manager has been working with this Customer via email. After multiple discussions and researching the circumstances, we found that we did undersize his system by one solar panel based on variables that we did not note during the initial design of his system. After this...

discovery, we offered to add one more panel at no cost to the customer. This was not a realistic solution. The roof surface was maximized and we would have to pitch the panel up from the roof creating a concern on added wind loads and cosmetics. The second offer was to pay him our cost of the panel, the customer disagreed with this offer. We agreed that it was not a fair offer and asked the customer what he would feel comfortable with. The customer responded that he felt we should pay the full potential output of one panel, which we agreed on. We provided him with the calculations and landed on a dollar amount of $1314. This amount has more value than reimbursing him for 1/20 of the cost of his system. The customer then responded that he wanted the 25 year production and to be reimbursed for 1/20 of the cost of his system. We are willing to cover the loss in production or reimburse him for 1/20 of the cost of his system. We are not offering both to him. The final email from the customer thanked us for trying and denied the $1314 offer.Please let us know if you require the emails between our Customer Service Manager and the customer. They can be provided upon request.

We are sorry to hear that this customer feels mislead. The financing information is disclosed in the loan documents provided by the bank the financing company uses. We are working towards a resolution. Below is the series of dates that contract and loan information was disclosed and signed by the...

customer:   7/25 Signed contract for $43,043 7/27 Signed loan docs for $43,043 (First page discloses the terms of the loan agreement) 12/20 Signed an amendment including solar and roofing project for the amount of $54,226 12/27 Signed a final sign off saying that "all products and services were delivered to satisfaction" for $54,226   We offered to help facilitate searching for additional financing when the variable rate changes in 5 years. At this point we have no other options for the customer, as all of the documentation was signed and the work has been complete.

Complaint: [redacted]
I am rejecting this response because:promised reasons to get Auric were not kept 
Sincerely,
[redacted]

We only signed with the company because they offered us a tax buy out program, because we don't qualify for the irs. Even with documentation that there service manager revived the contract, and told us not to file anything on our taxes they are telling us she no longer works there and she deleted a lot of accounts so they don't have to honor it. We have kept documents of everything, and now that we wrote a bad review they are tying to bully us.

Hi [redacted],  After further discussion and review our offers remain the same. Since we are not able to show proof of any fraud, we feel we are being more than generous with our offer.  Auric Solar is not admitting any fault or wrongdoing by offering the following two options.  ·         If you do not want the solar on your home any longer: o    Auric Solar will remove the system from your home and restore the integrity of your roof, and in return, you will either remove all of your reviews or update all of them that the issue has been resolved to your satisfaction. You will need to pay for the roof in the amount of $11,183.00. Capital Community Bank will not finance a roof without solar, you will need to secure other financing if needed. Auric Solar will have a settlement agreement drawn up for you to sign. ·         If you decide to keep the solar with our financing: (per our previous conversation of interest rates and options) o    We have looked at Prime rates for the last 10 years. The average is 3.57%, adding the +1.99 equals 5.56%, which is .57% more than the 4.99%.o    Currently your loan with Capital Community Bank is drawn up with the roof included at $54,226. The excess interest would come out to $7,727.21. We are prepared to offer you this amount as a settlement. In return your either remove all of your reviews, or update all of them that the issue has been resolved to your satisfaction.o    If you choose to only finance the solar portion $43,043 through Capital Community Bank, the excess interested would be $6,133.63 which we are prepared to offer you. In return your either remove all of your reviews, or update all of them that the issue has been resolved to your satisfaction.o    In either event, Auric Solar will have a settlement agreement drawn up for you to sign. Please let me know how you would like to move forward with this by the end of business day Monday.  Thank you,  Krystal K[redacted]Customer Service ManagerUT: 801.505.9288ID: 208.502.0913 OR: 503.716.3055 OR: 503.716.3055   From: [redacted] [mailto:[redacted]] Sent: Wednesday, January 24, 2018 11:58 PM To: Krystal K[redacted] <krystal.k[redacted]@auricsolar.com> Cc: [redacted] <[redacted]>; [redacted] <[redacted]> Subject: Re: Fw: [redacted]   Hi Krystal,   I was going to call you today as well to touch base but work got in the way.  Sorry about that. And yes today I finally got a copy of the Certificate of Completion from Tyson after chasing it down all day yesterday with Docusign, Tim N[redacted] at Besmartee, and trying to get ahold of Carson C[redacted] at Elements Capital Group and Rebecca H[redacted] at CCBank who were both out of the office yesterday so they couldn't receive Tim's email with it.  I will be giving this to the police to help with their investigation along with updating them on the information you told me Monday about how those were signed through some portal somehow that I don't even have access to or know how to get access to.  I called Verizon and they compared this IP address for the fraud to the IP address from the original solar contract I signed off [redacted]'s tablet from when he came to my work office on 06/29/17.  Verizon told me that both are definitely Verizon IP addresses to some kind of devices.  But neither of these Certificate of Completions say signed by a mobile device under the IP addresses like my 12/20/17 Certificate of Completion says as signed from a mobile device which is the only doc I signed from my cell phone and I signed with my finger rather than a digital font signature after Debbie had that particular amendment document emailed to me.  All of the rest of the documents I ever saw were signed from my laptop computer and have totally different IP addresses than the Verizon IP addresses, since Century Link is the provider for my computer WiFi.  I'd still like to know how my signature got on that document from some kind of device instead of through an email, since the bad yahoo email bounced and that was the only email it was sent to, and since I have never had access to any kind of portal that you spoke of to sign documents in, nor was I told how to get into any portal or given any login information to any kind of portal.     Also, today I spoke with [redacted] who is a customer of yours that put a negative review about his solar experience with you online and he told me that his Auric sales rep signed his wife's name fraudulently through Docusign as well and the sales rep admitted that he signed [redacted]'s wife's name for her because he didn't want them to miss the deadline of Oct 31st for them to get the special deal on the solar.  [redacted] has emails from this sales rep admitting to this fraudulent signing and said he'd be happy to send those to me.  So again, I know this isn't only happening to me where my signature was signed by a sales rep, which I believe is what happened in my case as well with those fraudulent loan docs, and because you can't explain how my signature got signed through some portal, since it bounced to that bad email, and the IP address is a Verizon device, just like the IP address of the Verizon device [redacted] use for me to sign the original contract on.  There are so many things pointing to this fraud.   If the information for the fraud was proven conclusive, what exactly would you do differently then?  You never did answer that on Monday when we met.  You just said it would be handled differently and that you would take it very seriously.   I will let the police continue the investigation and if they do prove it to be fraud after you and I come to an agreement at this time for the solar panels, then I would like the fraud to be addressed then and what steps would be taken at that time written into whatever settlement agreement we decide on so that the fraud issue can be addressed at that future time.  Because I realize their investigation may take some time and we need to move forward on the best resolution for the situation as it stands now.   In our meeting on Monday you had said a few times for us to see what dollar amount we would be comfortable with (that wasn't the $23,000 we came to when we ran calculations) if we didn't think the $7700 was quite fair because of the risk we'd be taking on with the variable rate loan based on prime + 1.99%.  Then you said for us to get back with you on that so you could check on it and see if it would be a possibility.  So with regards to that, I've run some more numbers and amortized everything out using the $7700 amount off the $54226 total, using 4.99% for the first 5 years and then applying prime average rates plus the 1.99% adder to the remaining 20 years, to try and predict what risk we still could possibly experience even with the $7700 initial reduction.  I definitely don't believe that cherry picking the most recent 10 years of prime being at it's lowest and taking that average is fair.    Besides, 3.25% is essentially the lowest the U.S. Prime Rate can go. The odds that Prime will ever go lower are extremely small.  On December 16, 2008, the Federal Open Market Committee (FOMC) of the Federal Reserve set a target range of 0% - 0.25% for the benchmark fed funds rate, which was the Fed's way of setting a "zero" rate. American banks responded by setting their Prime to 3.25%, in accordance with the Prime Rate rule of thumb: Prime = (fed funds target rate + 3), which is simply an agreement made between U.S. banks and the Federal Reserve under the leadership of Alan G[redacted] back in the mid-1990's. Since it's unlikely that the Fed will reduce short-term rates lower than zero, 3.25% is essentially the lowest that Prime can go. But I have also taken into consideration that as the loan is paid down that whatever prime does will happen on a lower balance.  So I'm just trying to compare the total cost of the loan I would have paid at 4.99% fixed for 25 years to the total cost of the loan with the settlement amount applied up front and amortized out while taking more realistic averages of prime over history.  You had mentioned something to the fact that the market has changed, implying that prime rates will stay low like they have been in recent years, so I pulled up the last 69 years of prime rates to truly see how often prime has been at it's lowest around or below the 3.57% average rate you chose.  What I found was that prime was only at or lower than 3.57% for 15 years out of the last 69 years, 8 years of which are included in the most recent 10 years we've experienced.  Not the best odds for me since interest rates are cyclical and since prime has been at it's lowest for almost the last 10 years already and there may not be many more low rate years in the near future. The last 25 year average of prime was 5.72%. The 25 years before that from 1968-1992 average of prime was 9.58% (prime was never lower than 5.27% and went as high as 20.5% during this particular time frame.)  The last 69 years as a whole prime rate average was 6.62%. This 69 year average is worse than the last 25 year average of 5.72%. But because I understand that $23,000 is substantial sum of money for a settlement, even though prime rate history certainly justifies this amount, I would like to ask for a settlement amount of $11,500 to basically meet half way.  Because we would like to keep the solar if possible and we do appreciate that you are trying to find solutions for us and taking responsibility in the best way you can for the misrepresentation and fraud we experienced.  And although on Monday, you didn't say that the settlement as a dollar amount option would require an update to our reviews like taking the solar panels off our house would require as a condition, I'm willing to tell the truth about our experience because I won't lie about it, and you and [redacted] both said you didn't want us to lie on our reviews, which would of course be unethical anyway.     I am completely fine stating that you did what you could to investigate the fraud issue and determined that it was inconclusive with the resources you had but that the police are still investigating it. I would say that we came to a settlement agreement to try and compensate for the risk we will be taking on with the variable rate loan based on prime vs the fixed rate loan we were told we were getting from the sales rep's misrepresentation of the facts and for the fraud we experienced.  I would also say that we are happy with the how the solar was installed, that it was professionally done and looks great and that we received great customer service throughout the installation process of the project as well. Then we will most likely add to the review as a warning for people to make sure and take precautions for fraud possibilities through Docusign and to make sure they receive the loan documents, possibly before they sign the contract for their solar purchase/project or at least within the cancellation period, to make sure they understand the financing terms before the contract is binding and before any kind of installation starts on their solar project.  And then to make sure they have a copy of these loan documents in their possession before these things are final.  Also to use their finger or mouse to write out their Docusign signature rather than choosing a digital signature font. I can't say on a response to my reviews that I'm 100% satisfied because that would be a lie since the fraud issue is still a problem for me, especially when there is so much evidence pointing to fraud that you can't explain along with my sworn signature on the police report stating it was fraud.  And I'm still taking on prime rate risk that no one can control or predict although a reduction in the balance up front will help reduce that risk.  But I will say that it was resolved the best it could be considering all the circumstances involved and that we agreed to the resolution because we want to keep the solar panels so we felt it was a fair resolution to accept. So please let me know what you find out about: The $11,500 as the settlement amount to try and meet in the middle  How this would be handled differently if it were conclusively determined to be fraud from the police investigation  Then to have written into the settlement agreement that we come to exactly what steps will be taken if the police investigation does prove the fraud so those steps can be taken at that future time.   Sincerely,  [redacted] P.S. I am copying Gephardt on this email so they can be involved in this response since I've already updated them on most all the activity for this issue up until this point.   On Wed, Jan 24, 2018 at 6:57 PM, Krystal K[redacted] <krystal.k[redacted]@auricsolar.com> wrote:     Hello [redacted] & [redacted],   I apologize I wasn't able to get back to you earlier today, and thank you for taking time out of your day to meet with [redacted] and myself on Monday. We have completed our investigation and have obtained the certificate of completion showing the IP address that your loan docs were signed from. It shows that the Docusign was signed from a cell phone, tablet/iPad, or hotspot. However we are not able to see whose device it was signed from, or any other information. As our investigation still shows the information as inconclusive, our offers remain the same. Auric Solar is not admitting any fault or wrongdoing by offering the following two options.   ·         If you do not want the solar on your home any longer: o    Auric Solar will remove the system from your home and restore the integrity of your roof, and in return, you will either remove all of your reviews or update all of them that the issue has been resolved to your satisfaction. You will need to pay for the roof in the amount of $11,183.00. Capital Community Bank will not finance a roof without solar, you will need to secure other financing if needed. Auric Solar will have a settlement agreement drawn up for you to sign. ·         If you decide to keep the solar with our financing: (per our previous conversation of interest rates and options) o    We have looked at Prime rates for the last 10 years. The average is 3.57%, adding the +1.99 equals 5.56%, which is .57% more than the 4.99%. o    Currently your loan with Capital Community Bank is drawn up with the roof included at $54,226. The excess interest would come out to $7,727.21. We are prepared to offer you this amount as a settlement. In return your either remove all of your reviews, or update all of them that the issue has been resolved to your satisfaction. o    If you choose to only finance the solar portion $43,043 through Capital Community Bank, the excess interested would be $6,133.63 which we are prepared to offer you. In return your either remove all of your reviews, or update all of them that the issue has been resolved to your satisfaction. o    In either event, Auric Solar will have a settlement agreement drawn up for you to sign.   Our company is built on integrity and taking care of our customers. We hope you understand that we are doing what we can. We look forward to your response so that we can reach a resolution.   Sincerely,   Krystal K[redacted] Customer Service Manager UT: 801.505.9288 ID: 208.502.0913 OR: 503.716.3055

There has been a full audit of Mrs. [redacted]s record, and there is no sign of misrepresentation. This was also stated and details in our response to the attorney. We cannot and do not guarantee a power bill offset if a home owner consumes more energy than their historical data provided during the initial meetings with their energy consultant. Again, we are willing to provide a meter that will assist in educating the [redacted]s where they can cut back on power consumption. However, we do not and will never install a system under the assumption or direction that a home owner can consume more energy and have their solar system continue to offset their power bill.

Complaint: [redacted]
I am rejecting this response because:The company has offered a reduction of the price to try and compensate for the variable rate loan risk we would be taking on or to remove the solar from my roof in exchange for an updated review online stating what their resolution was to solve this issue.  We are not sure about either and are still waiting for the fraud investigate of the loan documents to be researched further and are waiting for more documentation from Docusign to help the fraud investigation.  Once we know more about the fraud, which should hopefully be within the next few days, we will decide how to proceed from there.  Auric solar mentioned that if this was fraud, they would be handling it very differently than the options they are giving us at this point, but that they can't tell with the information they have if it is fraud or not.  They claimed they were told that there was no Certificate of Completion for the fraud document from Docusign but I have spoken to Docusign 3 times now and all 3 times they have told me that there definitely is a Certificate of Completion for this document.  Today they told me they could email it to [redacted] who the document was originally generated from and then I called Tim who said that he will forward it to Carson C[redacted] at Elements Capital Group and to Rebecca H[redacted] at CCBank so that they can provide it to me.  I have of course also filed a police report about a week and a half ago and called them today and left a message as well to check on the status of their fraud investigation with regards to this document.
Sincerely,
[redacted]

My solar only covers half the cost of my electric bill. It was promised to cover all of it and the payments to be cheaper than the electric bill. I've left lots of messages and emails and have had no calls or response back. The sale was made and no one cares.

Solaroo did an amazing job from the sales process through the installation process. The installation process was amazing!! The crew came and did their job quickly and efficiently. The panels look great on the house and we are so pleased with the work that was done. Thank you Salaroo!!

When we agreed to purchase solar from Auric Solar in 2016, the sales rep told us that we would have enough solar produced to switch to an electric water heater, add a re-circulation pump, and run a pond pump. The panel were placed in August/September, during November we received a notification that our system was not collecting correctly. I contact them and they said it was due to the snow. We however had not had any bad weather and once they were notified that we have not had any snow, we were told that the system had been set up wrong and should now be working correctly. By December we were receiving a power bill with the only increase in our usage was the added electric water heater and re-circulation pump that we were told our system would be able to handle. We were told by the company to wait till spring / summer so we could start banking excess power and the panels would start collecting all that we needed. After having multiple conversations over the phone with many different rep's we were able to set up a meeting with the supervisor over the Boise/Nampa area. During our discussion it was verbally agreed upon that Auric Solar would comp us 5 additional panel as we had been mislead on our initial purchase and they had miscalculated our systems use. We were also told that they would credit us till we could start producing the correct amount of power to cover our home. About a month went by I contacted our local office to get an update on the promised 5 panels. When we received a call back it was by one of the heads in the Utah office. He stated that they were not going to comp us the additional panels, as that would be a loss to them as they are expensive. We would need to purchase 10 more panels and they would only charge us for 5. This is after we had already purchased 19 panels from them to begin with. He stated that he would start the process and get back to us within the next week. It has now been over a month with still no word.

Auric Solar did not disclose the variable rate 25 year financing that is based on prime plus 1.99% that adjusts every 5 years after the first 5 years to me. My original sales rep only ever told me 4.99% 25 year fixed rate loan on the financing which was also at the bottom of the bid in fine print. No mention ever of a variable rate loan based on prime. Now after the solar has been installed, they are telling me the loan is this variable rate loan based on prime that I never agreed to and would have never done solar had I been informed of this information.

We are very pleased with our new solar system. All of the Auric people we interacted with were trustworthy, competent, and kind. We were pleased with the installation process and the system looks beautiful and performs as promised.

Andrew's presentation for Solaroo was excellent. He arrived on time, was very organized and knowledgeable on the details of a solar installation. We were considering another company, but Andrew offered us a competitive price and left us with the impression that Solaroo was as organized and efficient as he is. We are still in the middle of the solar install. The permits are completed and the solar panel installation has been scheduled.

In Feb. 2018 I will have been a customer with Auric Solar and have been very satisfied with their work and their product. Since our panels have been installed and the new meter was installed we have only had to pay the min. electric bill to stay hook up to the grid with was explained very well when we contracted with Auric. Our electric bill has average $9.25 Since our panels have been up.

My wife and I decided that as soon as we bought a home that we were going to purchase solar, and that Auric Solar would be the company we would go with. Part of that process also included a new roof to be installed in coordination with Auric. Communication was great throughout the roofing process, the solar process, and everything was done quickly and efficiently. The Auric installers were great and went as far as to paint their conduit to make it less noticeable on the home. Everyone was very respectful, and I will choose Auric Solar again on future homes.

We have had a positive experience with Auric Solar. We had considered installing solar for some time, but did not want to have them facing the front of our home (we have a south sloping roof). Auric showed not only how we could install on our east and west facing roofs,and then calculated how much energy we would produce. Now we don't visually notice that they are on our home at all. The energy production has been as it was described prior to installation. They took care of all permits with the county and installation was very timely. They have also called periodically to check and make sure that we are satisfied with the product and ask if we have any further concerns. They have installed a great product and given great personal service too. I would recommend them without hesitation to anyone looking to add solar to their home or business.

we chose Auric Solar for our Solar Panel System provider after vetting a few others and the difference during the quoting/site visit/Sales phase was noticeable. we were very confident in our choice to go with Auric. from that point forward through the installation (which included a new roof, who Auric recommended) was outstanding. every commitment and date was met and professional all the way along. the roofing vendor Auric recommended and is partnered with was outstanding also with top notch quality products and trained installers.

I used Auric and love them! A great debt-free company with North American made products. They have a 10-year support warranty and a 25-year manufacturer warranty on the panels. With Auric you can qualify for no money down and no interest or payments for 18 months - and they help you understand how to get the 30% federal tax credits and $1,500 state tax credit. I needed a new roof before I could put on the panels and they even helped me save money there. They really know what they are doing - they are professional and offer fantastic service. They are the most positively reviewed solar company in the country! - 4.82 rating based on over 550 reviews! (https://www.solarreviews.com/installers/auric_solar-reviews/)

Auric offers a free consultation to let you know if solar is a good fit for you. And unlike some of the other companies, they won't pressure you into going solar if it isn't a good fit for your situation. I would 100% recommend sitting down with them and finding out if it makes sense for you. I now have a $5 power bill, am adding equity to my house and am helping the environment. Its a win, win, win!

They were all great to work with through the process. Everyone was very polite and professional. Workers showed up when they were scheduled to and worked hard. I'm excited for our solar project to start harnessing the sun's energy.